1 to 25 of 118 Permanent SLA Jobs in London

longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

execute network and infrastructure projects! The role… You will lead and manage a team of Networking and Infrastructure engineers, ensuring a consistent delivery of SLA’s, setting performance goals whilst coaching and motivating the team. You will develop and mange the budget for the network and infrastructure team. You will more »

of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »

ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »

with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings with the vendor services the firm provides to our clients. more »

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

teams and vendors to design, develop, implement, and operate database infrastructure to provide reliable and scalable database platforms that meet the service level agreements (SLA) of our customers. more »

issues, either by applying knowledge you have gained or researching fixes.Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met.Proactively check monitoring alerts, diagnose faults, and raise awareness of issues with the customer.Supporting servers, desktops, laptops, applications, mobile phones.Communicate effectively at a more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.Be a point of escalation for first line support calls.Have a high level of technical ability which you are happy to share within a team more »

ServiceNow & FreshDeskWithin a commutable distance to Central London and happy to commute dailyStrong customer-focused skillsA process-driven, meticulous individual who can adhere to SLA targetsDesirableExperience with MDM tools for MacOS and iOS such as JAMF, Okta or AddigyMSP or Financial Services experienceRelevant certifications from vendors such as Jamf or more »

cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Change Requests and more »

What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »

as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »

Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within Group guidelines, regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained more »

analyzes research scope, define project needs• Designs research approach and strategy, define milestones, timelines, and KPI• Documents end-to-end workflow, RACI, SOP, and SLA as required• Dives deep and analyzes data from various sources and iterate the mechanisms as needed• Identifies opportunities to make the workflow more efficient and more »

issues effectively. Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency. Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and more »

production issues effectively.Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency.Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and enhancement.Develop more »

performing a mixture of implementation, maintenance and operational support across the business.You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support.You will build relationships with other teams and users to understand the requirements and improvements that can be made.Key SkillsYou more »

certifications (e.g. Client ISO50001, ISO550001 certification) • Communicate regularly with the Client team to build and maintain relationships • Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded • Promote high level of customer service to ensure and drive best practices • Ensure more »

and firmware issues on various forms of equipmentConfiguring, deploying and support of network equipmentAdhering to strict policies and processes around security and data protectionEnsuring SLA requirements and Customer Satisfaction metrics are on or above targetCreating and maintaining comprehensive and meaningful updates within the ticket handling systemsEnsuring the escalation process is more »

of position: Plan or carryout Planned Preventative Maintenance activities and first line Break Down response, to the Mechanical & Electrical plant, equipment and systems within SLA’s/KPI’s Plan or assist specialist sub-contractors during routine site visits as directed Ensure correct working procedures are being adhered to via more »