125 SLA Jobs in London

Essential Knowledge of health information exchange (HIE) and messaging standards e.g. HL7, FHIR Knowledge of information governance, technology and security best practice. Knowledge of SLA, IT service and project management best practice. Experience Essential Demonstrable experience of providing technical support integration engines and messaging interfaces for health information systems. Experience more »

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including more »

via the Building Management System and ensure critical alarms are passed to the relevant crew member/contractor and are attended within the Service Level Agreement Work flexibly as required to ensure that the overall team responds to, and pre-empts, changing demands and priorities, providing assistance, support, advice and more »

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »

security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »

delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

mobile devices. Key Responsibilities: * Provide technical support and assistance to end-users experiencing issues with their mobile devices. * Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. * Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. * Provide training more »

to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »

/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of more »

requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. … non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for more »

Responsibilities: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »

specialist to join their team based in London. Your duties and responsibilities will be: ? Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. ? Adhere strictly to service processes ? Maintain accurate, comprehensive ticket records and consistently update clients ? Emphasise quality and first more »

These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's. Responsibilities: Understand how applications are used on a daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working … High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working with Microsoft technologies Supporting finance based applications such as Sage, QuickBooks & Xero Supporting ERP systems such as SAP Working within all of the more »

would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »

staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »

client and full JD. Responsibilities/Essential Skills To receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner. To receive, assess and complete patching/de-patching requests as … well as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards. To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and more »

Senior business travel consultants required for this global TMC who have won some new business. They are looking for 1 consultant with strong sabre knowledge, salary up to 38k plus 5% bonus, 25 days holidays, pension, health care etc to more »