1 to 25 of 74 Permanent SLA Jobs in the North of England

Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »

of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »

year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »

relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »

teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »

for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »

IT Support career? Apply now to pursue this exciting opportunity! Keywords: IT Support, First Line, Second Line, Infrastructure, Networks, IAM, EUC, WAN, LAN, Firewalls, SLA, Hardware, Equipment, Software, IT Systems, Incident Management, Chester more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

the UK Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and escalate faults accordingly. Ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guidance to Local IT in the UK and Europe region, also more »

the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's/KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »

the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's/KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA’s Provide a high level of support Manage and resolve tickets efficiently Setting up new users’ accounts and profiles and dealing with password issues Provide more »

remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

a managed services environment. Some experience in an applications management, support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one more »

in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »

in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »

client hardware * Experience of supporting updates and/or roll-outs for client applications and training of users as needed * Ability to work to SLA's & KPIs * Ability to prioritise and managing workload and projects * Ability to establish good working relationships with clients and customers Skills & Experience: * Experience with Active more »

support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »

internal stakeholders Form pat of an on call rota Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »

trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »