Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
CLARANET LIMITED
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »
Team Valley Trading Estate, Gateshead, Tyne and Wear, England
Kerridge Commercial Systems
taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the ServiceLevelAgreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular more »
BLAZE NETWORKS LTD, BEECHFIELD HSE WINTERTON WAY, LYME GREEN BUSINESS PARK, MACCLESFIELD, England
BLAZE NETWORKS LTD
desk Logging tickets to the clearly defined internal standard Categorising issues by severity, working through your own ticket queue, and organising work based on SLA Following internal processes and procedures to deliver the service we promise Contribute towards in-house documentation Proactively troubleshooting connectivity issues Ensuring that customer satisfaction is more »
