51 to 75 of 125 Service Analyst Jobs in the UK excluding London

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our … Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to … working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for … an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of thi... more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents … efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. … Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and … York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment. more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer … base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift pattern of … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison with more »

Goodman Masson are excited to be partnered with a large sized housing association on their search for a Service Charge Analyst! What is the role? Main responsibilities: Analysing and reconciling service charge income and expenses Maintaining accurate records of service charge transactions Collaborating with property managers … to ensure timely and accurate billing of service charges Reviewing lease agreements to determine applicable service charge allocations Calculating service charge budgets based on property expenses and projected costs Conducting regular audits of service charge accounts to identify discrepancies or errors Providing financial reports and analysis … related to service charge income and expenses Communicating with tenants regarding service charge inquiries and disputes Ensuring compliance with accounting standards and regulatory requirements Assisting in the preparation of annual service charge budgets and forecasts Participating in meetings with property management teams to discuss service charge more »

IT Service Desk Analyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT Service Desk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking … for individuals who have experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the … service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that … enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in … East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for … our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving … Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts. Excellent … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

Job DescriptionWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and … Computer Science, Information Technology, or related field (or equivalent work experience).Proven experience in a technical support role, preferably in a help desk or service desk environment.Strong knowledge of Windows and/or macOS operating systems.Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.Excellent troubleshooting and problem … supportive work environment.Exciting projects and the chance to work with cutting-edge technologies.If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

End User Analyst Up to £22,000 Harrogate based Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team … and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists. Key Responsibilities … the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the Service Desk must also be able to pass a Baseline Personal Security Standard (BPSS) check, which checks the candidates 'right to work in the UK more »

The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service more »

Job summary Do you have experience working on an IT Service Desk or in a similar IT Support role? If so, this may be the job for you... An opportunity has arisen for an IT Service Desk Analyst to join the Trust's busy IT Service … PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's Service Desk tool. Take … ownership of and responsibility for the requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation. Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution. A more »

Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk/ more »

Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you … ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If youre passionate about technology and ready to lead a high performing team, this could be your next … to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services more »

Job summary As an IT Service Desk Analyst, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical … a high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. Main duties of the job Communicating with customers … via telephone, our Self-Service Portal (SSP), or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »

We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible … should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge. An understanding of key IS areas including Active Directory … possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills. If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW more »

Service Transition Analyst/Manager/Consultant/ITIL Certified/DC/Datacentre/Datacanter/Cloud/Exit/Migration/Insource/Outsource/Suppliers/Stakeholder Management. One of our leading clients is looking to recruit a Service Transition Analyst/Manager … Remote/Warwickshire (Approx 1 day per week in Warwickshire) Duration - 6 months Day Rate - £(Apply online only) per day Inside IR35 Experience: Strong Service Transition ITIL Certified Experience on a Datacentre/Cloud/Azure Exit/Migration - programme involves moving to a multi supplier environment and insourcing more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives more »