1 to 25 of 34 Service Delivery Jobs in East London

Job DescriptionRole: Head of Service Delivery & Regional ITLocation: West London – hybridSalary: £110,000 – 125,000 + car allowance + bonus + benefitsWe have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio.The role:Ensure the immaculate Service Delivery of Critical Business Services and ProductsManage the technical performance and quality of enterprise systemsDrive engagement with the businessIdentify trends … and issues impacting service delivery, working alongside the wider management teams to remediate issuesMeet and exceed SLAs and OLAs, through internal and external services supply chainOwn and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT riskSupport in driving operational excellenceOversee more »

Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the … work as agreed in SOWBuild the SIAM Target Operating Model, align roles, interfaces with the relating functionsAnalyse, understand and continuously manage interdependencies within the Service Providers for smooth OperationsEstablish and maintain strong, productive and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as a … face of the customer to the Service ProvidersHandle Dispute Management & Escalation Management to ensure smooth OperationsIdentify potential risks proactively and highlight with Customer & Service Providers for timely mitigationEnsure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to more »

Job DescriptionService Delivery/IT Operations – Up to £360 P/D Inside IR35 – LondonThis a 6-month assignment with a highly regarded Asset Management firm based in London.You will be providing IT support and service delivery to lead the BAU service operations functions and provide … to £360 per day. You will also be required in the office 5 days a week.This is a role where you will be leading service delivery, with that in mind you will need:5+ Years’ Experience in a Similar PositionExperience in the Financial Industry – Preferably Buy-SideITIL QualifiedActive more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an … who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not … only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option to buy an additional 5 days.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare scheme.Professional development (company paid qualifications).Hybrid working (c. once a week in more »

Job DescriptionWe are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager.The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and … Client Relationship Management:Organise and attend monthly or scheduled meetings with Clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.Produce and issue monthly/annual Client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety … statistics, etc.Team Leadership and Supervision:Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager.Quotation Management:Produce and issue quotations for service contracts, system more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … of your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions.Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations.Engage with Distributors – Leverage more »

stage discussions including pricing/commercial and legal jointly with the client partnership teamsProvide necessary input for building new alliances with relevant product/service ecosystem partnersWill be passionate and enthusiastic to work on digital technologies.Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that would impact … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations.Building long term … commercial negotiations and order bookings.Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners.Reasonable understanding of Global Delivery Model and IT service industryExperience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

success and consistency. Balance this by supporting process improvements that help streamline and allow for better focus on sales or clients. Provide input into service line products, product pricing methodology, and future trends or tactics that should be reviewed internally. Participate in monthly pipeline calls to ensure team alignment … to challenges, needs and requirements identifying root causes, providing effective solutions in a timely manner to ensure that traction, progress, and confidence is maintained Service Excellence - dedicated to meeting, enhancing and at time exceeding clients expectations, ensuring excellence in service delivery are achieved through the right solution … well as team and personal goals. Utilisation process and tools to drive improved sales. Coordinate solutions resources across geographies to ensure quality of proposed service offering Accountable Leader through the solution process, coordinating, providing insight and partnering with service line subject matter experts to ensure the latest and more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and … best use of assets.ITIL 3 or 4 FoundationKnowledge of inventory systems (i.e. Lansweeper, Crowd Strike)Background in IT asset and configuration management.4Experience with IT service management tools and platforms.Knowledge in working with Configuration Management processes and systems or ITIL processes.Experience working in a regulated environment and knowledge of the more »

Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility.Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution.Collaborate with technical teams to ensure seamless integration of public cloud solutions.Private Cloud Leadership:Lead the development … performance metrics to identify opportunities for optimizing hybrid cloud environments.Microsoft Cloud Solution Provider Programme Enhancement:Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients.Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes.Ensure alignment with Microsoft's more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

role with a real opportunity for learning the sort of challenge you're seeking?Do you strive to give 100% when it comes to service delivery and customer experience?Then look no further...!The roleA growing Mac specialist MSP are looking for a 2nd Line Support Technician to … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

of winning work. You will have a track record in managing multiple projects at once. Primary Objectives To effectively develop and manage the commissioning service internally and in particular within the key account. To promote cross selling amongst the staff and other related companies and to liaise closely and … management activities that help manage the company efficiently. It requires the ability to think and communicate clearly, to remain focused and to lead construction delivery staff and office team members whilst remaining motivated during fast moving periods of complex activity. Ideal attributes include: Individual drive, enthusiasm and a high … utilisation. Accurately forecast staffing requirements and identifying recruitment needs and potential candidates. At all times manage and control resources on projects. Accountability for project delivery in full accordance with our appointment to include technical and commercial compliance. Commercial management of project change. Accountability for the quality of service more »

FAQs, and knowledge articles.in incident management and problem resolution activities, including conducting root cause analyses.closely with internal teams to ensure a high level of service delivery and customer satisfaction.remote support and assistance with change management for our client base on a 24x7 basis as required.and monitor call queues … of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.experience in an IT service role, with a focus on supporting and troubleshooting network security environments.troubleshooting and problem-solving skills.and effective communication skills, both verbal and written.to work well more »

sustainability of primary care model of the futureo Champion the appropriate use of Population Health systems to deliver better outcomes and development of enhanced service models at the appropriate scale for the needs identifiedo Being the Stay Well representative within the Healthier Greenwich Partnership and, ensuring there is alignment … to Masters level or equivalent level of experience of working at a senior level in specialist area. Desirable Certificate/qualification in programme management, service improvement or transformation Experience Essential Experience of transformational/innovative service delivery, productivity and/or transformation policy implementation. Desirable Cross organisational … speak up An in-depth understanding of health and care provision and awareness of current ICS/system policies and priorities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

to Masters level or equivalent level of experience of working at a senior level in specialist area. Desirable Certificate/qualification in programme management, service improvement or transformation Experience Essential Experience of transformational/innovative service delivery, productivity and/or transformation policy implementation. Desirable Cross organisational … speak up An in-depth understanding of health and care provision and awareness of current ICS/system policies and priorities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website. Employer details Employer name NHS South East London Integrated Care more »

complex debt transactionsFoster the team's talents through mentorship and guidanceCultivate a robust and collaborative work environment that promotes individual and team growthEnsure outstanding service delivery and cultivate strong borrower relationshipsOversee ongoing portfolio monitoring to maintain a deep understanding of borrower performanceDo you have:Demonstrable experience in credit more »

that have a user base of at least 2,000 people.An in-depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery.What we are offering:26 days holiday with an option to buy an additional week.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

HR technologies, digital HR, organisation design, learning & development, recruitment, benefits, reward, performance, and talent.Strategic HR Analysis: Future organisational capabilities, trends, and business performance improvement.HR Service Delivery & Operating Models: Design and implementation considering business demands and efficiency.HR Technology: Analysis of HR requirements, employee experience, and implementation of enabling technology.Digital more »

thorough understanding of each client’s business within the team.Manage multiple account teams to deliver work within allocated budgets, ensuring the highest standard of service delivery.Provide expert client advisory services and oversee day-to-day PR operations.Mentor and develop junior colleagues, nurturing their skills and fostering growth within the more »