1 to 25 of 187 Permanent Service Delivery Jobs in England with Remote Work Options

Job advert for IT Service Delivery Manager Job title: IT Service Delivery Manager Job reference number: ME107 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to … Salary: Up to £65,296 per annum (dependant on experience) Are you a dynamic, self-motivated, and results-driven individual with a passion for Service Management. We are looking for a highly driven Service Delivery Manager to join our Service Management team where you will play … a fundamental role in helping to maintain and improve service and relationships. What you'll do Every one of us contributes to our impact, and as our Service Delivery Manager you too will play an integral part in what we do. This role will report to the more »

Job Title: Senior Service Delivery Manager Location: London (Hybrid, 2 Days Onsite) Job Type: Permanent Summary: We are assisting our client in finding an experienced Senior Service Delivery Manager, in this role you will play a critical role in managing the operational relationship with our clients … at an executive level. You will be the trusted point of contact for our clients, responsible for overseeing service escalations, driving client satisfaction, and ensuring service delivery aligns with contractual obligations and client expectations. Key Responsibilities: Build and maintain strong relationships with clients at the Executive level. … Collaborate with internal teams, including Account Management, to enhance client relationships. Act as a primary contact for service escalations and provide support during critical incidents. Lead Quarterly Business Reviews, aligning our expertise and innovation with the client's IT roadmap. Proactively identify potential risks to client retention and coordinate more »

Service Delivery Manager required to join our Service Operations team A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. We have both Contract and permanent opportunities The opportunity: Service Delivery Manager is needed … with proven experience in service delivery for a high-profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role combines support management and team leadership, including … work within the support processes (reporting, SLA’s, incident & problem management etc). What you’ll be doing: Co-ordinate & facilitate the contracted eCommerce service to one or more customers Ensure that escalations and communications are managed in line with documented contract standards Develop and maintain good customer relationships more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Service Delivery Manager Salary up to £55,000 Remote working, quarterly visit to Liverpool office Working hours 11:00am – 7:00pm/12:00pm – 8:00pm SQL Server/ITIL/Service Delivery About the client; If you're interested in being part of a dynamic … individuals who bring curiosity, passion, and initiative to the table. The benefits; Remote working Work with greenfield projects Project ownership Pension, Holidays etc The Service Delivery Manager role; My client is looking for a professional with a background in technical support, including support of their SQL databases. The … position will report in to the head of engineering and work closely with him to ensure all ITIL Service Delivery processes are aligned correctly, along with picking up roughly 10 technical tickets per day, which are very much orientated around SQL queries/joins/procedures, debugging them more »

Job Title: Senior Service Delivery Manager Salary: £60,000-£70,000 per annum + benefits Location: Tower Hamlets , London (Hybrid working - 2 Days Onsite) We are currently recruiting for a large-scale MSP organisation based in London and are assisting our client in finding an experienced Senior Service Delivery Manager. In this role you will play a critical part in managing the operational relationship with clients at an executive level. You will be the trusted point of contact for clients and be responsible for overseeing service escalations, driving client satisfaction, and ensuring service delivery … at the Executive level and collaborate with internal teams, including Account Managers, to enhance client relationships. You will act as a primary contact for service escalations and provide support during critical incidents. You will also be responsible for driving account growth, by aligning the client’s IT strategy with more »

Client: Renowned Luxurious French Brand Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED (Hybrid) Job Description: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a luxury skincare brand … undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities Lead, inspire and develop strategy for our service delivery and support desk team. Ultimately, re-viewing, re-defining and building scalable framework more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »

Technical Operations Manager | Service Manager | Infrastructure Manager | Service Delivery Manager - Bristol/Gloucester/Remote Permanent £50,000 - £70,000 (Plus Benefits & Incentives) Oculus Technology Solutions have partnered exclusively with a leading MSP as we search for a dynamic and experienced Technical Operations Manager to lead their … technical team and oversee service delivery. As the Technical Operations Manager | Service Manager | Infrastructure Manager | Service Delivery Manager, you will ideally come from a strong technical background who also excels in project and people management. Key Responsibilities : Manage and mentor a team of 4 project engineers … culture of continuous improvement and technical excellence. Conduct regular performance reviews and provide ongoing professional development opportunities for team members. Oversee and manage the service desk and project teams, ensuring service delivery meets agreed-upon SLAs and KPIs. Implement and optimize ITIL processes to enhance service more »

critical infrastructure. Role Profile The role of a Graduate Project Manager is to harness the expertise of our talented and highly experienced Programme Managers, Service Delivery Managers and Project Management Control professionals to successfully support the delivery of a mixture of business and technical Projects, Programmes and … range of services we offer our clients. You would typically operate across the entire project lifecycle and learn to take accountability for the successful delivery of various projects and services by ensuring that high quality planning; control and assurance practices are followed on all aspects of delivery. As a … you could work across a number of disciplines within our business, these project roles could include: Project Management Officer, Project, Programme & Portfolio Management and Service Delivery Management . You will most likely start your career supporting across these professions, gaining increased autonomy once you have learnt the basics more »

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Delivery Manager as part of their core IT Ops Function. You will be involved in running a national team of regional engineers alongside planning and delivery of their … IT service across the group. The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work … management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. more »

Deliver a first-class IT support service to UK-wide colleagues Drive internal and third-party teams to identify problems, provide tailored solutions and promote improvement Develop a culture where providing great customer service is a given Forge and maintain relationships with key stakeholders across the business About … heart of everything we do. The way we get things done is different and we're proud to be known for the great customer service we provide. This great customer service also extends to our colleagues across the UK, and our IT Division is key in delivering high … quality services that support our business operations to deliver an efficient and effective service to our customers. As Head of IT Shared Services at NFU Mutual, you'll drive our internal team and external third-party suppliers to deliver great customer service and embed a culture that thrives more »

Service Delivery Manager Full time Nottingham - hybrid 3 days in the office and 2 days from home. up to £55,000 Acuity Care Group is a leading provider of complex care services, offering personalised support to individuals with a wide range of needs, including brain injuries, learning disabilities … Support, and Learning Disabilities & Autismwork together to deliver tailored, high-quality care that empowers our clients to live fulfilling lives. The purpose of the Service Delivery Manager role is to oversee all aspects of care coordination and on-call management, ensuring high-quality service delivery across … the Executive Leadership Team (ELT), and conducting targeted reviews to identify areas for enhancement. A strong focus on client satisfaction, staff development, and continuous service improvement is essential. Key Responsibilities: Supervise the team responsible for developing and managing package rotas, staffing allocations, and training/induction processes for new more »

Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. … As the Service Manager, you will be the linchpin, ensuring our team of 1st, 2nd, and 3rd line support engineers delivers a world-class customer experience. The role will involve leading and inspiring the team, ensuring swift and effective resolution of technical issues while continuously driving improvements in our … service processes. Some of the responsibilities of a Service Manager at Netcentrix include: Team Management: Manage our 1st, 2nd, and 3rd line support teams. Foster a collaborative, productive, and proactive work environment. Recruit, train, and evaluate team members to ensure a high-quality performance cycle and to enable more »

Head of Infrastructure & Service Management Location: London - Hybrid working Sector: Leading Global Insurance Firm Salary: £170,000 - £180,000 + 30% Bonus + Full Comprehensive benefits We are representing a leading global insurance firm in the search for a dynamic and seasoned Head of Infrastructure & Service Management. This … is a key leadership position with global accountability for all aspects of infrastructure and service management, encompassing database services, platforms, infrastructure support, end-user computing, and network collaboration. This role is central to the IT leadership team, focusing on driving the global IT strategy, and service delivery … Officer. Key Responsibilities: Strategic Leadership: Translate the organization’s vision and divisional strategies into operational deliverables, driving performance through effective planning and support mechanisms. Service Delivery Excellence: Own and manage global IT service provision, including oversight of outsourced service desks, service management offices, and end more »

the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests. Your role will be to manage the day to day operations of your team … a mentor for development. You will lead in the Supervision of the clients contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported. The business prides itself on customer experience … the business. Being the Front-line teams key point of contact and ensuring the Security & Cleaning operations team strives for and exceeds expectations on service excellence through first class management, customer focus and measured feedback, training and development. Leadership Behaviours To drive a culture of high-quality customer excellence more »

Cybersecurity Service Delivery Manager Remote – Occasional travel to London £50,000-£60,000 ** Due to the nature of this role, candidates must be eligible for SC clearance ** Full Job Description Overview: We are seeking a Cybersecurity Services Delivery Manager to manage client relations and reporting processes for … our Managed Security Services customers and would be part our Security Operations Centre team located in Vauxhall, London. As the Security Services Delivery Manager, you will work with our priority MSS customers to manage weekly touchpoint calls, provide updates on security project activities, and manage monthly security operations and … governance reporting activities. We are looking for an energetic and technically astute Service Delivery Manager fascinated by all aspects of cyber security and SOC operations. The successful candidate will be able to adopt a flexible working strategy, working for an award-winning blue teaming company. The candidate should more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »

the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team … Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system … stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is more »