76 to 100 of 761 Permanent Service Delivery Jobs in England

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of Integrated … Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an efficient more »

Infrastructure Project manager Bromley 6 month contract - ongoing project Description: Global Markets Infrastructure and Technology service delivery coordinator influences and executes control processes, risk management and frameworks for reporting and communication and ensures that business expectations are articulated clearly and understood by the product and service delivery team. The service delivery coordinator builds relationships, requirements and the delivery of business analyses or projects for a client group and helps their clients most significantly through: business functionality, business case discipline, strategy and planning, and business liaison. Responsibilities: projects that involve multiple service divisions … vision for infrastructure, drive change efforts, and secure client requirements continuous infrastructure improvement efforts to the client on things such as cost of efforts, delivery dates, and use of external consulting teams and communicate infrastructure and client business priorities billing, reporting and cost effectiveness support initial steps for escalations more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video Production … service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus, quantifiable … leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates with more »

are on a journey. A journey defined by a destination; to deliver on our purpose.Let us tell a bit about the opportunityAs an Automation Service Delivery Manager, you will play a key role in our transformation, supporting our automated processes and ensuring we continue to deliver value and … automated processes Overall responsibility for live automation SLAs, including mitigating unexpected volume spikes to ensure customer impacts are minimized The ownership and creation of service design for new automations , ensuring all business interactions and workflows are captured and working effectivelyResponsibility for Business Continuity, Disaster Recovery, Business Resilience and Risk … application testing, patching and other applicable installations and upgrades, to include infosec and vulnerability managementIncident management for all RPA/Automation incidents (Received via Service Desk team), including ensuring the redevelopment work for incidents is done in a timely and effective manner, with minimal impact on BAU operations, including more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to … model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate … will have experecne within: Experienced team lead/management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more more »

lead on small projects and/or large changes. - Manage a portfolio of projects & changes. - Deliver business requirements benefits, cost reductions and/or service improvements. - Process Design - Provide Business Process design & documentation expertise. - Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. - Support the Business Partner … in defining the HR Technology/Systems strategy. - Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. - Lead Continuous Improvement for the BA team. - Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … HR, Payroll & T&A systems experience. - Strong Analytical skills. - Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. - IT Service Delivery & HR Systems Application support experience. - Knowledge of how IT Applications - can maximise business advantage. - Participating more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and Service Delivery Manager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration, Manufacture, In Service, and Disposal (CADMID) cycle, you're in the right place. What We Expect from You We're looking for top talent to join us. more »

growth and expansion plans. The role You will be report directly into the company director and manage a number of key departments including solution delivery, service desk teams, installation and maintenance including project management teams. This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements. The person Responsible for 3 direct reports (senior level) including operational management of the service desk and technical engineering teams A … solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery Ability to identify, monitor, and resolve operational customer issues and provide timely status reports Extensive Infrastructure and IT Operations (service and installations) background with previous hands-on experience On more »

to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for … SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL … practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End … ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of more »

the new Silverstone Facility. In this role you will be responsible for overseeing and managing all aspects of the company's IT infrastructure and service operations. This includes network and systems administration, hardware and software maintenance, security protocols, contingency planning, service delivery and project management. At Andretti … support function both at the track and in the factory ensuring maximum possible resilience and a highest level of support. Ownership of the IT Service desk function ensuring a high level of internal customer service and provision of equipment and software. Ownership of disaster recovery and IT business … and implement IT solutions that support business objectives and improve operational efficiency. Manage vendor relationships, including contract negotiations and performance monitoring, to ensure the delivery of high-quality IT services. Stay up-to-date with the latest trends and advancements in technology, evaluating their potential benefits and recommending innovative more »

Unlock Your Career Potential with Us: Through Life Support and In Service Delivery Specialists Are you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join … them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They are at the forefront of innovation in defence programs, offering a unique chance to contribute at every stage, from concept to end-of-life disposal management. Location and Flexibility: The primary location is in … Role: In this dynamic position, you will be using a diverse set of skills, including: Planning: Shaping the future by laying out effective strategies. Delivery and Execution: Making things happen, ensuring operational excellence. Equipment Modifications: Playing a crucial role in enhancing equipment performance. Repair Procedures: Utilizing your knowledge to more »

play a pivotal role in managing and leading a remote team of Health Practitioners and Operations employees. Your primary responsibility is to ensure the delivery of exceptional Advice and Audit services, meeting quality standards, timely report completion, and adherence to Service Level Agreements (SLAs). Main Responsibilities: Team … reports to efficiently manage workloads and optimize team performance. Reporting: Produce and provide performance reports and data as necessary. Customer Relationship Management: Collaborate with Service Delivery Teams to foster and maintain positive customer relationships. Team Leadership: Manage multiple teams with diverse job content and performance targets, ensuring cohesion … expenses, timesheets, annual leave requests, and procurement requests. Essential/Minimum Criteria Expectations: Team Management: Demonstrate a proven track record in effectively managing teams. Service Delivery Experience: Possess experience in managing a complex service delivery structure with a successful track record in meeting SLA and KPI more »

Are you looking for a leadership role within Client Account Services where you will lead a client facing team of Service Delivery Associates? Then this is the role for you.As the Client Operations Manager within Client Account Services team, you will lead a client facing team of Service Delivery Associates whose core responsibilities include managing advanced client onboarding, guiding clients through complex market entry requirements to enable trading, managing market renewals and client restructures by consulting with both internal and external contacts to meet key results within a timely manner. You will also coach and develop … the team to build their skills and capabilities, driving process improvements, efficiencies and quality of delivery to corporate clients.Job responsibilitiesPlans and organizes team workloads, provides direction and sets individual objectives in order to meet department goals and prioritiesCollaborates with and coordinating across multiple teams and departmentsIdentifies gaps in information more »

You’ll play a key role in the development of the IT Service Desk team through upskilling technicians, embracing technology advancement, and building strong working relationships with key stakeholders throughout the firm. You will impact positive change and ensure an enhanced IT service is provided to the business.Managing … a team of six service-desk technicians, you will provide support and training to ensure continuous development opportunities are provided. You will have a proactive approach with the ability to engage and motivate the team.Collaborating with the IT Leadership Team you will improve the service delivered through effective … use of management information. You will conduct analysis and measure trends to identify efficiencies and opportunities for process improvement to ensure a seamless IT service is provided to the firm.Joining a reputable law firm where you will be supported to develop your career, enhancing both your technical and leadership more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »

mitigating downtime, diagnosing and troubleshooting issues and providing second/third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience … Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position more »

Service Delivery Engineer Salary: Up to £34k plus 10% bonus scheme Location: Coleshill, with hybrid working (1 day a week in Solihull) Job Type: Full-time We are excited to offer an opportunity for a Service Delivery Engineer to join our team. This role is ideal … for someone who can deliver first-class customer service and provide comprehensive onsite support. The successful candidate will be the face of IT, offering 2nd line support and ensuring the smooth operation of our services across various locations. Day to day of the role: Provide high-quality services to … variety and engagement with different teams. Opportunity to work in an organisation that values culture and treats everyone with respect. To apply for this Service Delivery Engineer position, please submit your updated CV online today. Join a team that motivates and challenges you to grow professionally more »

work on crucial IT projects for an enterprise scale organisation? You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the region. There will be travel to other sites as required - It is essential you … part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for hardware, software, networks, and telephony. … awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If more »

work on crucial IT projects for an enterprise scale organisation? You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the region. There will be travel to other sites as required - It is essential you … part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for hardware, software, networks, and telephony. … awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If more »

Oracle solution and drive product expansion opportunities via high value relationship with the client. As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers move … forward. Support development of content, tools, processes and activities performed by the SDM organization As the SaaS customer’s central point of contact, the Service Delivery Manager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success. You thrive on more »

Please look at the end of the job ad, to find out more about our benefits in the UK. Join our dynamic team as Service Delivery Manager/Transition Manager at Idemia in Winnersh, UK, a leading organization dedicated to unlock the world and make it safer through … Public Security is one of the leading global providers of biometric solutions that facilitate and secure movements, access, and protection. We are seeking a Service Delivery Manager to ensure the operational continuity of systems responsible for managing I DEMIA Public Security Travel & Transport activities, including border control and … to meet customer needs and requirements in the UK. You will play a key role in defining the maintenance strategy. KEY RESPONSABILITIES : As a Service Delivery manager, you will also help us to: Develops and implements maintenance strategies aligned with customer needs, encompassing spare parts management, software updates more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »