1 to 25 of 248 Service Delivery Jobs in England with Remote Work Options

facing IT BC/DR Testing reports and Lessons Learned Management and maintenance of the agreed test plans in conjunction with the technical and service delivery teams Maintain the business IT BC/DR testing schedule Liaise with Teleperformance’s 3 rd party IT suppliers to understand their more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to more »

planning applications. Delegation of tasks to team members Development of task briefs and works orders, utilising the framework consultants and contractors to support the delivery of schemes. Support engineers, Project Managers, Service Delivery Managers and Route Managers to ensure appropriate schemes are being brought forward and reflect … cluster schemes together to provide efficiencies. Attending and leading external meetings with the public, councils and other key stakeholders to deliver and support the delivery of schemes in an efficient manor whether they are internal or external schemes. To be successful Chartered or Incorporated Engineer and/or with … and Bridges (DMRB) standards and their application on the highways network and CDM 2015 Proven experience in highways/road infrastructure design, construction, and delivery methods. Working knowledge of highways design software e.g. AutoCAD, Civils 3D, Micro Drainage etc and understanding of transport models and their requirements. Proven experience more »

Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted more »

study of households Understanding Society , and our own random sample general population panel Public Voice ); The design of one-off studies of public sector service delivery and evaluations of policy in their real life context. Key Responsibilities Apply your statistical skills and broader methodological knowledge to a variety more »

a Utility Project/Programme Manager to play a pivotal role in overseeing all aspects related to Statutory Utilities (SU) to ensure the successful delivery of road commitments within the Road Investment Programme (RIP). This exciting role involves setting and leading the collaborative vision for my client’s … Utilities and is an exciting opportunity to lead and shape the strategic approach to utilities management. Your expertise will be essential in navigating complex delivery constraints and implementing innovative approaches to drive assurance, cost control, opportunity, and risk in major projects. If this role sounds like you, and you … contract to manage specific bespoke utility works agreements that support major projects. Actively manage relationships with regional utility organisations, transitioning from transactional, project-based delivery to a more collaborative model. Develop a plan to identify the program and complexity of schemes in the region that will require statutory utilities more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

Description Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of … excellent service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »

managed through to completion and on-time is key to you successfully delivering part (or all) of the project and/or sub-project. Service Delivery/Maintenance: To work closely with the Head of Network Technology to assist with the design, documentation, and installation/commissioning of … party NOC provider, who oversees the network 24/7 x 365. This activity will also involve assessing the impact on the network if service providers (dark fibre and ‘lit service) notify Lightspeed of planned maintenance (hence outages), ensuring all parties (Lightspeed and 3rd party NOC providers) are … mitigate where possible, and support the Head of Network Technology to enable further risk management associated with the network design/build, equipment/service procurement; therefore, ensuring appropriate contingency plans are in place. Personal Qualities, Characteristics and Behaviours: Ability to work at a very detailed level on multiple more »

Role: Service Delivery Manager (Maternity Cover) Location: Hybrid & Corsham Clearance: BPSS Duration: Immediate to July 2025 Are you an experienced Service Delivery Manager? Do you have a knack for building rapport with clients? Does the prospect of working with talented Cyber staff excite you? Computer Network … Defence (CND) are looking for a Service Delivery Manager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in a smooth and … as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services. CND have a reputation for excellence when it comes to both our technical ability and the customer service that is more »

project controls activities for high-profile client commissions working on a hybrid basis. Your expertise and leadership will be instrumental in ensuring the successful delivery of complex ventures. They’re a globally renowned professional services company, who are committed to delivering exceptional results for clients across various aviation, rail … competitive benefits package Type: Award Winning Consultancy (Hybrid working) Your expertise in project controls, planning, and management will be utilised to ensure the successful delivery of complex client projects, they provide programme and project management, cost and commercial management, risk management and advisory services to a portfolio of prestigious … mentor a team of project controls professionals, fostering a collaborative and high-performing culture. Deliver project controls services, taking responsibility for end-to-end service delivery, relating to large, complex and mega projects. Manage the establishment of the overall success criteria for the contract, including time, cost, and more »

of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. • Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. • Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. • Oversee the entire lifecycle of … performance benchmarks. • Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. • Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. • Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. • Thoroughly more »

across the organisation's 9,000 colleagues. Some responsibilities include: Partner with key stakeholders across the business to understand the vision and blueprint for service delivery (internal and external customers). Review the current operating model and propose a target operating model that focuses on the fastest time more »

an organisation that’s helping its customers do amazing things? Have experience in delivering support in the field and a passion for delivering exceptional service and value to your customers. Can you: Deliver prompt technical assistance to a high standard Operate in a dynamic environment where every day brings … extremely hard for the 18,000 customers we serve throughout the Southwest and we’re looking for people who share our passion for excellent service delivery. We need an IT Field Engineer who will enable our clients to continue doing amazing things. Accountabilities As an IT Engineer in the … providing technical advice and support, in line with agreed processes and procedures. You will take responsibility for delivering the IT support and request fulfilment service for all Delt’s customers, including NHS, local authority and educational trusts across the region. This will be achieved by delivering against policies, plans more »

role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas … We’re committed to maintaining an inclusive and supportive culture. Australian Business Awards – Employer of choice Top rated employer – Glassdoor: Our average length of service is 9 years. Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices. more »

DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their … technical expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide leadership and guidance to the service desk team, ensuring that team members are motivated, engaged … team performance and provide feedback for improvement. Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring adherence to service level agreements (SLAs) and quality standards. Act as an escalation point for complex/high-priority issues, providing guidance to team members to facilitate more »

to our collective success. Key Responsibilities: Programme Management: You will be responsible for the definition and management of an overall programme plan and budget. Service Delivery: Ensure that the solution can be operated effectively once it has been delivered and for transitioning new services into delivery. Data Analysis … them into actionable BI solutions and analytics projects. . Knowledge and Skills: Educational Achievement: Educated to degree level or demonstrate equivalent significant experience in delivery of the responsibilities described. Data Analysis: Proven track record in analysis of NHS information and data flows to support commissioning of healthcare is desirable. more »

on national datasets to develop commissioning data flows and insights. In this pivotal role you will deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight. If you're prepared to drive meaningful change in healthcare through thorough analytical insights … and Development team to embed processing within the data warehouse, reporting through the Arden & GEM BI system and with local teams to ensure consistent delivery of high quality of analysis. Service Delivery: To work with contracting and information colleagues, identifying opportunity to deliver services at scale through … efficient exchange of information. Knowledge and Skills: Educational Achievement: Hold a degree in a numerate or informatics subject or demonstrating equivalent significant experience in delivery of the responsibilities described. Data Analysis: Proven track record in analysis of NHS information and data flows to support commissioning of healthcare. Knowledge: Experience more »

a specialist solution for Tier1 and Tier2 Retailers, (large grocery chains). They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. For nearly 20 years, they have created infrastructure and software solutions, recently the cloud-based … from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. You will also be supported with opportunities generated by a team of Sales Development more »

Claims CaseHub Rollout Delivery Manager Salary band 8b: £58,972 to £68,525 plus HCAS depending on location 12 month fixed term contract Leeds or London, Hybrid or Homeworking We are recruiting for a Delivery Manager to lead on the rollout of CaseHub to our Claims Service. You … will be responsible for overseeing the delivery of the programme into live, with support from the Head of Digital, Head of Transformation, the CIO and the Director for Claims. This role provides a unique opportunity to own all aspects of deploying significant technology change across a business function, both … in working with our internal organisation as well as service users across the wider NHS. To undertake this role, you will need to have experience in leading and delivering major IT transformation programmes into live and be able to work with colleagues and stakeholders across a spectrum of teams more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

and recommending staff progression to support industry-leading skill sets. Innovation and Departmental Development. Stay updated on industry trends and collaborate to implement innovative service delivery and process improvements. Document and maintain technical SEO processes and guidelines. Technical SEO Consultancy. Provide expert technical SEO insight and recommendations to more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

proactive review of operation processes aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery. We'd love to hear from you if you have; Strong interpersonal skills, including effective communication and strong empathy. Experience with relationship building … but not limited to Microsoft packages. Good understanding of confidentiality and handling sensitive data Ability to plan own workload to meet business requirements and service level agreements, working to rigorous targets. A background in continuous improvement would be advantageous. Guidant Global (BH4SF) is acting as an Employment Agency in more »

Unipart Rail. You will need to evaluate and mitigate risk at an appropriate level in line with company process and procedures. Main Responsibilities: Technical Service Delivery Assist in the development and implementation of the supply chain derived engineering projects for the UK and targeted overseas territories. Ensure that … TOCs, ROSCOs and other rail operators Assist the Technical support manager to support develop and maintain processes and procedures associated with the support and delivery of Unipart Rail business needs Use KPI performance data to identify and prioritise poorly performing products and implement clear and timely improvement plans for … raised with Unipart Rail supplied parts or materials and develop timely and robust solutions for improvement. Assist in the project management of product and service driven initiatives to benefit Unipart Rail customers Manage obsolescence projects on behalf of the business. Develop and maintain relationships with key stakeholders within Unipart more »