101 to 125 of 281 Service Delivery Jobs in London

IT Project Manager – The Role: The IT Project Manager will work with a number of key functions within the IT department that enable the delivery of a high quality service to end users. You will follow service delivery processes and project management methodologies that are in … and managing project plans - Ensuring the customer business and technical requirements have been documented and agreed - Collaborating with Development and Test managers to determine delivery dates - Running Stand-ups - Facilitate the clearing of blockers - Agreeing priority of tickets - Feeding into Development and Test resource allocation - Monitoring the deliverables and more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Resource Planning (ERP) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. Understanding of an Oracle Cloud delivery lifecycle using TCM or equivalent delivery method. Experience of managing a team of 10+ colleagues, including client and third parties. Experience in planning more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions. Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations. Engage with Distributors more »

minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. This role has very good scope for challenging opportunities … learning. Key responsibilities: Accountable for all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high … priority incidents to internal & external stakeholders within contracted SLAs Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and more »

discussions including pricing/commercial and legal jointly with the client partnership teams Provide necessary input for building new alliances with relevant product/service ecosystem partners Will be passionate and enthusiastic to work on digital technologies. Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations. Building long … and order bookings. Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners. Reasonable understanding of Global Delivery Model and IT service industry Experience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience more »

A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is about … bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »

achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Role OverviewThe Data Centre Engineer is responsible for the delivery of Data Centre Engineering and Implementation projects and providing technical support for TP ICAP Global Datacentre Infrastructure. As part of a Global Core Infrastructure … efficiently.Work with internal/external group (telecoms, equipment vendors, NOC, customers) to assist with installation, troubleshooting, and repairs/replacements.Complete tasks required to maintain service levels and availability of all site features and functions.Contribute to knowledge sharing by maintaining accurate documentation and KB sharing.Experience/CompetencesEssentialStrong knowledge of power … communication and interpersonal skills and a proven ability to articulate technology solutions and challenges.Demonstrate evidence of well written documentation covering design and run-books.Complex service delivery experience, preferably in a Multi-Vendor environment.A pro-active approach to Service Management, focus on preventative to reactive support.Shift left Continuous more »

are there but need some nurturing to ensure they flourish and scale with the business growth. The role is ideally suited to a passionate Service Delivery Manager looking to take on more ownership. Business tools provision is via the Office 365 suite of applications. Matter and practice management … the availability of all required hardware, software, and support, to enable the day-to-day operation of the firm; and manage the overall IT service provision for Tuckers Solicitors. Role and responsibilities Management of the IT team, including ensuring clear deliverables are in place and progress tracked against them. … Responsibility for ensuring that everyone having access to Tuckers environments have the appropriate level of training. Monitoring IT contracts, ensuring compliance to terms and service agreements, and ensuring renewals are flagged on a timely basis to enable commercial review and negotiations (overall approval of signatory sits with the Managing more »

improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation and the evolution of Advania service offerings. Responsibilities: Technical coverage in the TAM role is wide-ranging. Our clients are typically growing their use of Microsoft cloud technologies, and as … area - the successful candidate will be proficient in finding answers and acquiring knowledge from colleagues and external sources effectively. You will collaborate with the Service Delivery Manager and Account Manager as part of the account team. An important element of the role is to be responsible for the … In order for Advania to evolve supporting customers in the digital transformation journeys it is vital for newly presented challenges to develop into potential service offerings, the TAM plays a fundamental part in identifying and nurturing these opportunities to help Advania continuously improve as a service provider. Key more »

managing the services that keep our business running and delivering to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. What you'll Do Viasat UK operates more »

managing the services that keep our business running and delivering to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. Primary role purpose: Viasat UK operates 15 geosynchronous more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

Collaborates with other Team members to improve and optimize Cloud Infrastructure systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery Service Levels: Involved in muliple IT service management proceseses: Incident Management/Problem Management/Release Management/Configuration Management/Change Management with … Has excellent analytical skills. Successfully handles complex issues, is consistent and decisive (anticipates at problems that might affect the success of key processes). Service delivery with partners and relevant Tech stakeholders Global Hosting and Cloud Infrastructure design and security infrastructure with key stakeholders and Global Hosting Manager more »

through effective communication with all levels within the organization Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs) Provide oversight and development of controls … data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics to calculate risk on both incidents and outsourcing service delivery Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes Support key stakeholder in more »

creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We take pride in not only our exceptional platform but also our diverse and experienced tech team. About … the role: As the Head of PMO at FintechOS, you will be responsible for leading the Project Management Office (PMO) and overseeing the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation … and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of the fintech industry. What you’ll do: Provide strategic direction and leadership for the PMO more »

strategic planning and maintain alignment of projects, with both RGA's strategic direction, application architecture, and IT policiesDevelop and maintain effective business relationships, coordinating service delivery in line with negotiated Service Commitments.Manage the business partner's application portfolio by understanding and communicating needs to internal IT project more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »

in the new Critical National Infrastructure (CNI) payments platform.Role RequirementsAs the Senior Linux support engineer you will primarily be responsible for the design and delivery of the Redhat Linux Estate. You will have the ability to engage with others to lead or assist in the delivery of all … assisting the Engineers responsible for the VMware Server and Oracle Platforms.You will be expected to multi-skill, over time, into the different areas of service that the team provides. Your choice of direction will be considered. Training and peering will be provided to help you grow your skillset.You will … also be expected to enhance repeatable service delivery through automation toolsets.The role will require you to participate in an out-of-hours support Rota and to have the flexibility to work out-of-hours as and when required.The Bank allows flexible working and Work-from-Home. You will more »

Basic information Location London Service line Consulting Date published 10-Apr-2024 Req # 15482 Job description Connect to your IndustryJoin the world's leading HR and people transformation business and help create the Future of Work for major corporations. You'll develop trusted relationships with senior business stakeholder.As … revenue targets. You will also be responsible for defining and executing our Training Strategy, primarily focused on cross-skilling practitioners across our HR teams.Project delivery will be an important part of your role; you will be responsible for leading client-facing projects focused on transforming the HR function through … the delivery of enabling technology. Our clients work with us because of our proven capability across organisational design, new HR technology deployments and HR Service Delivery Models. We believe successful transformation and change is only possible when these elements are viewed holistically and are therefore seeking new more »

issues within a predominantly Microsoft setup, including desktop, hardware and AV support Network know-how: Tackle basic connectivity tasks to keep systems running smoothly. Service delivery: Manage support tickets to completion or escalation, and document solutions for future reference. User empowerment: Help with onboarding, offboarding, account setups, and more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »