16 to 40 of 263 Service Delivery Jobs in London

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »

Job summary Specimen Reception - Band 6 Pathology Service Delivery Manager An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust … model is centred at The Royal London Hospital (RLH); a busy major trauma centre which hosts the London Air Ambulance, and connects to essential service laboratories supporting various clinical specialities at our partnered hospital sites. Main duties of the job We are looking for a Service Delivery … London Hospital to support the provision of our Pathology services on the site. The post holder will be responsible for supporting the Departmental Lead, Service Manager and Divisional Manager to deliver effective Central Reception Services across all sites in the Pathology Partnership. The Service Delivery Manager will more »

and drive. Together we’ll create a new future for healthcare. It’s the opportunity to do your life’s best work. As a Service Delivery Manager, you will be responsible for managing the support and delivery of our Enterprise Imaging managed service across multiple NHS … hospitals including delivery of contracted service commitments & continual service improvements. Primary Responsibilities : § Establish and build relationships with key customer contacts, ensuring their needs are understood and met § Drive operational success working with the wider Change Healthcare team to ensure Key Performance Indicators and contractual commitments are met. … Continually seek opportunities to increase customer satisfaction and deepen customer relationships. § Deliver service reporting, and host regular SLA reviews. § Drive up-selling of products (e.g. services, hardware/applications, licenses etc.) § Supervise escalation process, manage incidents, problems and customer communications § Review and arrange relevant customer training § Provide single point more »

exceptional experiences for our passengers. Are you ready to be part of this remarkable journey? An exciting opportunity has arisen to join the IS Service Delivery team as the IS Infrastructure Management Intern The IS Infrastructure Management Intern plays a key role in assisting the IS Infrastructure and … Service Delivery team with a wide range of activities. This includes day-to-day contract administration and financial management to ensure the timely creation and receipt of purchase orders. Additionally, they will maintain and update the Master Contract register and supplier contact details accurately and in a timely … manner. This intern position provides valuable support to the IS Infrastructure and Service Delivery Team in their Vendor Management activities. As part of the Infrastructure & Service Delivery team, the IS Infrastructure Management Intern is vital in ensuring the set up, maintenance, and termination of IT contracts more »

Job Title: Technical Service Manager Location: Waterloo Salary: £60,000 - £65,000 We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site in Waterloo. As Technical Service Manager, you will be responsible for ensuring … the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely … delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on more »

Service Delivery Lead Job Type: Full Time Location: Edgware Salary: £33,592 per annum Are you the Service Delivery Leader we are looking for? Do you have the passion, talent, skills and care experience that can make it all add up for the people they support … Management qualification? Brookside is a modern residential care home for adults with disabilities, set in a leafy area of Edgware, north London. The service takes a person-centred, flexible approach to ensure residents have control and choice over their care. We know that everyones needs and aspirations are different … the role is: To ensure that regulatory requirements are met across the services of responsibility. To take full responsibility for the management of the service/s and to provide the highest quality of care and support to the people we support. To work with the delivery team more »

Join Greensleeves Care as a permanent IT Service Delivery Manager Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT Service Delivery Manager, this is a permanent post. Responsible to : Head of IT Direct line reports … line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents. Principle Responsibilities: Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing … end user experience. Test and deploy system updates/patches to the end-user environment. Manage and ensure the adherence of SLAs within IT Service delivery. Support the Head of IT with maintaining the security of the Trust’s network. Maintain documentation of systems, maps, procedures, user, and technical more »

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of Integrated … Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an efficient more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video Production … service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus, quantifiable … leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates with more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

Claims CaseHub Rollout Delivery Manager Salary band 8b: £58,972 to £68,525 plus HCAS depending on location 12 month fixed term contract Leeds or London, Hybrid or Homeworking We are recruiting for a Delivery Manager to lead on the rollout of CaseHub to our Claims Service. You … will be responsible for overseeing the delivery of the programme into live, with support from the Head of Digital, Head of Transformation, the CIO and the Director for Claims. This role provides a unique opportunity to own all aspects of deploying significant technology change across a business function, both … in working with our internal organisation as well as service users across the wider NHS. To undertake this role, you will need to have experience in leading and delivering major IT transformation programmes into live and be able to work with colleagues and stakeholders across a spectrum of teams more »

to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for … SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL … practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End … ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of more »

cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »

the appropriate diagnostic procedures to support the diagnosis of complex conditions. The post holder will supervise, support and assist students and junior radiographers in service delivery and personal development. To organise and oversee the training of radiographers and students in all aspects of MRI scanning, including comprehensive competency … assessments. In conjunction with the MRI Managers, promote continuous improvements in service delivery and quality within all areas of the MRI service, using modern methods to improve productivity, leading in the delivery of service and workforce transformation, and re-design. The Post-holder will manage … the work of staff in the department and develop a culture in which members of staff are continuously improving the delivery of high quality services. The post-holder will ensure the development and acceptance of challenging but realistic objectives for staff and through leadership, motivation and systematic performance management more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

UK Job Type: Contract/Permanent Expected Skills and Experience Essential 3+ years of experience as a ServiceNow Developer, with a focus on Workplace Service Delivery or Field Service Management. Proficiency in Next Experience Workspace and case management development within the ServiceNow platform. Strong understanding of ServiceNow … Application Developer). Knowledge of Health and Safety, Facilities Management, and Asset Management processes and workflows. Experience with other ServiceNow modules, such as HR Service Delivery (HRSD) or Customer Service Management (CSM). more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »

Delivery Manager – Data Ops Location: Hybrid - London Package: Negotiable + Benefits Data and Data services is a key strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services … The Delivery Manager for Data Operations is responsible for ensuring the successful and timely delivery of data to the business. You will lead a team of Brown & Brown data specialists, manage resources, act as a bridge between data operations team and business stakeholders, work with the wider data … team to provide a seamless service to business stakeholders. The day to day: You will be an experienced leader who specialises in delivering Data Projects using Agile delivery methods and the Data Operations function. Your primary responsibilities will include: Operational Leadership: Overseeing data operation function and consistent delivery more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and more »

and providing thought leadership to address critical business challenges. This multifaceted position encompasses driving profitable sales growth, expanding OBSS Technology's influence, ensuring successful delivery, and influencing client strategies to foster high performance and continuous innovation in the dynamic Payments landscape. Your Role: Payments Expertise: Leverage your extensive background … standards in the Payments domain. Identify Opportunities: Identify gaps in the Payments business landscape and propose innovative solutions for potential new business opportunities. Solution Delivery: Support sales opportunities and solution delivery by leveraging OBSS Technology's comprehensive capabilities in Payments. Collaborative Leadership: Collaborate with the Customer Success Leadership … team to fortify client relationships and enhance the Payments offering. Service Delivery Strategy: Lead the strategic service delivery approach across one or more client portfolios in the Payments sector. Your Team: Our Financial Services Client Account Lead Group is an entrepreneurial team dedicated to delivering value more »

company, and we want top-notch people to join us in that mission. JOB OVERVIEW The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and … team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites. ROLES AND RESPONSIBILITIES Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs Manage issues reported by email, telephone and in-person, utilizing … IT peers and external suppliers on incidents, projects and tasks Lead communications to business on behalf of IT Dept. Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF more »

Job summary MEMS provide a comprehensive service to the Kings College Hospital NHS Foundation Trust to develop and support its Medical Device Management Policy. This includes managing medical equipment throughout the duration of its lifecycle, medical equipment training, medical engineering, and operating the Medical Equipment Library. We are a … be required to take part in the out of hours rota and weekend working.The post holder will play a key role in ensuring that service levels are met in an efficient and cost effective manner within their area of responsibility.Additionally there will be a requirement to use a comprehensive … new or replacement medical equipment Evaluate new medical equipment prior to clinical use. In a day to day role for the electronic medical equipment service Commission medical equipment for clinical use Advise on the adaptation of medical equipment Maintain medical equipment for clinical use Make informed use of the more »

strategic partner relationships within key accounts spanning various industries. This multifaceted position encompasses driving profitable sales growth, expanding OBSS Technology's influence, ensuring successful delivery, and influencing client strategies to foster high performance and continuous innovation across diverse industries. Your Role: Retail Sector Expertise: Utilize your extensive background in … standards in the retail domain. Identify Opportunities: Identify gaps in the retail business landscape and propose innovative solutions for potential new business opportunities. Solution Delivery: Support sales opportunities and solution delivery by leveraging OBSS Technology' s comprehensive capabilities in the retail sector. Collaborative Leadership: Collaborate with the Customer … Success Leadership team to fortify client relationships and enhance the retail sector offering. Service Delivery Strategy: Lead the strategic service delivery approach across one or more client portfolios in the retail sector. Your Team: Our Client Account Lead Group welcomes experienced individuals with leadership skills and more »

We are looking for a seasoned Service Desk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the Service Desk Operations Manager, you will be … responsible for leading a talented team of 8 IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request fulfilment, KPI management as well … as configuration and asset management. Key Responsibilities: Lead a team of 8 IT service engineers, encouraging an environment of growth through training and developmental opportunities. Act as the primary escalation point for both the service desk and internal stakeholders. Effectively manage high-priority incidents, ensuring efficient resolution and more »