1 to 25 of 56 Service Delivery Jobs in Scotland

and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure … and development. Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer … Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background in Payments within the investment operations space, with a solid understanding of industry practices and processes. Leadership Skills: Proven ability to lead and motivate teams more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You’ll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You’ll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support … and situational awareness on service request intake activities Route RFIs to the proper service delivery team with the appropriate level of urgency and communication channel in a professional and courteous manner with an emphasis on customer satisfaction; assess and escalate to the next level as needed Knowledge … and written) including experience briefing executive management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced more »

energy production, labour and parts costs, availability, fuel consumption, carbon savings and compliance emissions Leading on the automation of infrastructural processes managing assets including service operations, finance management, asset management, RHI management, customer management, compliance management, document control and CRM Supporting effective library management, including managing permissions and compliance … and experience: Relevant degree or equivalent qualification Full UK Driving Licence Ability to communicate strategic vision, self-motivate, take initiative and assume responsibility for delivery of complex projects Excellent communication and stakeholder management skills Full lifecycle development from UML, BPMN, prototypes, etc. into usable applications Experience of effectively leading … Data/BI team Experience of engaging with cross functional teams to deliver on time as per SLA’s/project timescales Hands on Service Delivery, Program Delivery and Operations experience Ability to manage multiple priorities in a deadline orientated environment A critical thinker, using logic and more »

balanced planet. Location: Aberdeen, UK Job Summary: The CAM Field Specialists is responsible for providing customers with safe, accurate and on-time product and service delivery. Essential Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our … or banking (desirable) Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days holiday plus more »

role +++ Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. Primary role requirements: * Responsible for maintaining and promoting highest level of service to … the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our …/or banking Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customer service oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days holiday plus more »

of digital tools to capture, share and use information to enhance project/contract delivery. As Project Information Manager, you will be responsible for service delivery of project or contract information management and tactical deployment of project-based technology. The ASTI Framework is a series of large substations more »

family-run local business and the premier dealer for Renault trucks in the UK's north east region. With a strong commitment to quality service, we specialize in providing maintenance and repair services for a wide range of vehicles, from cars to trucks and trailers. If you're passionate … about vehicles, committed to delivering top-notch service, and eager to contribute your skills to a respected local business, we want to hear from you - Join Our Renowned Family-Run Dealership! HGV Mechanic/LCV Mechanic - The Role We are currently seeking motivated individuals to join our dynamic team … routine inspections to identify potential problems and prevent future breakdowns. Performing regular maintenance tasks. Collaborating with the team to ensure seamless workflow and exceptional service delivery. Upholding the highest standards of workmanship and quality in all tasks. HGV Mechanic/LCV Mechanic - Qualifications and Skills: workshop: 3 years (preferred more »

systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and … software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to more »

your voice be heard. Whilst the working environment at Blackford Analysis is fast paced as we continue to grow our resources to meet our service delivery, our culture is inclusive and friendly, across all our functions and locations and we come together to celebrate success at social events. … other and new ideas are encouraged. Benefits: Contributory pension scheme matched up to 5% 34 days Annual Leave (inclusive of public holidays) Death In Service Life Assurance Plan 4x base salary Access to WeCare - 24/7 online GP, mental health support and virtual wellbeing assistance Access to an more »

alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed … the go-to guru overseeing all legal project resources, guaranteeing top-notch quality in every output. Plus, you'll collaborate with the Head of Delivery to keep refining their delivery frameworks and services for continuous improvement. We're on the lookout for standout candidates with a knack for more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross-skilling … web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member … of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path. This particular role supports our Social Care customers and software users. Delivered as software as a service (SaaS) solutions more »

Deliver pricing proposals which ensure margin performance is achieved Successfully manage the entire sales process to a close and facilitate seamless client onboarding and service delivery Maintain an accurate record of existing and prospective client activity by effectively updating the company CRM Liaise with relevant vendors to ensure more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation more »

a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our … materials both physically and electronically Participating in daily cycle counting, reporting any stock discrepancies to Stores Cell Leader Participate in all appropriate stocktaking Preparing delivery paperwork General administration and housekeeping duties Any other duties as required due to business needs QUALIFICATIONS, SKILLS & EXPERIENCE: General High School education (or equivalent more »

your voice be heard. Whilst the working environment at Blackford Analysis is fast paced as we continue to grow our resources to meet our service delivery, our culture is inclusive and friendly, across all our functions and locations and we come together to celebrate success at social events. … other and new ideas are encouraged. Benefits: Contributory pension scheme matched up to 5% 34 days Annual Leave (inclusive of public holidays) Death In Service Life Assurance Plan 4x base salary Access to WeCare - 24/7 online GP, mental health support and virtual wellbeing assistance Access to an more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »