Service Delivery Jobs in Scotland

Service Delivery
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 146 119 103
Rank change year-on-year -27 -16 +15
Permanent jobs citing Service Delivery 155 105 168
As % of all permanent jobs advertised in Scotland 2.31% 2.29% 2.83%
As % of the Processes & Methodologies category 2.50% 2.43% 3.12%
Number of salaries quoted 85 46 76
10th Percentile £37,500 £20,750 £26,250
25th Percentile £41,250 £21,156 £35,000
Median annual salary (50th Percentile) £49,990 £36,129 £45,000
Median % change year-on-year +38.37% -19.71% -5.26%
75th Percentile £64,294 £51,614 £54,625
90th Percentile £67,750 £55,000 £61,750
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Scotland

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,195 4,321 5,392
As % of all permanent jobs advertised in Scotland 92.21% 94.32% 90.97%
Number of salaries quoted 2,404 2,159 2,811
10th Percentile £28,750 £32,211 £31,000
25th Percentile £40,000 £42,000 £40,501
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +12.24%
75th Percentile £65,000 £72,500 £68,275
90th Percentile £80,000 £85,000 £82,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

Salary distribution for jobs citing Service Delivery in Scotland over the 6 months to 19 May 2024.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -90 68 £45,000 -11.33% 13
Edinburgh +58 53 £63,500 +111.67% 16
Dundee -2 10 £49,990 +5.00% 1
Highlands - 5 - -
Aberdeen - 4 £35,000 - 11
Stirling - 4 £63,709 - 1
Fife -3 3 £42,500 -52.78% 1
Midlothian -1 2 - - 8
Clackmannanshire - 2 £51,500 -
South Lanarkshire - 2 £105,000 -
Inverclyde -3 1 £45,000 -
West Lothian -18 1 - -
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.58%) Confluence
2 3 (1.94%) Microsoft Exchange
2 3 (1.94%) SharePoint
3 2 (1.29%) CMS
Applications
1 6 (3.87%) Microsoft Office
2 3 (1.94%) Microsoft Excel
2 3 (1.94%) Microsoft Project
3 2 (1.29%) AutoCAD
Business Applications
1 3 (1.94%) Primavera
2 2 (1.29%) Oracle ERP
2 2 (1.29%) SAP HCM
2 2 (1.29%) Workday HCM
Cloud Services
1 25 (16.13%) Microsoft 365
2 16 (10.32%) SaaS
3 12 (7.74%) Azure
4 6 (3.87%) AWS
5 4 (2.58%) GCP
6 3 (1.94%) Azure Cosmos DB
7 2 (1.29%) Dynamics 365
7 2 (1.29%) Power Platform
7 2 (1.29%) SuccessFactors
8 1 (0.65%) Serverless
Communications & Networking
1 7 (4.52%) Cisco Nexus
1 7 (4.52%) DNS
1 7 (4.52%) NAS
1 7 (4.52%) SAN
1 7 (4.52%) VoIP
Database & Business Intelligence
1 5 (3.23%) SQL Server
2 3 (1.94%) Azure SQL Database
2 3 (1.94%) Ingres
3 2 (1.29%) MySQL
3 2 (1.29%) Power BI
3 2 (1.29%) RDBMS
3 2 (1.29%) Relational Database
Development Applications
1 4 (2.58%) JIRA
General
1 68 (43.87%) Social Skills
2 36 (23.23%) Finance
3 26 (16.77%) Public Sector
4 16 (10.32%) Analytical Skills
5 14 (9.03%) Military
6 11 (7.10%) Marketing
7 10 (6.45%) Inclusion and Diversity
8 9 (5.81%) Telecoms
9 4 (2.58%) Local Government
9 4 (2.58%) Organisational Skills
9 4 (2.58%) Retail
10 3 (1.94%) Legal
11 2 (1.29%) Influencing Skills
11 2 (1.29%) Law
12 1 (0.65%) Banking
Job Titles
1 24 (15.48%) Analyst
1 24 (15.48%) IT Manager
2 19 (12.26%) Support Analyst
3 14 (9.03%) Threat Intelligence Analyst
4 13 (8.39%) Senior
5 12 (7.74%) Consultant
5 12 (7.74%) Lead
5 12 (7.74%) Project Manager
5 12 (7.74%) Service Manager
6 9 (5.81%) IT Services Manager
6 9 (5.81%) Service Delivery Manager
7 8 (5.16%) IT Support
8 7 (4.52%) Architect
8 7 (4.52%) IT Services Delivery Manager
9 6 (3.87%) Administrator
9 6 (3.87%) Delivery Manager
9 6 (3.87%) ITSM Architect
9 6 (3.87%) Service Architect
10 5 (3.23%) IT Analyst
10 5 (3.23%) Senior Manager
Libraries, Frameworks & Software Standards
1 4 (2.58%) Middleware
Miscellaneous
1 9 (5.81%) Product Ownership
2 7 (4.52%) Analytical Mindset
3 4 (2.58%) Management Information System
3 4 (2.58%) Public Cloud
4 3 (1.94%) Driving Licence
4 3 (1.94%) PMI
5 2 (1.29%) CCTV
5 2 (1.29%) Virtual Team
Operating Systems
1 36 (23.23%) Windows
2 23 (14.84%) Linux
3 19 (12.26%) Unix
4 15 (9.68%) Mac OS X
5 7 (4.52%) Windows Server
6 1 (0.65%) Apple iOS
Processes & Methodologies
1 46 (29.68%) ITIL
2 42 (27.10%) Actionable Insight
3 35 (22.58%) Stakeholder Management
4 33 (21.29%) Customer Service
5 27 (17.42%) Continuous Improvement
6 22 (14.19%) Service Management
7 21 (13.55%) Problem-Solving
8 20 (12.90%) Incident Management
8 20 (12.90%) Information Security
9 19 (12.26%) ITSM
9 19 (12.26%) Project Management
10 18 (11.61%) DevOps
11 17 (10.97%) Cybersecurity
12 16 (10.32%) Incident Response
13 15 (9.68%) Business Development
13 15 (9.68%) Security Operations
14 14 (9.03%) Enterprise Architecture
14 14 (9.03%) Open Source
14 14 (9.03%) Resource Management
14 14 (9.03%) Threat Intelligence
Programming Languages
1 5 (3.23%) SQL
1 5 (3.23%) T-SQL
2 3 (1.94%) Bash
2 3 (1.94%) PowerShell
2 3 (1.94%) Python
3 1 (0.65%) C
3 1 (0.65%) C#
3 1 (0.65%) C++
Qualifications
1 37 (23.87%) Degree
2 14 (9.03%) CISM
2 14 (9.03%) CISSP
2 14 (9.03%) GCIA
2 14 (9.03%) GCIH
2 14 (9.03%) GREM
3 13 (8.39%) Security Cleared
4 12 (7.74%) Cisco Certification
5 11 (7.10%) CCNP
6 9 (5.81%) PMP
7 8 (5.16%) SC Cleared
8 7 (4.52%) ITIL Foundation Certificate
9 6 (3.87%) HND
9 6 (3.87%) PMI Certification
10 5 (3.23%) ITIL Certification
11 4 (2.58%) CCDP
11 4 (2.58%) CCSP
12 2 (1.29%) DV Cleared
12 2 (1.29%) HNC
13 1 (0.65%) CCNA
Quality Assurance & Compliance
1 3 (1.94%) ISO/IEC 27001
1 3 (1.94%) SLA
2 2 (1.29%) Accessibility
2 2 (1.29%) COSHH
2 2 (1.29%) Data Quality
3 1 (0.65%) ISO 9001
3 1 (0.65%) QA
3 1 (0.65%) TickIT
System Software
1 11 (7.10%) VMware Infrastructure
2 10 (6.45%) Active Directory
Systems Management
1 7 (4.52%) ZABBIX
2 1 (0.65%) SCCM
Vendors
1 15 (9.68%) Microsoft
2 14 (9.03%) Dell
3 13 (8.39%) VMware
4 9 (5.81%) Meraki
5 8 (5.16%) Cisco
6 7 (4.52%) ForeScout
6 7 (4.52%) Mitel
7 6 (3.87%) Oracle
8 4 (2.58%) Salesforce
8 4 (2.58%) ServiceNow
9 2 (1.29%) SAP
9 2 (1.29%) Workday
10 1 (0.65%) Apple
10 1 (0.65%) Openreach