1 to 25 of 40 Permanent Service Delivery Manager Jobs in England

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery more »

Service Delivery Manager Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a Service Delivery Manager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. … The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for … somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing more »

DescriptionPurpose of the roleDelivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closureDraw on … Engage, transform and motivate existing teams and partners across the Group to deliver on this strategyEscalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiativesWork across Group and with third-party supplier partners … to ensure delivery to defined O&I strategiesIdentify evolving business needs, developing the supporting O&I strategy to drive innovation, concept assessments, risk analysis and ultimately business case development. Leveraging of any relevant OpCo business intelligence and insightsProactively lead the identification and execution of continual improvement opportunities. Use thorough more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview … The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … delivery of high-quality IT services to meet the needs of our organisation and stakeholders. There is an element of flexible working; in the office three days a week, with the rest of the time working from home. Role will involve travel between our UK offices and may involve … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your … role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management … and technology adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products more »

Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical Service Delivery Manager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and service delivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »

Job Description:As a Service Delivery Manager you will be supporting the delivery of a comprehensive portfolio of intelligent Cyber Security services and solutions to a client-base that spans a wide range of different industries. Working as part of a team, successful candidates will share … our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.This is an excellent opportunity to join one of the UK’s leading aerospace companies. To support you in this role, we offer our award-winning flexible benefits … plan, having wonthe Best Flexible Working Policy Award, Best Flexible Benefits Strategy and Best Flexible Benefits Plan in 2023.What you’ll do as a Service Delivery Manager:The successful candidate will co-ordinate the activities required to deliver Cyber Security Services to customers as part of Leonardo more »

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of … Integrated Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in more »

Join Greensleeves Care as a permanent IT Service Delivery Manager Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT Service Delivery Manager, this is a permanent post. Responsible to : Head of IT Direct line … line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents. Principle Responsibilities: Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing … end user experience. Test and deploy system updates/patches to the end-user environment. Manage and ensure the adherence of SLAs within IT Service delivery. Support the Head of IT with maintaining the security of the Trust’s network. Maintain documentation of systems, maps, procedures, user, and technical more »

Oracle solution and drive product expansion opportunities via high value relationship with the client. As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers … forward. Support development of content, tools, processes and activities performed by the SDM organization As the SaaS customer’s central point of contact, the Service Delivery Manager orchestrates services across commercial management, adoption and transformation to ensure that the customer is set up for success. You thrive more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video … Production service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus … quantifiable leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates more »

are on a journey. A journey defined by a destination; to deliver on our purpose.Let us tell a bit about the opportunityAs an Automation Service Delivery Manager, you will play a key role in our transformation, supporting our automated processes and ensuring we continue to deliver value … automated processes Overall responsibility for live automation SLAs, including mitigating unexpected volume spikes to ensure customer impacts are minimized The ownership and creation of service design for new automations , ensuring all business interactions and workflows are captured and working effectivelyResponsibility for Business Continuity, Disaster Recovery, Business Resilience and Risk … application testing, patching and other applicable installations and upgrades, to include infosec and vulnerability managementIncident management for all RPA/Automation incidents (Received via Service Desk team), including ensuring the redevelopment work for incidents is done in a timely and effective manner, with minimal impact on BAU operations, including more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and Service Delivery Manager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration, Manufacture, In Service, and Disposal (CADMID) cycle, you're in the right place. What We Expect from You We're looking for top talent to join us. more »

You’ll play a key role in the development of the IT Service Desk team through upskilling technicians, embracing technology advancement, and building strong working relationships with key stakeholders throughout the firm. You will impact positive change and ensure an enhanced IT service is provided to the business.Managing … a team of six service-desk technicians, you will provide support and training to ensure continuous development opportunities are provided. You will have a proactive approach with the ability to engage and motivate the team.Collaborating with the IT Leadership Team you will improve the service delivered through effective … use of management information. You will conduct analysis and measure trends to identify efficiencies and opportunities for process improvement to ensure a seamless IT service is provided to the firm.Joining a reputable law firm where you will be supported to develop your career, enhancing both your technical and leadership more »

mitigating downtime, diagnosing and troubleshooting issues and providing second/third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience … Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position more »