Service Delivery Manager Jobs in England

Service Delivery Manager
UK > England

The median Service Delivery Manager salary in England is £55,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 497 747 826
Rank change year-on-year +250 +79 -154
Permanent jobs requiring a Service Delivery Manager 368 173 325
As % of all permanent jobs advertised in England 0.43% 0.19% 0.24%
As % of the Job Titles category 0.45% 0.21% 0.25%
Number of salaries quoted 210 141 295
10th Percentile £36,800 £42,360 £41,250
25th Percentile £42,750 £51,250 £48,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +14.29%
75th Percentile £72,500 £72,500 £70,000
90th Percentile £77,625 £92,500 £78,250
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +14.29%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,017 81,732 129,546
% of permanent jobs with a recognized job title 94.50% 91.52% 96.08%
Number of salaries quoted 60,430 51,948 75,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Delivery Manager
Job Vacancy Trend in England

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery Manager in England

Service Delivery Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery Manager in England.

Salary trend for Service Delivery Manager in England

Service Delivery Manager
Salary Histogram in England

Salary distribution for jobs citing Service Delivery Manager in England over the 6 months to 14 May 2024.

Salary histogram for Service Delivery Manager in England

Service Delivery Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +210 153 £68,338 -6.71% 12
South East +54 67 £46,250 -19.57% 6
North of England +56 50 £50,000 - 4
Midlands +21 39 £53,500 -10.83% 4
South West -13 35 £67,500 +12.50% 5
West Midlands +15 30 £62,500 +4.17% 3
North West +18 26 £48,750 -17.02% 2
Yorkshire +96 24 £60,000 +20.00% 2
East of England +14 15 £42,500 +17.24% 2
East Midlands -10 9 £35,000 -24.32% 1
Service Delivery Manager
UK

Service Delivery Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 14 May 2024, Service Delivery Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Delivery Manager in the job title.

1 368 (100.00%) Service Delivery
2 176 (47.83%) Social Skills
3 147 (39.95%) Finance
4 146 (39.67%) SLA
5 135 (36.68%) Microsoft
6 123 (33.42%) ITIL
7 118 (32.07%) Mentoring
8 115 (31.25%) Contract Negotiation
9 113 (30.71%) ServiceNow
10 110 (29.89%) Law
11 105 (28.53%) Performance Management
12 102 (27.72%) Inclusion and Diversity
13 101 (27.45%) SaaS
14 96 (26.09%) Service Management
15 95 (25.82%) Dell
16 67 (18.21%) ITSM
17 47 (12.77%) Customer Service
18 41 (11.14%) Incident Management
18 41 (11.14%) Project Management
19 39 (10.60%) Stakeholder Management
19 39 (10.60%) Degree
20 36 (9.78%) Line Management
21 31 (8.42%) Microsoft 365
21 31 (8.42%) Problem-Solving
21 31 (8.42%) ERP
22 30 (8.15%) ITIL Certification
22 30 (8.15%) CRM
23 29 (7.88%) Service Delivery Management
23 29 (7.88%) Public Sector
24 28 (7.61%) Continuous Improvement

Service Delivery Manager Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (0.54%) Confluence
1 2 (0.54%) Microsoft Exchange
2 1 (0.27%) SharePoint
Applications
1 23 (6.25%) Microsoft Office
2 19 (5.16%) Microsoft Excel
3 8 (2.17%) Microsoft PowerPoint
Business Applications
1 7 (1.90%) Dynamics CRM
2 5 (1.36%) SAP ERP
3 1 (0.27%) Oracle ERP
3 1 (0.27%) SAP HR
Cloud Services
1 101 (27.45%) SaaS
2 31 (8.42%) Microsoft 365
3 11 (2.99%) Azure
4 6 (1.63%) Power Platform
5 2 (0.54%) Google Docs
6 1 (0.27%) Entra ID
6 1 (0.27%) Google Workspace
6 1 (0.27%) PaaS
Communications & Networking
1 9 (2.45%) Wi-Fi
2 2 (0.54%) Firewall
2 2 (0.54%) Internet
2 2 (0.54%) NAS
2 2 (0.54%) VSAT
3 1 (0.27%) DHCP
3 1 (0.27%) DNS
3 1 (0.27%) LAN
3 1 (0.27%) WAN
Database & Business Intelligence
1 12 (3.26%) SQL Server
2 6 (1.63%) Power BI
2 6 (1.63%) SAP HANA
Development Applications
1 3 (0.82%) JIRA
2 2 (0.54%) Bitbucket
2 2 (0.54%) GitLab
General
1 176 (47.83%) Social Skills
2 147 (39.95%) Finance
3 110 (29.89%) Law
4 102 (27.72%) Inclusion and Diversity
5 29 (7.88%) Public Sector
6 23 (6.25%) Analytical Skills
7 17 (4.62%) Influencing Skills
7 17 (4.62%) Retail
7 17 (4.62%) Telecoms
8 15 (4.08%) Spanish Language
9 10 (2.72%) Legal
10 8 (2.17%) Documentation Skills
10 8 (2.17%) French Language
11 6 (1.63%) Manufacturing
11 6 (1.63%) Pharmaceutical
12 4 (1.09%) Presentation Skills
13 3 (0.82%) Banking
14 2 (0.54%) Advertising
15 1 (0.27%) Billing
15 1 (0.27%) Marketing
Libraries, Frameworks & Software Standards
1 16 (4.35%) EDI
2 3 (0.82%) CSS
3 2 (0.54%) .NET
3 2 (0.54%) RESTful
Miscellaneous
1 16 (4.35%) Driving Licence
2 15 (4.08%) Onboarding
3 14 (3.80%) Self-Motivation
4 6 (1.63%) Management Information System
5 5 (1.36%) Product Ownership
5 5 (1.36%) Team-Oriented Environment
6 4 (1.09%) Cyber Threat
7 3 (0.82%) Cyber Kill Chain
7 3 (0.82%) Greenfield Project
8 2 (0.54%) Security Operations Centre
9 1 (0.27%) Data Centre
9 1 (0.27%) IoT
9 1 (0.27%) Legacy Systems
9 1 (0.27%) Mobile App
9 1 (0.27%) Operational Technology
9 1 (0.27%) PMI
Operating Systems
1 18 (4.89%) Windows
2 2 (0.54%) Windows Server
Processes & Methodologies
1 368 (100.00%) Service Delivery
2 123 (33.42%) ITIL
3 118 (32.07%) Mentoring
4 115 (31.25%) Contract Negotiation
5 105 (28.53%) Performance Management
6 96 (26.09%) Service Management
7 67 (18.21%) ITSM
8 47 (12.77%) Customer Service
9 41 (11.14%) Incident Management
9 41 (11.14%) Project Management
10 39 (10.60%) Stakeholder Management
11 36 (9.78%) Line Management
12 31 (8.42%) ERP
12 31 (8.42%) Problem-Solving
13 30 (8.15%) CRM
14 29 (7.88%) Service Delivery Management
15 28 (7.61%) Continuous Improvement
16 27 (7.34%) Incident Response
17 23 (6.25%) Computer Science
17 23 (6.25%) People Management
Programming Languages
1 10 (2.72%) C#
2 8 (2.17%) Java
2 8 (2.17%) Python
3 2 (0.54%) JavaScript
3 2 (0.54%) SQL
Qualifications
1 39 (10.60%) Degree
2 30 (8.15%) ITIL Certification
3 18 (4.89%) Security Cleared
4 15 (4.08%) Computer Science Degree
5 4 (1.09%) SC Cleared
6 1 (0.27%) CCNA
6 1 (0.27%) Cisco Certification
6 1 (0.27%) DBS Check
6 1 (0.27%) ITIL Foundation Certificate
6 1 (0.27%) JNCIA
6 1 (0.27%) PMI Certification
Quality Assurance & Compliance
1 146 (39.67%) SLA
2 15 (4.08%) Accessibility
3 7 (1.90%) GDPR
4 3 (0.82%) QA
5 2 (0.54%) COBIT
5 2 (0.54%) Cyber Essentials
5 2 (0.54%) NIST
6 1 (0.27%) ISO 9001
6 1 (0.27%) ISO/IEC 27001
System Software
1 5 (1.36%) Active Directory
2 3 (0.82%) Virtual Servers
3 2 (0.54%) Hyper-V
4 1 (0.27%) Virtual Machines
4 1 (0.27%) VMware Infrastructure
Systems Management
1 1 (0.27%) Jamf Pro
1 1 (0.27%) Microsoft Intune
Vendors
1 135 (36.68%) Microsoft
2 113 (30.71%) ServiceNow
3 95 (25.82%) Dell
4 15 (4.08%) Salesforce
4 15 (4.08%) SAP
5 8 (2.17%) Apple
6 7 (1.90%) Google
6 7 (1.90%) Oracle
7 4 (1.09%) Computacenter
7 4 (1.09%) ConnectWise
8 3 (0.82%) Genesys
9 2 (0.54%) iManage
9 2 (0.54%) VMware
10 1 (0.27%) Cadence