London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT ServiceDeliveryManager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced ServiceDeliveryManager to lead the servicedelivery and … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the ServiceDeliveryManager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of … Integrated Workplace Management Service. As the ServiceDeliveryManager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in more »
IT ServiceDeliveryManager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: ServiceDeliveryManager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to servicedelivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced ServiceDelivery experience, relationship management and 3rd more »
A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate ServiceDeliverymanager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is … about bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services deliverymanager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »
M Group Services Limited T/A Morrison Telecom Services
About The Role More exciting opportunities has arisen at Morrison Telecom Services, and we are now looking for a Team Manager with Copper installation experience based in London. MGroup Services Telecom Division operates in the fixed line telecommunications market offering a full life cycle of survey, design, build and … UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Servicedelivery is maintained. They … will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department also provide day-to-day support to Project Managers, Site Agents including Development and Training where necessary. You will be expected to perform technical tasks, such as troubleshooting more »
Employment Type: Permanent
Salary: 25 Days Holiday, Pension Scheme, Life Assurance, Staff Benefits
ServiceDeliveryManager London £40,000 - £50,000 Basic Salary + 20% Bonus Excellent Company Benefits Your new company: You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in todays leading … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a ServiceDeliveryManager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable … our clients to maximise their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** - This is not a Project Manager opportunity, nor is it an IT ServiceDeliveryManager vacancy - We are hiring for a "Recruitment ServiceDeliveryManager". We more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDeliveryManager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … delivery of high-quality IT services to meet the needs of our organisation and stakeholders. There is an element of flexible working; in the office three days a week, with the rest of the time working from home. Role will involve travel between our UK offices and may involve … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT more »
Role: ServiceDeliveryManager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service … mutually agreed. day-to-day operation, scheduling and task assignment for team members. team leadership and direction. monitor and manage issues and impediments to service delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. … change management within the scope of service worker workload leveling and assignments. staffing changes. Ensure staff are onboarded/offboarded following Customer guidelines. feedback and drive performance improvement initiatives. with Customer leadership to align on strategic direction for the program. Staffing a holistic view of the entire staff, ensuring more »
Position: ServiceDeliveryManager Salary: Up to £65,000 Location: Remote + travel to customer sites as needed About the Role: As a ServiceDeliveryManager, you'll lead a portfolio of managed services accounts to maximize service quality and customer satisfaction. Your … primary responsibilities will include: Successfully managing teams of Service Engineers to deliver services against SLAs, ensuring adherence to contract terms and achieving target margins Engaging extensively with customers to understand their needs and ensure satisfaction is consistently met or exceeded Overseeing servicedelivery processes to ensure efficiency … and effectiveness Collaborating closely with internal teams to drive continuous improvement initiatives Principal Responsibilities and Tasks: Lead teams of Service Engineers to deliver services within SLAs, contract terms, and target margins Foster a culture of excellence and accountability within the servicedelivery teams Establish and maintain strong more »
Islington, London, United Kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
ServiceDeliveryManager (SC Cleared) Duration: Minimum 6 months Rate: £450.00 per day inside IR35 Location: Central London (On-site) Job Description: We are seeking a highly experienced ServiceDeliveryManager who holds current SC Clearance to join our team for a minimum … month contract assignment. As a ServiceDeliveryManager, you will be responsible for managing a small servicedelivery team to ensure the seamless provision of services to our esteemed government end client. Key Responsibilities: Oversee the delivery of services to meet the client's … requirements and expectations. Manage a small servicedelivery team, providing guidance, support, and direction. Develop and maintain strong relationships with the government end client and other stakeholders. Ensure compliance with contractual agreements and service level agreements (SLAs). Monitor service performance, identify areas for improvement, and more »