IT ServiceDeskAnalyst - VIP Hyde Park, London Full time in office £45,000-£55,000 per annum + Bonus JNC Recruitment is currently working with an established and growing financial services company that is actively recruiting for a ServiceDeskAnalyst to join … customer service. The successful candidate will have the following responsibilities: Providing a key point of contact and escalation for user incidents as well as service requests Working as First and Second line while assisting Third-Line Analysts to ensure that tickets are resolved in a timely fashion Providing phone … and deskside VIP support, including to the C-suite and the business owner Triaging and resolving incidents and service requests, troubleshooting and collaborating with other IT teams in order to resolve issues and manage user expectations Ensure colleagues are aware of best practice and utilisation of technology, applications and more »
Exeter, England, United Kingdom Hybrid / WFH Options
CA Tech Talent
Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, small technology company are looking for a ServiceDeskAnalyst to join their team based in Exeter. As a ServiceDeskAnalyst , you will be required to conduct site … to Friday covering 8 am- 6 pm (Rota). You must have a full UK driving licence and your own vehicle with business insurance. ServiceDeskAnalyst Responsibilities: Being the first point of contact for customers contacting the ServiceDesk, taking ownership of the enquiry … resolving, and progressing proactive alerts, both in person and remotely Providing support to the internal training team Providing customers with a one-stop support serviceServiceDeskAnalyst Requirements: Proven experience in providing excellent IT support Experience working within a Service Level Agreement (SLA) environments more »
Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »
Job Title: ServiceDeskAnalyst Location: Swindon (onsite role 4/4/4) Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please … contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of … a ServiceDeskAnalyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be more »
ServiceDeskAnalyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a ServiceDeskAnalyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements … Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a ServiceDeskAnalyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or more »
Weston-Super-Mare, Somerset, South West, United Kingdom
Matchtech
We are looking for a candidate to join the ServiceDesk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this … ownership of faults and provide timely updates to both internal and external customers, ensuring faults are given the correct level of priority and meeting service level agreements. Monitoring systems and raising tickets proactively, as well as creating reports. The role is shift-based, covering 8am until 6pm Mon to more »
organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT ServiceDesk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop … support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have … some previous IT support experience (IT Coordinator, Helpdesk Analyst, ServiceDeskAnalyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills more »