Service Desk Analyst Jobs in the South West

Service Desk Analyst
England > South West

The median Service Desk Analyst salary in the South West is £27,500 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 228 241 238
Rank change year-on-year +13 -3 +10
Permanent jobs requiring a Service Desk Analyst 59 38 79
As % of all permanent jobs advertised in the South West 0.64% 0.55% 0.99%
As % of the Job Titles category 0.67% 0.62% 1.03%
Number of salaries quoted 53 18 55
10th Percentile £22,750 £22,175 £21,600
25th Percentile £24,375 £25,500 £21,750
Median annual salary (50th Percentile) £27,500 £26,625 £25,000
Median % change year-on-year +3.29% +6.50% +4.17%
75th Percentile £30,250 £29,938 £27,250
90th Percentile £38,500 £31,825 £30,600
England median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,862 6,155 7,688
% of permanent jobs with a recognized job title 96.11% 89.15% 96.44%
Number of salaries quoted 6,471 3,849 5,118
10th Percentile £28,000 £29,200 £29,500
25th Percentile £36,365 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £80,000 £77,500
England median annual salary £53,635 £60,567 £60,000
% change year-on-year -11.45% +0.95% +9.09%

Service Desk Analyst
Job Vacancy Trend in the South West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Trend in the South West

3-month moving average salary quoted in jobs citing Service Desk Analyst in the South West.

Salary trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Histogram in the South West

Salary distribution for jobs citing Service Desk Analyst in the South West over the 6 months to 30 April 2024.

Salary histogram for Service Desk Analyst in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +21 23 £27,838 +1.23%
Somerset +10 10 £26,000 +4.00% 2
Wiltshire -3 9 £25,000 - 3
Devon -5 7 £30,000 +15.38% 2
Gloucestershire -16 7 £24,750 -18.85%
Dorset - 3 £27,500 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 30 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Service Desk Analyst in the job title.

1 36 (61.02%) ITIL
2 31 (52.54%) Social Skills
3 29 (49.15%) Active Directory
4 26 (44.07%) Windows
5 22 (37.29%) Microsoft 365
5 22 (37.29%) Customer Service
6 20 (33.90%) Microsoft
7 16 (27.12%) Azure
8 13 (22.03%) LAN
9 12 (20.34%) VPN
10 10 (16.95%) Service Management
10 10 (16.95%) Windows Server
11 9 (15.25%) Service Delivery
11 9 (15.25%) Citrix
11 9 (15.25%) ServiceNow
12 8 (13.56%) Document Management
12 8 (13.56%) Incident Management
12 8 (13.56%) ITSM
12 8 (13.56%) Wireless
12 8 (13.56%) Entra ID
13 7 (11.86%) Ticket Management
13 7 (11.86%) Problem-Solving
13 7 (11.86%) Law
13 7 (11.86%) A+ Certification
13 7 (11.86%) TCP/IP
13 7 (11.86%) SLA
14 6 (10.17%) Problem Management
14 6 (10.17%) Microsoft Intune
14 6 (10.17%) DNS
14 6 (10.17%) Change Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.08%) SharePoint
2 2 (3.39%) Microsoft Exchange
Applications
1 2 (3.39%) Microsoft Office
Cloud Services
1 22 (37.29%) Microsoft 365
2 16 (27.12%) Azure
3 8 (13.56%) Entra ID
4 3 (5.08%) OneDrive
5 1 (1.69%) Mimecast
5 1 (1.69%) PaaS
5 1 (1.69%) Power Platform
5 1 (1.69%) SaaS
Communications & Networking
1 13 (22.03%) LAN
2 12 (20.34%) VPN
3 8 (13.56%) Wireless
4 7 (11.86%) TCP/IP
5 6 (10.17%) DNS
6 2 (3.39%) Remote Desktop
7 1 (1.69%) IP Telephony
7 1 (1.69%) WAN
Database & Business Intelligence
1 1 (1.69%) Power BI
General
1 31 (52.54%) Social Skills
2 7 (11.86%) Law
3 6 (10.17%) Telecoms
4 4 (6.78%) Advertising
5 3 (5.08%) Finance
5 3 (5.08%) Inclusion and Diversity
6 2 (3.39%) Legal
7 1 (1.69%) Analytical Skills
7 1 (1.69%) Aviation
7 1 (1.69%) Retail
Miscellaneous
1 3 (5.08%) Data Centre
2 2 (3.39%) Driving Licence
3 1 (1.69%) Analytical Mindset
3 1 (1.69%) NHS
3 1 (1.69%) Self-Motivation
Operating Systems
1 26 (44.07%) Windows
2 10 (16.95%) Windows Server
3 3 (5.08%) Android
4 2 (3.39%) Apple iOS
4 2 (3.39%) Windows 10
4 2 (3.39%) Windows Server 2012
5 1 (1.69%) Windows 7
Processes & Methodologies
1 36 (61.02%) ITIL
2 22 (37.29%) Customer Service
3 10 (16.95%) Service Management
4 9 (15.25%) Service Delivery
5 8 (13.56%) Document Management
5 8 (13.56%) Incident Management
5 8 (13.56%) ITSM
6 7 (11.86%) Problem-Solving
6 7 (11.86%) Ticket Management
7 6 (10.17%) Change Management
7 6 (10.17%) Infrastructure Engineering
7 6 (10.17%) Mobile Device Management
7 6 (10.17%) Practice Management
7 6 (10.17%) Problem Management
8 4 (6.78%) Customer-Centricity
9 3 (5.08%) Decarbonisation
9 3 (5.08%) Ergonomics
9 3 (5.08%) Physics
9 3 (5.08%) Quality Management
9 3 (5.08%) Thought Leadership
Programming Languages
1 2 (3.39%) PowerShell
2 1 (1.69%) SQL
Qualifications
1 7 (11.86%) A+ Certification
2 3 (5.08%) ITIL Certification
3 2 (3.39%) DBS Check
3 2 (3.39%) MCITP
3 2 (3.39%) MCP
3 2 (3.39%) Microsoft Certification
Quality Assurance & Compliance
1 7 (11.86%) SLA
2 3 (5.08%) ISO 14001
2 3 (5.08%) ISO 9001
3 2 (3.39%) ISO/IEC 27001
System Software
1 29 (49.15%) Active Directory
2 2 (3.39%) XenApp
2 2 (3.39%) XenDesktop
Systems Management
1 6 (10.17%) Microsoft Intune
2 2 (3.39%) SCCM
Vendors
1 20 (33.90%) Microsoft
2 9 (15.25%) Citrix
2 9 (15.25%) ServiceNow
3 6 (10.17%) Aderant
3 6 (10.17%) iManage
4 4 (6.78%) Apple
5 3 (5.08%) Sun