7 Service Desk Manager Jobs with Remote Work Options

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an … established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL … Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role … will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities … Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk more »

Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character You more »

Service Desk Manager - 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals - currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands … teams Strong technical skills - this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »