Service Desk Manager
UK

The median Service Desk Manager salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 750 847 1048
Rank change year-on-year +97 +201 -256
Permanent jobs requiring a Service Desk Manager 127 131 177
As % of all permanent jobs advertised in the UK 0.13% 0.13% 0.11%
As % of the Job Titles category 0.14% 0.14% 0.12%
Number of salaries quoted 101 121 156
10th Percentile £32,500 £37,750 £36,250
25th Percentile £41,250 £41,750 £41,250
Median annual salary (50th Percentile) £50,000 £49,000 £50,000
Median % change year-on-year +2.04% -2.00% +17.65%
75th Percentile £62,500 £60,000 £57,500
90th Percentile £77,500 £72,500 £65,125
UK excluding London median annual salary £47,500 £46,581 £45,000
% change year-on-year +1.97% +3.51% +11.11%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,240 95,005 150,022
% of permanent jobs with a recognized job title 94.62% 91.52% 96.08%
Number of salaries quoted 66,901 59,761 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,750 £50,000
% change year-on-year -5.21% +5.50% +5.26%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

Salary distribution for jobs citing Service Desk Manager over the 6 months to 2 May 2024.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +78 119 £50,125 +2.30% 20
UK excluding London +1 89 £47,500 +1.97% 14
London +118 37 £65,000 +18.18% 7
North of England +46 32 £47,750 +3.24% 5
Work from Home +66 27 £60,000 +26.32% 7
South West -10 25 £45,000 +2.27% 1
Yorkshire +108 24 £48,000 +23.03% 1
South East +13 11 £60,000 +24.25% 2
North West -9 8 £46,066 -3.02% 4
Midlands +12 7 £31,500 -25.92% 2
East of England -2 7 £51,250 +1.99% 4
Scotland -51 6 £35,000 -6.67%
East Midlands -14 4 £31,500 -25.92%
Wales - 1 £50,000 - 2
West Midlands - 1 £56,000 - 2

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Manager in the job title.

1 74 (58.27%) ITIL
2 60 (47.24%) Social Skills
3 47 (37.01%) Customer Service
4 40 (31.50%) Microsoft 365
5 39 (30.71%) Service Management
6 37 (29.13%) ITSM
7 36 (28.35%) Microsoft
8 29 (22.83%) Azure
9 28 (22.05%) Finance
10 27 (21.26%) Service Delivery
11 26 (20.47%) Problem-Solving
12 25 (19.69%) Stakeholder Management
13 23 (18.11%) SLA
14 20 (15.75%) Incident Management
15 19 (14.96%) Windows
15 19 (14.96%) Continuous Improvement
16 16 (12.60%) Mentoring
16 16 (12.60%) Coaching
17 14 (11.02%) Service Desk Management
17 14 (11.02%) Degree
18 13 (10.24%) Problem Management
18 13 (10.24%) Performance Management
18 13 (10.24%) Active Directory
18 13 (10.24%) ITIL Certification
18 13 (10.24%) ServiceNow
18 13 (10.24%) Process Improvement
18 13 (10.24%) Line Management
19 12 (9.45%) Cybersecurity
19 12 (9.45%) Performance Metrics
19 12 (9.45%) Change Management

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.15%) SharePoint
2 3 (2.36%) Microsoft Exchange
Applications
1 5 (3.94%) Microsoft Excel
1 5 (3.94%) Microsoft Office
2 3 (2.36%) Microsoft PowerPoint
Business Applications
1 2 (1.57%) iTrent
Cloud Services
1 40 (31.50%) Microsoft 365
2 29 (22.83%) Azure
3 7 (5.51%) Entra ID
4 5 (3.94%) AWS
5 4 (3.15%) Mimecast
6 3 (2.36%) Amazon EC2
6 3 (2.36%) Amazon S3
6 3 (2.36%) AWS Lambda
6 3 (2.36%) MailChimp
6 3 (2.36%) Route 53
6 3 (2.36%) SaaS
6 3 (2.36%) Serverless
6 3 (2.36%) Zapier
7 2 (1.57%) WhatsApp
8 1 (0.79%) Google Workspace
8 1 (0.79%) OneDrive
Communications & Networking
1 7 (5.51%) Remote Desktop
2 3 (2.36%) DHCP
2 3 (2.36%) DNS
2 3 (2.36%) Firewall
2 3 (2.36%) LAN
2 3 (2.36%) WAN
2 3 (2.36%) Wi-Fi
2 3 (2.36%) Wireless
3 1 (0.79%) Cisco IOS
3 1 (0.79%) VPN
Database & Business Intelligence
1 3 (2.36%) Amazon RDS
Development Applications
1 1 (0.79%) JIRA
General
1 60 (47.24%) Social Skills
2 28 (22.05%) Finance
3 12 (9.45%) Banking
4 11 (8.66%) Analytical Skills
5 8 (6.30%) Billing
5 8 (6.30%) Front Office
6 6 (4.72%) Manufacturing
7 5 (3.94%) Organisational Skills
8 4 (3.15%) Law
8 4 (3.15%) Public Sector
8 4 (3.15%) Telecoms
9 3 (2.36%) Influencing Skills
9 3 (2.36%) Local Government
9 3 (2.36%) Marketing
9 3 (2.36%) Retail
10 1 (0.79%) Aerospace
10 1 (0.79%) Games
10 1 (0.79%) Inclusion and Diversity
10 1 (0.79%) Legal
10 1 (0.79%) Pharmaceutical
Miscellaneous
1 6 (4.72%) Onboarding
2 4 (3.15%) Self-Motivation
3 3 (2.36%) Mobile Computing
4 2 (1.57%) Blackberry
4 2 (1.57%) BYOD
4 2 (1.57%) Management Information System
4 2 (1.57%) PMI
5 1 (0.79%) CMDB
5 1 (0.79%) Data Centre
5 1 (0.79%) Driving Licence
5 1 (0.79%) iPhone
5 1 (0.79%) Private Cloud
5 1 (0.79%) Product Ownership
5 1 (0.79%) Team-Oriented Environment
5 1 (0.79%) Video Conferencing
5 1 (0.79%) Virtual Team
Operating Systems
1 19 (14.96%) Windows
2 7 (5.51%) Windows 10
3 5 (3.94%) Windows Server
4 4 (3.15%) Linux
4 4 (3.15%) Mac OS
5 1 (0.79%) Apple iOS
5 1 (0.79%) Windows Server 2016
Processes & Methodologies
1 74 (58.27%) ITIL
2 47 (37.01%) Customer Service
3 39 (30.71%) Service Management
4 37 (29.13%) ITSM
5 27 (21.26%) Service Delivery
6 26 (20.47%) Problem-Solving
7 25 (19.69%) Stakeholder Management
8 20 (15.75%) Incident Management
9 19 (14.96%) Continuous Improvement
10 16 (12.60%) Coaching
10 16 (12.60%) Mentoring
11 14 (11.02%) Service Desk Management
12 13 (10.24%) Line Management
12 13 (10.24%) Performance Management
12 13 (10.24%) Problem Management
12 13 (10.24%) Process Improvement
13 12 (9.45%) Change Management
13 12 (9.45%) Cybersecurity
13 12 (9.45%) Performance Metrics
14 11 (8.66%) IT Asset Management
Qualifications
1 14 (11.02%) Degree
2 13 (10.24%) ITIL Certification
3 5 (3.94%) A+ Certification
3 5 (3.94%) Microsoft Certification
4 4 (3.15%) Computer Science Degree
4 4 (3.15%) MCP
4 4 (3.15%) PRINCE2 Certification
4 4 (3.15%) Security Cleared
5 2 (1.57%) PMI Certification
5 2 (1.57%) PMP
6 1 (0.79%) BPSS Clearance
6 1 (0.79%) CCNA
6 1 (0.79%) Cisco Certification
6 1 (0.79%) ITIL Foundation Certificate
6 1 (0.79%) MCITP
Quality Assurance & Compliance
1 23 (18.11%) SLA
2 7 (5.51%) ISO/IEC 27001
3 5 (3.94%) Cyber Essentials
4 2 (1.57%) Cyber Essentials PLUS
4 2 (1.57%) GDPR
5 1 (0.79%) SOC 2
System Software
1 13 (10.24%) Active Directory
2 5 (3.94%) VMware Infrastructure
3 2 (1.57%) VMware Workstation
Systems Management
1 6 (4.72%) Microsoft Intune
2 4 (3.15%) Autotask
3 2 (1.57%) SCCM
4 1 (0.79%) Ansible
4 1 (0.79%) Jamf Pro
4 1 (0.79%) Terraform
4 1 (0.79%) WMI
Vendors
1 36 (28.35%) Microsoft
2 13 (10.24%) ServiceNow
3 8 (6.30%) VMware
4 4 (3.15%) Qualys
4 4 (3.15%) Sophos
5 3 (2.36%) Apple
5 3 (2.36%) Cisco
5 3 (2.36%) Facebook
5 3 (2.36%) HubSpot
6 2 (1.57%) Genesys
6 2 (1.57%) Meraki
7 1 (0.79%) Citrix
7 1 (0.79%) Google
7 1 (0.79%) Progress
7 1 (0.79%) SolarWinds