Service Management Jobs in Birmingham

17 Service Management Jobs in Birmingham

ITIL Service Management Analyst

Birmingham, West Midlands, United Kingdom
Morgan Hunt UK Limited
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »
Employment Type: Permanent
Salary: £40,000
Posted:

Field Service Engineer

Birmingham, West Midlands, United Kingdom
Apogee Corporation**
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
Employment Type: Permanent
Posted:

Production Print Engineer

Birmingham, West Midlands, United Kingdom
Apogee Corporation**
To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. … Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with colleagues … process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction more »
Employment Type: Permanent
Posted:

Generator Engineer

Birmingham, West Midlands, United Kingdom
Bennett and Game Recruitment LTD
maintenance and installation of diesel generators and UPS across the UK. Due to a desire to expand, they are looking to add to their service team in the Midlands area. The successful candidate will have experience servicing small or large diesel generators. You must also be happy to travel … Engineer Position Overview Servicing small and large diesel generators at client sites mainly in the Midlands Assisting with generator installation projects Work with the service management team to schedule in own work Representing the company in a professional manner Liaising with clients to resolve issues Schedule in routine more »
Employment Type: Permanent
Salary: £40,000
Posted:

Service Transition Manager

Birmingham, England, United Kingdom
Click Recruitment
We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the following:- Likely … to be either professionally qualified/relevant degree and have significant experience in transition management or have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped transition into operational service with a focus on handing over to operational support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes more »
Posted:

Senior Azure Administrator

Birmingham, England, United Kingdom
Version 1
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »
Posted:

IT Incident, Problem & Request Manager (ServiceNow)

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Jumar Solutions Ltd
expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial … to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement industry standard ITIL procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request … or HALO is essential IT professional experience handling major incidents Experience in running a War Room during a crisis or major incident Strong customer service orientation, excellent communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

IT Change & Configuration Manager (ITSM, ServiceNow)

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Jumar Solutions Ltd
expanding IT services division as they expand their portfolio of services. Role purpose: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to … the success of the role To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CIs, and effect system changes smoothly Experience required: Significant and recent experience in a IT Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM … HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

L2 Desktop Support Engineer - Birmingham, UK (Adhoc/ On Demand Support)

Birmingham, England, United Kingdom
Allied Worldwide
providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »
Posted:

Digital Graduate Consultant

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Intellect UK Group Limited
the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Service Transition Manager

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
SF Recruitment (Tech)
Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »
Employment Type: Contract, Work From Home
Rate: £50,000
Posted:

Microsoft Dynamics 365 Managed Services Consultant

Birmingham, England, United Kingdom
Version 1
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »
Posted:

Head of Service Delivery

Birmingham, West Midlands, United Kingdom
Hays
Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels … of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building … ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication and follow-up actions. Lead, manage, hire and, train engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. more »
Employment Type: Permanent
Salary: £75,000
Posted:

ICT Support Apprentice

West Midlands Police, Lloyd House, 2 Colmore Circus Queensway, Birmingham, England
West Midlands Police
responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support. Role Responsible for investigating and resolving incidents … requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible Monitor the progress of Incidents and Requests that have been … customer requirements and to ensure health and safety, site, IT security and quality standards are met Promote the proper use of Asset and stock management as a whole Monitoring Health and Safety issues and raise issues where appropriate Promote the forces diversity agenda and be its champion within the more »
Employment Type: Advanced Apprenticeship
Salary: £24,000.00
Posted:

Solution Architect

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Hays
the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

IT Service Desk Analyst

Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »
Employment Type: Permanent
Salary: £30000 - £33000/annum Excellent benefits
Posted:

Software Developer

Birmingham, West Midlands, West Midlands (County), United Kingdom
Investigo
would be beneficial Participate in agile-based development schedules as part of a small, energetic team, ensuring rapid delivery Collaborate closely with clients and service management teams to troubleshoot and diagnose issues effectively Proactively identify and implement application improvements, selecting optimal technical solutions Carry out when needed peer more »
Employment Type: Permanent
Salary: £65000 - £70000/annum
Posted:
Service Management
Birmingham
10th Percentile
£35,728
25th Percentile
£48,125
Median
£58,700
75th Percentile
£70,000
90th Percentile
£91,250