1 to 25 of 29 Contract Service Management Jobs in England

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »

purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual … Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: * Own and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). * Where feasible, look to recommend/utilise appropriate tooling to gather data and ensure that more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of … understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident … Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an … exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team … will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all more »

Role - Service Architect Location (Corsham/Bristol/Home) Rate - £650 - £750pd (Inside IR35) People Source Consulting are current seeking Experience Service Architects with a Background in Defence Environments to take on an 8 month contract for our MOD Client. Day to Day Tasks include but are not … Our Clients Programme Solution Architecture team, understand current situation and objectives and agree scope of task. Engage with Client Onboarding team to understand the Service and Supplier onboarding options Digest and fully understand the content of the Defence Digital Service Management Framework (SMF) v2.0 and associated documents. … Engage with Third Party suppliers to understand the Service Centre processes and ITSM tooling Engage with SMITS to understand their ITSM tooling requirements and their ability to onboard IT Services Engage with Defence Digital and wider Defence delivery teams to facilitate the design of the end-to-end ITSM more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »

support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and … requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks … Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources more »

IT Service Management - ITSM Consultant Location: Central London Hybrid Model : Between 1-3 days p/w in office (will vary per week) Contract Length : 5-months IR35 Status: Inside About the Role: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant … to provide their expertise throughout a 5-month contract. Key Responsibilities: Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects. Process implementation and improvement across the Service Management Lifecycle ServiceNow implementation Producing ITSM material (Service blueprints, Support Models etc.) Candidate Requirements: Strong experience of CMDB configuration and management, along with SACM Strong ServiceNow experience implementing ITSM processes High standard of production of written ITSM material Minimum ITIL v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered more »

SACM (Software Asset Configuration Manager) Duration: 6 months SC Cleared Location: Barrow based with 2 days onsite Via Umbrella Oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process … of information within the CMDB for the managed area * Review accuracy and completeness of asset data * Raise data quality issues with Data Owners and Service Providers * Conduct regular data quality audits for managed area * Report and escalate exceptions in the Change Process for the managed area to the Change … data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers * Assist in in access management in regard to managed area of CMDB. * Audit CMDB data as defined in IT Asset Management Service Description Document * Ensure the integrity more »

Problem Manager - Global Consultancy - 6 month contract (SC Cleared) Reporting to the Problem Lead, the Problem Analyst's responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse … errors within the IT Infrastructure. Your role as Problem Manager - Completes regular standard tasks following given prioritization. Follows procedural activities described in the Problem Management documentation. Provides the analysis of the aggregate incident data to identify key trends. Collects data for the resolution of the investigated problems and root … and assistance to SDOs to support a globally consistent approach to operational processes. Effectively uses working relationships with Customers and Suppliers. Participate in continuous service improvement. Is aware of the service performance and supports improvements implementation. Review and quality check RCA templates. Performs proactive and re-active investigations more »

Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and more »

resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Quality … documentation and report writing ability Responsibilities: Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders. Contributes … to the efficient and effective running of all Availability & Capacity Management related activity. Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands. If you are interested please apply for more information more »

looking for a Change & Release Analyst to work within the Public sector. About the role: You will be response for ICT Operations Change, Release Management processes and procedures. Location: Hybrid working - Milton Keynes Essential Skills: The ideal candidates will hold active SC clearance and have a proven Change & Release … the following skills/experience: Experience of working within Change, Configuration or Release in a demanding and complex environment. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Service Management tools. more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops and more »

of WAF functionalities and limitations. * Providing DevSecOps pipeline maintenance support for the automation works * Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. * Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. * Experience in … options, with a focus on security implications and cloud environments. * Experience interfacing with SOC during WAF related security incidents * General connectivity/network issue management/service management experience OTHER SKILLS * Strong stakeholder management skills * Attention to detail in analysing large data sets * Excellent interpersonal skills more »

Months (initially) Location - Manchester (Hybrid) Ir35 - Inside Ir35 (Must use an umbrella company) We are currently seeking a skilled and experienced ServiceNow CMDB (Configuration Management Database) Coordinator to join our client. Position Overview: The ServiceNow CMDB Coordinator will be responsible for the design, implementation, and maintenance of the Configuration … Management Database (CMDB) within the ServiceNow platform. This role will involve collaborating with cross-functional teams to gather requirements, configure the CMDB, and ensure alignment with best practices and organizational objectives. Key Responsibilities: Work closely with stakeholders to understand business requirements and translate them into CMDB design and configuration … policies, processes, and procedures to ensure data accuracy, integrity, and compliance with industry standards (e.g., ITIL). Collaborate with other ServiceNow teams (e.g., Incident Management, Change Management) to integrate CMDB functionality into broader IT service management processes. Provide guidance and support to other IT teams on more »

This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the … first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME … in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written * Excellent customer service skills * Excellent IT literacy * Capability to achieve Cisco accreditations * Ability to resolve issues in a timely fashion but also to update knowledge/questions more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management environment * Ability to … Tools - Excel, Word, PowerPoint etc * Experience of managing complex stakeholder groups with differing requirements and priorities * Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders Desirable: * Experience of working within Government, ideally with a background in the Public Sector * Experience of … Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K * Experience working within a matrix environment * Experience of working with Joiners/Movers/Leavers processes Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to more »

SAP Sizing will be responsible for sap system performance enhancement and designing/building server capacity model/dashboard. Key responsibilities: Collaborate with senior management and business stakeholders to understand the organization's SAP infrastructure needs. Evaluate the existing IT infrastructure and recommend improvements to enhance SAP system performance. … resource allocation. Monitor SAP system performance and recommend adjustments based on server capacity analysis. Utilize and configure SAP Solution Manager for system monitoring, incident management, Focused Insights, CHARM (Change Request Management) and ITSM (IT Service Management). Identifying the current SAP server capacity and forecast future more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

INFRASTRUCTURE VIRTUALISATION ENGINEER Overview The Infrastructure Virtualisation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core virtual estate which form the backbone of the NSoIT(D) Platform. The detailed responsibilities of the team include: The design, development, building and … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications, and experience In order to deliver this service, it is essential that individuals have: Demonstrable … with detailed knowledge and understanding, of the design, implementation, and troubleshooting of the following: VMware ESXi Distributed Virtual Switches Distributed Resource Scheduler Distributed Power Management VMware vSAN Hybrid and All Flash storage configurations VMware vCenter High Availability; Clustering; Cross-site failure and resiliency VMware NSX Microsegmentation Firewalling Cross Site more »