Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 84 84 106
Rank change year-on-year 0 +22 +26
Contract jobs citing Service Management 940 1,364 1,802
As % of all contract jobs advertised in England 2.58% 2.80% 2.55%
As % of the Processes & Methodologies category 2.98% 3.10% 2.80%
Number of daily rates quoted 632 983 1,227
10th Percentile £282 £232 £192
25th Percentile £425 £400 £393
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% +10.53%
75th Percentile £608 £638 £618
90th Percentile £715 £743 £688
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 16 36 72
10th Percentile £12.53 £17.50 £11.36
25th Percentile £14.91 £20.33 £12.69
Median hourly rate £17.50 £51.75 £18.12
Median % change year-on-year -66.18% +185.67% -13.74%
75th Percentile £20.19 £65.00 £24.44
90th Percentile £26.75 £77.88 £34.76
UK median hourly rate £17.72 £51.75 £20.00
% change year-on-year -65.76% +158.75% -13.83%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,523 43,947 64,310
As % of all contract IT jobs advertised in England 86.44% 90.16% 90.83%
Number of daily rates quoted 20,648 30,851 45,725
10th Percentile £300 £325 £331
25th Percentile £413 £448 £429
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £650 £673 £650
90th Percentile £750 £764 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 2,245 1,554 1,761
10th Percentile £12.89 £10.63 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.50 £37.50 £25.00
Median % change year-on-year -2.67% +50.00% +6.61%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK median hourly rate £36.50 £36.40 £25.68
% change year-on-year +0.29% +41.73% +4.82%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 14 May 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 14 May 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -36 310 £500 -3.85% 133
North of England +39 179 £500 +11.11% 79
South East -12 162 £575 +21.05% 64
South West +27 154 £500 -13.04% 46
North West +33 95 £493 +6.59% 39
Yorkshire +29 76 £550 +15.79% 27
Midlands +8 62 £450 -14.29% 59
East of England -5 50 £525 +90.91% 28
West Midlands +12 36 £450 - 37
East Midlands +9 25 £460 -16.36% 21
North East +13 10 £488 +57.26% 16
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (7.45%) Confluence
2 62 (6.60%) SharePoint
3 42 (4.47%) Microsoft Exchange
4 35 (3.72%) SharePoint Server
5 9 (0.96%) CMS
6 5 (0.53%) Skype for Business
7 3 (0.32%) Adobe Experience Manager
8 2 (0.21%) Exchange Server 2007
8 2 (0.21%) Exchange Server 2010
9 1 (0.11%) Apache
9 1 (0.11%) IBM HTTP Server
9 1 (0.11%) IIS
9 1 (0.11%) Tomcat
9 1 (0.11%) WebSphere
9 1 (0.11%) WebSphere Application Server
9 1 (0.11%) WebSphere Portal
Applications
1 65 (6.91%) Microsoft Office
2 27 (2.87%) Microsoft Excel
3 11 (1.17%) Microsoft PowerPoint
4 9 (0.96%) Microsoft Project
5 6 (0.64%) MS Visio
6 4 (0.43%) Spreadsheet
7 2 (0.21%) Chatbot
8 1 (0.11%) Gliffy
Business Applications
1 33 (3.51%) Remedy ITSM
2 15 (1.60%) SAP S/4HANA
3 6 (0.64%) SAP ERP
4 4 (0.43%) Maximo
5 3 (0.32%) Remedy AR System
5 3 (0.32%) Shopify
6 2 (0.21%) SAP MM
6 2 (0.21%) SystmOne
7 1 (0.11%) Cloudability
7 1 (0.11%) Relativity
7 1 (0.11%) SAP HCM
7 1 (0.11%) SAP PM
7 1 (0.11%) Sparx Enterprise Architect
7 1 (0.11%) Veritas eDiscovery
Cloud Services
1 158 (16.81%) Azure
2 79 (8.40%) Microsoft 365
3 59 (6.28%) AWS
4 43 (4.57%) Power Platform
5 36 (3.83%) Azure Stack
6 27 (2.87%) Entra ID
6 27 (2.87%) GCP
7 25 (2.66%) SaaS
8 19 (2.02%) Azure DevOps
8 19 (2.02%) Azure Monitor
9 17 (1.81%) Azure Storage
10 15 (1.60%) IaaS
11 13 (1.38%) OneDrive
12 10 (1.06%) PaaS
12 10 (1.06%) Serverless
13 8 (0.85%) Amazon EC2
14 6 (0.64%) Amazon S3
14 6 (0.64%) AWS Lambda
14 6 (0.64%) Google Workspace
14 6 (0.64%) OpenShift
Communications & Networking
1 76 (8.09%) Firewall
2 36 (3.83%) BGP
3 31 (3.30%) DHCP
3 31 (3.30%) DNS
4 16 (1.70%) Network Security
5 15 (1.60%) WAN
6 14 (1.49%) LAN
6 14 (1.49%) VPN
7 10 (1.06%) HTTPS
7 10 (1.06%) Skype
7 10 (1.06%) Wireless
8 8 (0.85%) Cisco ASA
9 6 (0.64%) Cisco ISE
9 6 (0.64%) VSAN
10 5 (0.53%) AMQP
10 5 (0.53%) TCP/IP
11 4 (0.43%) SAN
12 3 (0.32%) BIG-IP
12 3 (0.32%) SMTP
13 2 (0.21%) HTTP
Database & Business Intelligence
1 38 (4.04%) Power BI
2 11 (1.17%) Big Data
2 11 (1.17%) Data Lake
3 10 (1.06%) Relational Database
4 9 (0.96%) SQL Server
5 8 (0.85%) Amazon RDS
6 6 (0.64%) InfluxDB
6 6 (0.64%) Tableau
7 5 (0.53%) Data Mining
7 5 (0.53%) GIS
8 4 (0.43%) MySQL
8 4 (0.43%) Oracle Reports
9 3 (0.32%) Azure SQL Database
9 3 (0.32%) Metadata
9 3 (0.32%) PostgreSQL
9 3 (0.32%) SAP HANA
10 2 (0.21%) Electronic Patient Records
10 2 (0.21%) Flink
11 1 (0.11%) NoSQL
11 1 (0.11%) Oracle Exadata
Development Applications
1 85 (9.04%) JIRA
2 8 (0.85%) Jenkins
2 8 (0.85%) Sonatype Nexus
3 7 (0.74%) Robot Framework
4 5 (0.53%) Git
5 3 (0.32%) Maven
6 2 (0.21%) HP UFT
6 2 (0.21%) Hudson
6 2 (0.21%) LoadRunner
7 1 (0.11%) GitLab
7 1 (0.11%) IBM UrbanCode
7 1 (0.11%) Selenium
7 1 (0.11%) SonarQube
7 1 (0.11%) Team Foundation Server
7 1 (0.11%) TestRail
7 1 (0.11%) Visual Studio
General
1 340 (36.17%) Social Skills
2 147 (15.64%) Finance
3 119 (12.66%) Analytical Skills
4 114 (12.13%) Public Sector
5 62 (6.60%) Banking
6 34 (3.62%) Telecoms
7 30 (3.19%) Organisational Skills
8 28 (2.98%) Legal
8 28 (2.98%) Presentation Skills
9 18 (1.91%) Retail
10 16 (1.70%) Marketing
11 14 (1.49%) Influencing Skills
12 12 (1.28%) Law
13 11 (1.17%) Manufacturing
13 11 (1.17%) Military
14 10 (1.06%) Local Government
15 7 (0.74%) Electronics
16 6 (0.64%) Back Office
16 6 (0.64%) French Language
17 5 (0.53%) Documentation Skills
Job Titles
1 183 (19.47%) Analyst
2 125 (13.30%) Architect
3 114 (12.13%) Service Manager
4 69 (7.34%) Service Architect
5 65 (6.91%) Service Analyst
6 44 (4.68%) Consultant
7 41 (4.36%) Developer
7 41 (4.36%) Lead
8 40 (4.26%) Senior
9 38 (4.04%) IT Analyst
9 38 (4.04%) IT Manager
10 37 (3.94%) Business Analyst
11 36 (3.83%) Banking Analyst
12 35 (3.72%) Delivery Manager
13 34 (3.62%) IT Services Manager
14 32 (3.40%) Support Engineer
14 32 (3.40%) Transition Manager
15 31 (3.30%) Data Analyst
15 31 (3.30%) Service Transition Manager
16 30 (3.19%) Support Analyst
Libraries, Frameworks & Software Standards
1 34 (3.62%) Web Services
2 18 (1.91%) ARM Templates
3 11 (1.17%) CSS
4 10 (1.06%) Middleware
4 10 (1.06%) REST
5 8 (0.85%) AngularJS
5 8 (0.85%) HTML
5 8 (0.85%) RabbitMQ
6 6 (0.64%) .NET
7 5 (0.53%) Flash
7 5 (0.53%) Twitter Bootstrap
8 4 (0.43%) J2EE
9 3 (0.32%) jQuery
9 3 (0.32%) Kafka
9 3 (0.32%) LDAP
9 3 (0.32%) Sass
9 3 (0.32%) SOAP
9 3 (0.32%) Spring
9 3 (0.32%) Spring MVC
9 3 (0.32%) VML
Miscellaneous
1 85 (9.04%) Management Information System
2 61 (6.49%) CMDB
3 45 (4.79%) PKI
4 37 (3.94%) Private Cloud
5 34 (3.62%) Self-Motivation
6 31 (3.30%) Virtual Team
7 22 (2.34%) Data Centre
8 15 (1.60%) Onboarding
9 14 (1.49%) Product Ownership
10 10 (1.06%) Linux Command Line
11 8 (0.85%) Clustering
11 8 (0.85%) Operational Technology
12 6 (0.64%) NHS
13 5 (0.53%) SCADA
14 4 (0.43%) Analytical Mindset
14 4 (0.43%) Public Cloud
14 4 (0.43%) Smartphone
15 3 (0.32%) Digital Signage
15 3 (0.32%) Driving Licence
15 3 (0.32%) Enterprise Software
Operating Systems
1 153 (16.28%) Windows
2 66 (7.02%) Windows Server
3 61 (6.49%) Linux
4 54 (5.74%) Windows 10
5 45 (4.79%) Windows Server 2019
6 41 (4.36%) Windows Server 2016
7 25 (2.66%) Windows Server 2012
8 20 (2.13%) Windows NT
9 18 (1.91%) Apple iOS
10 14 (1.49%) Unix
11 6 (0.64%) Android
11 6 (0.64%) Mac OS
12 4 (0.43%) Windows 7
13 3 (0.32%) CentOS
14 2 (0.21%) Red Hat Enterprise Linux
14 2 (0.21%) VMS
15 1 (0.11%) Solaris
15 1 (0.11%) Windows Server 2008
15 1 (0.11%) zOS
Processes & Methodologies
1 506 (53.83%) ITIL
2 342 (36.38%) ITSM
3 184 (19.57%) Agile
4 156 (16.60%) Problem-Solving
5 137 (14.57%) Service Delivery
6 130 (13.83%) Change Management
7 108 (11.49%) Customer Service
8 105 (11.17%) Continuous Improvement
9 95 (10.11%) Problem Management
10 90 (9.57%) Service Design
11 89 (9.47%) Asset Management
12 87 (9.26%) Project Management
13 84 (8.94%) Incident Management
14 74 (7.87%) DevOps
15 72 (7.66%) Stakeholder Management
16 67 (7.13%) Configuration Management
17 66 (7.02%) Mentoring
17 66 (7.02%) Release Management
18 62 (6.60%) Capacity Management
19 61 (6.49%) Project Delivery
Programming Languages
1 59 (6.28%) PowerShell
2 38 (4.04%) SQL
3 24 (2.55%) Python
4 23 (2.45%) C#
5 19 (2.02%) VB
5 19 (2.02%) VBScript
6 18 (1.91%) Bicep
7 12 (1.28%) JavaScript
8 11 (1.17%) Java
9 8 (0.85%) Swift
10 6 (0.64%) Go
11 5 (0.53%) Shell Script
12 4 (0.43%) C
13 3 (0.32%) Bash
14 2 (0.21%) C++
14 2 (0.21%) VBA
15 1 (0.11%) ABAP
15 1 (0.11%) Apex Code
15 1 (0.11%) T-SQL
15 1 (0.11%) VB.NET
Qualifications
1 410 (43.62%) Security Cleared
2 252 (26.81%) SC Cleared
3 182 (19.36%) DV Cleared
4 94 (10.00%) Degree
5 36 (3.83%) ITIL Certification
6 31 (3.30%) Microsoft Certification
7 28 (2.98%) ITIL Foundation Certificate
8 24 (2.55%) BPSS Clearance
9 21 (2.23%) Cisco Certification
10 14 (1.49%) AWS Certification
11 12 (1.28%) Computer Science Degree
12 10 (1.06%) CCNA
13 9 (0.96%) CCNP
13 9 (0.96%) MCSE
14 7 (0.74%) Master's Degree
15 5 (0.53%) A+ Certification
15 5 (0.53%) CCSA
15 5 (0.53%) JNCIA
15 5 (0.53%) MCP
15 5 (0.53%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 46 (4.89%) SLA
2 36 (3.83%) Government Security Classifications
3 34 (3.62%) QA
4 23 (2.45%) ISO/IEC 20000
5 20 (2.13%) ISO/IEC 27001
6 16 (1.70%) Data Quality
7 13 (1.38%) JSP 440
8 8 (0.85%) Cyber Essentials
9 7 (0.74%) RMADS
10 5 (0.53%) NIST
10 5 (0.53%) PMO
11 4 (0.43%) GDPR
12 3 (0.32%) Accessibility
12 3 (0.32%) COBIT
12 3 (0.32%) GxP
12 3 (0.32%) NCSC
12 3 (0.32%) Sarbanes-Oxley
13 2 (0.21%) ISO 22301
13 2 (0.21%) ISO 9001
14 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 104 (11.06%) Active Directory
2 27 (2.87%) VMware Infrastructure
3 22 (2.34%) Virtual Desktop
4 20 (2.13%) Firmware
5 18 (1.91%) Virtual Machines
6 9 (0.96%) Docker
7 8 (0.85%) VMware NSX
8 6 (0.64%) VMware ESXi
9 5 (0.53%) vSphere
10 4 (0.43%) Microsoft Virtual Server
10 4 (0.43%) Virtual Servers
11 1 (0.11%) BitLocker
11 1 (0.11%) Hyper-V
11 1 (0.11%) NFS
11 1 (0.11%) XenDesktop
Systems Management
1 56 (5.96%) SCCM
2 48 (5.11%) SCOM
3 41 (4.36%) WSUS
4 34 (3.62%) Microsoft Intune
5 30 (3.19%) Terraform
6 27 (2.87%) Kubernetes
7 26 (2.77%) Ansible
8 20 (2.13%) Active Directory Federation Services
8 20 (2.13%) Sysprep
9 16 (1.70%) OPNET
10 11 (1.17%) Puppet
11 6 (0.64%) Grafana
11 6 (0.64%) Progress Chef
11 6 (0.64%) Prometheus
11 6 (0.64%) Systems Management Server (SMS)
11 6 (0.64%) vCenter Server
12 5 (0.53%) Docker Swarm
12 5 (0.53%) IBM BigFix
12 5 (0.53%) Tivoli
13 4 (0.43%) Single Sign-On
Vendors
1 214 (22.77%) Microsoft
2 154 (16.38%) ServiceNow
3 49 (5.21%) Atlassian
4 39 (4.15%) Remedy
5 32 (3.40%) SAP
6 27 (2.87%) VMware
7 25 (2.66%) Cisco
8 17 (1.81%) Google
9 15 (1.60%) BMC
9 15 (1.60%) Oracle
10 9 (0.96%) Okta
11 8 (0.85%) Apple
11 8 (0.85%) Dell
11 8 (0.85%) Palo Alto
12 7 (0.74%) CheckPoint
12 7 (0.74%) Citrix
12 7 (0.74%) Juniper
12 7 (0.74%) Salesforce
13 6 (0.64%) Blue Coat
13 6 (0.64%) SolarWinds