Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. ServiceManagement: Utilise knowledge of ITIL servicemanagement principles to align data science initiatives with servicemanagement goals and objectives. … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into servicemanagement activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into servicemanagementmore »
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: ServiceManagement Leadership : Lead the servicemanagement team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation … Implement ITIL best practices across all areas of servicemanagement, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition more »
Sheffield Health and Social Care NHS Foundation Trust
line technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take responsibility … for incident and call management processes. They will act as a point of escalation for the IT Service Desk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of … the IT ServiceManagement Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within the priority time assigned. Finally they will more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using servicemanagement tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Harvey Nash
looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT ServiceManagement team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT servicemanagement, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Harvey Nash
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT ServiceManagement team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training … Cloud, Data, and Networking. We're looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT servicemanagement, maintaining the process and policies associated … to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key more »
all your pharmaceutical knowledge whilst gaining new skills that are easily transferable. You will work with the Accountable Pharmacists, to support the aseptic dispensing service, maximising efficiency, and product quality. You will support the Accountable Pharmacists in setting up the newly built ATMP facility for the preparation of innovative … 8a - Extensive experience in hospital pharmacy: -Aseptic services Band 8a - Sound understanding of the principles of Oncology/haematology Band 8a - Evidence of delivering service improvements. Band 8a - Working knowledge of current GMP and QAAPS standards and legislation. Band 8a - Enhanced knowledge of Good Clinical Practice and experience of … and validation/checking requirements. Further Training Essential Working knowledge of environmental monitoring procedures and QA documentation relating to aseptic production & GMP. Desirable Aseptic servicemanagement course attendance, such as the Aseptic Service for Managers course (Manchester University) or equivalent. Leadership or management qualification. Special Skills more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
SF Recruitment (Tech)
We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits The successful candidate will be responsible for … managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based servicemanagement, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and … networking, coupled with hands-on experience in both on-premises and cloud computing, is crucial. Additionally, must have a history of successfully managing ITIL service teams Key Responsibilities: Collaborate on defining the IT and technical strategy in line with overarching global IT strategy. Manage an ITIL-based servicemore »
will I be doing? Provide strong leadership, as you’ll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business … successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based servicemanagement Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Elevation Recruitment Limited
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT servicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT ServiceManagement team and prove pivotal in achieving the wider business s... APCT1_UKTJ more »
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT ServiceManagement team and prove pivotal in achieving the wider business s... more »