8 Service Management Jobs in Tyne and Wear with Remote Work Options

continuously improve systems, and a passion for solving complex problems? Are you interested in using latest technology to create innovative solution and create better service for millions of DWP users? Are you looking for an environment that champions continued learning and shared best practices, as part of a collaborative … help support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to … ensure service issues are rectified and new projects progress effectively. The main point of contact for customer queries, leading the discussions around the future roadmap of services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of more »

with your colleagues to mature and embed enterprise architecture as a core practice. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … designed for significant areas of the business.2. Define clearly as-is and to-be architectures and clearly document the solution architectures for the business service and its integration inthe overall Enterprise Architecture. Preparation of technical artifacts for submission into GDS assessments; and business cases, bothinternal and external.3. Undertake and … to identify and share good practices, through leading and directing relevant communities of practice to drive adoption of design standards, trends and patterns. Staff Management 9. Responsible and accountable for management of staff, staff development, recruitment, resources, delivery and financial elements, applying a matrix management approach with more »

strong technical background, with the ability to lead, motivate, and inspire others is therefore essential. The Head of Technology is a strategic leadership and management role within the NHS Counter Fraud Authority, responsible for providing leadership, management, co-ordination and strategic direction setting across the technology and digital … availability, integrity, non-repudiation and privacy Evidence of continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of … as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and application Experience Essential Experience of strategic digital leadership and operating at a senior management level to inform and influence Significant experience in developing and implementing a range of technical solutions and strategies in a multi supplier environment Significant more »

for an IT Asset Manager to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive … for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners … leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement more »

ensure consistency, selection of appropriate technology and efficient use of resources. Actively contribute to professional development within the Developer community, including career progression, performance management and mentoring. Work autonomously to manage your workload, including delivering continuous improvement, project related deadlines, operational tasks, budget spending and resourcing estimates. Participate in … development needs and deviations from standards. 9. Lead the Developer Community of Practice, being accountable for developers aligned to your designated technical specialisms. Knowledge management 10. Take an active, lead role in your professional development. Keep up to date with the latest technologies and software development standards and best … your area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures. Relationship management 14. Foster relationships and partnership, to identify and deliver value to the organisation. 15. Collaborate across multiple disciplines to achieve strategic aims, ensuring consistent more »

Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage … Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

it's like to work in our DDaT (Digital, Data and Technology) team. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … drive to be customer-centric and, following fundamental principles, have designed award-winning services that surpass the requirements of end-users:To provide better service to connected consumersTo work inter-professionallyTo set standards for the use of digitalTo educate colleagues about the use of digital toolsTo be open and … to implementation in a multi-supplier environment. Desirable A variety of approaches to hosted solutions and data centers including co-Location (and integration into Service Management models) Working to GDS Principles and having participated in GDS assessments Experience Essential Provide business assurance of supplier's designs and proposals. more »

duties of the job Providing general administrative support within the department as necessary. You will be involved in the ongoing evolution of key IT Service Management practices through participation in regular meetings and proactive engagement with the wider team and organisation; with a constant focus on enhancing our … service provision. The NHS Counter Fraud Authority (NHSCFA) is a Special Health Authority responsible all for matters relating to the prevention, detection and investigation of economic crime across the NHS. Aligned to the DHSC Counter Fraud strategy, NHSCFA acts as the principal lead for the NHS and wider health … of the key principles of business-level procurement & administration. They will often liaise with adjacent business functions and third-party suppliers in providing this service, developing existing and building new working relationships with these parties to ensure the organisation's needs are met effectively, efficiently and within budget. About more »