Service Management Jobs in Tyne and Wear

Service Management
North East > Tyne and Wear

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 59 53 72
Rank change year-on-year -6 +19 -8
Permanent jobs citing Service Management 40 42 22
As % of all permanent jobs advertised in Tyne and Wear 3.01% 4.52% 2.06%
As % of the Processes & Methodologies category 3.43% 4.67% 2.35%
Number of salaries quoted 40 28 22
10th Percentile £31,500 £26,142 £22,150
25th Percentile £35,920 £29,938 £26,625
Median annual salary (50th Percentile) £42,625 £40,250 £40,752
Median % change year-on-year +5.90% -1.23% -9.44%
75th Percentile £54,873 £49,247 £54,375
90th Percentile £67,968 £60,000 £108,625
North East median annual salary £42,407 £36,500 £37,500
% change year-on-year +16.18% -2.67% -16.67%

All Process and Methodology Skills
Tyne and Wear

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,165 900 937
As % of all permanent jobs advertised in Tyne and Wear 87.59% 96.77% 87.73%
Number of salaries quoted 980 455 646
10th Percentile £30,000 £31,250 £26,250
25th Percentile £37,074 £38,697 £32,688
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% +5.56%
75th Percentile £65,000 £65,000 £60,000
90th Percentile £75,820 £75,600 £82,500
North East median annual salary £47,500 £48,500 £42,500
% change year-on-year -2.06% +14.12% -5.56%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

3-month moving average salary quoted in jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

Salary distribution for jobs citing Service Management in Tyne and Wear over the 6 months to 5 May 2024.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne -3 35 £45,000 +5.88% 13
Gateshead - 2 £33,000 - 1
Service Management
North East

Service Management
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) Confluence
2 1 (2.50%) Microsoft Exchange
2 1 (2.50%) SharePoint
Applications
1 3 (7.50%) Microsoft Office
2 1 (2.50%) Microsoft Excel
2 1 (2.50%) Microsoft PowerPoint
2 1 (2.50%) Spreadsheet
Cloud Services
1 10 (25.00%) Azure
2 9 (22.50%) AWS
3 6 (15.00%) Microsoft 365
4 2 (5.00%) Amazon EC2
4 2 (5.00%) AWS CloudFormation
4 2 (5.00%) Slack
4 2 (5.00%) Virtual Private Cloud
Communications & Networking
1 5 (12.50%) Firewall
2 3 (7.50%) WAN
3 2 (5.00%) HTTPS
3 2 (5.00%) SSL
3 2 (5.00%) VoIP
3 2 (5.00%) Wireless
4 1 (2.50%) LAN
Development Applications
1 9 (22.50%) GitLab
2 5 (12.50%) Artifactory
3 2 (5.00%) Git
3 2 (5.00%) JIRA
General
1 12 (30.00%) Public Sector
2 10 (25.00%) Analytical Skills
3 9 (22.50%) Social Skills
4 5 (12.50%) Finance
5 1 (2.50%) Inclusion and Diversity
5 1 (2.50%) Law
5 1 (2.50%) Manufacturing
5 1 (2.50%) Police
5 1 (2.50%) Retail
Job Titles
1 11 (27.50%) Service Manager
2 10 (25.00%) Senior
3 9 (22.50%) Infrastructure Engineer
4 7 (17.50%) IT Manager
4 7 (17.50%) Senior Infrastructure Engineer
5 6 (15.00%) Lead
6 5 (12.50%) Cloud Engineer
6 5 (12.50%) Cloud Infrastructure Engineer
6 5 (12.50%) IT Services Manager
6 5 (12.50%) Senior Cloud Engineer
6 5 (12.50%) Service Desk Team Leader
6 5 (12.50%) Team Leader
7 3 (7.50%) Incident and Problem Manager
7 3 (7.50%) Incident Manager
7 3 (7.50%) Problem Manager
7 3 (7.50%) Senior IT Manager
7 3 (7.50%) Senior Manager
7 3 (7.50%) Senior Service Manager
8 2 (5.00%) Infrastructure Security Engineer
8 2 (5.00%) IT Analyst
Miscellaneous
1 5 (12.50%) Hybrid Cloud
1 5 (12.50%) Public Cloud
2 3 (7.50%) Data Centre
2 3 (7.50%) Management Information System
2 3 (7.50%) Self-Motivation
3 2 (5.00%) iPhone
3 2 (5.00%) Private Cloud
3 2 (5.00%) Robotics
4 1 (2.50%) CMDB
4 1 (2.50%) Renewable Energy
4 1 (2.50%) Security Operations Centre
Operating Systems
1 10 (25.00%) Windows
2 8 (20.00%) Linux
3 3 (7.50%) Windows 10
4 2 (5.00%) Amazon Linux
4 2 (5.00%) Windows Server
4 2 (5.00%) Windows Server 2008
5 1 (2.50%) Unix
Processes & Methodologies
1 34 (85.00%) ITIL
2 19 (47.50%) Coaching
3 18 (45.00%) Mentoring
4 15 (37.50%) Incident Management
4 15 (37.50%) Problem Management
5 14 (35.00%) Customer Service
6 12 (30.00%) Change Management
7 10 (25.00%) Infrastructure Engineering
7 10 (25.00%) ITSM
8 9 (22.50%) Infrastructure as Code
8 9 (22.50%) Roadmaps
9 8 (20.00%) Configuration Management
9 8 (20.00%) Continuous Improvement
10 7 (17.50%) DevOps
10 7 (17.50%) Operational Stability
10 7 (17.50%) Site Reliability Engineering
11 6 (15.00%) Facilities Management
11 6 (15.00%) Performance Improvement
11 6 (15.00%) Root Cause Analysis
11 6 (15.00%) Service Delivery
Programming Languages
1 2 (5.00%) Bash
1 2 (5.00%) PowerShell
Qualifications
1 2 (5.00%) Security Cleared
2 1 (2.50%) BC Cleared
2 1 (2.50%) CCNA
2 1 (2.50%) CCNP
2 1 (2.50%) Cisco Certification
2 1 (2.50%) DBS Check
2 1 (2.50%) Degree
2 1 (2.50%) ITIL Certification
2 1 (2.50%) Microsoft Certification
2 1 (2.50%) SC Cleared
Quality Assurance & Compliance
1 9 (22.50%) SLA
2 4 (10.00%) NIST
3 2 (5.00%) GDPR
3 2 (5.00%) ISO/IEC 27001
3 2 (5.00%) QA
System Software
1 4 (10.00%) Active Directory
2 3 (7.50%) IAG
Systems Management
1 9 (22.50%) Terraform
2 5 (12.50%) Ansible
3 1 (2.50%) FortiGate
Vendors
1 6 (15.00%) Microsoft
1 6 (15.00%) ServiceNow
2 2 (5.00%) BMC
2 2 (5.00%) Dynatrace
2 2 (5.00%) Nexthink
3 1 (2.50%) CheckPoint
3 1 (2.50%) Cisco
3 1 (2.50%) Meraki
3 1 (2.50%) SAP