We are looking for an experiencedWorkplace ServicesManager to join ourteam at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in the effective building management for Compass and MITIE … and organising and leading multiple service providers in the London Campus in accordance with and to the standards required by Compass and the … client, and all other contractors. We have a fantastic relationship with everyone on site and we are the leading relationship builders. The Workplace ServicesManager will be responsible for the overall efficient and effective management of the Duty Managers, Workplace Services Team Leaders, and Ambassadors. This is a more »
Regional ServiceManager - North Of England Manchester/Yorkshire - Home/Field Based, Flexible location £50,000-£60,000 + Company vehicle and benefits Monday - Friday 40 hours Are you a servicemanager looking to join an industry leading company going through excellent expansion … Due to growth, this newly created role will see you oversee and manage a team of around 30 field service engineers for a leading service company that are very well established and have an excellent reputation with their long standing customers. Day to day you will be regularly … travelling across the North of England and Scotland to visit and support service engineers. You will be the go to point of contact for technical support for the engineers, so a strong background and knowledge in warewashing, white goods, coffee, and other transferable sectors with strong three phase knowledge more »
URGENT: Service Level Manager Needed in London Canary Wharf Contract Duration: 6 months Location: London, Canary Wharf (can be remote if not local) Rate: Up to £405 per day Work Arrangement: You can work through your own LTD company for this opportunity. Overview: We are seeking a … dynamic Service Level Manager for a key role in the banking sector. Acting as the liaison between suppliers and internal stakeholders, you will be instrumental in defining and measuring SLAs. Your expertise will be pivotal in configuring ServiceNow and developing reports to establish a robust framework for … future operations. Key Skills: Proven proficiency in ITIL processes with accreditation to at least version 3 Practitioner level. Minimum 3 years of experience in Service Level Management. Successful track record in introducing new SLM processes and delivering essential outputs including SLA/OLA documents, reports, and Service Improvement more »
Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and Management (SIAM) team. Key Responsibilities: Establish and lead the Service Level Management Framework. Ensure precise, assessable, and achievable service levels that support business requirements. Collaborate with internal teams, suppliers, and vendors to drive performance improvements. Convert SLAs & OLAs … across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment of SLM processes across the ecosystem. Manage diverse service providers and metrics more »
Southampton, Hampshire, South East, United Kingdom
Speedy Hire
ServiceManager - Eastleigh - Monday to Friday - 08:00-17:00 - 42 hours per week Flexible hours available this includes job shares/amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy! Speedy are the UKs leading hire provider … with the widest range of tools, specialist hire equipment, plant and support services everything for every job! A fabulous opportunity has arisen for a ServiceManager to manage all aspects of the service department in a proactive and effective manner. Your key responsibilities will include ensuring … excellent operational and customer service standards at all times, health and safety compliance and overall management of the workshop team. What youll need: Proven experience of managing a workshop team, ideally within the hire industry or similar Strong engineering background ideally with experience of working on generators or compressors more »
Service Desk Manager The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times. On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to … and resolved within SLA. Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's. Coach and mentor the team including resource management with a view to exceeding more »
Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. Facilitate … effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and implementing changes to more »
Keynsham, Somerset, United Kingdom Hybrid / WFH Options
Robert Half
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk … based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin … team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Arnold Clark
Were looking for an experienced and ambitious ServiceManager to work at our Nottingham Motorstore. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a ServiceManager for Arnold Clark … you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the … would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »
performance. Actively manage risk associated with Operations in accordance with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings more »
Northampton, Northamptonshire, East Midlands, United Kingdom
Buildspace Group
Job:Technical ServicesManager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E consultancy background with … from a M&E Consultancy background as our client which is a Main Contractor feels this will add valuable knowledge to their team. Technical ServiceManager Responsibilities: - Take technical brief from Clients - Contribute to the pitch strategy - Present technical designs to the Client in a simple and more »
Technical ServicesManager - FM Service Provider - Moorgate, City of London - Up to £75,000 An exciting opportunity has arisen to work at an iconic building for a leading FM Service Provider based in Moorgate, City of London. GH Engage are currently recruiting for a Technical Services … the agreed timescales, managing the workload accordingly. Responsible for Statutory & Code compliance of sites. Work closely with the technical team to ensure that the service levels are maintained to a consistently high level. Manage regular and ongoing projects alongside the onsite project team. Meet with the client to establish … Reports on a monthly basis. Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Investigate and report on major Operational incidents. Ensure all paperwork is more »
Job:Technical ServicesManager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E consultancy background with … from a M&E Consultancy background as our client which is a Main Contractor feels this will add valuable knowledge to their team. Technical ServiceManager Responsibilities: - Take technical brief from Clients - Contribute to the pitch strategy - Present technical designs to the Client in a simple and more »
SERVICE & PARTS MANAGER Job Brief We are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians. ServiceManager responsibilities include management of 2/3 Technicians, greeting customers, listening to their … work - Monday to Friday 8am - 5pm Responsibilities Management of 2/3 Technicians which involves planning and scheduling their work loads. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Using your knowledge of our products and services to sell or provide … in-depth information about available parts and service options to customers and provide estimates for any work required Liaise with customers to advise them about service changes or car pick-up times Maintain positive customer relationships to ensure repeat business Responsible for the complete inventory of all stock more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Mitchell Maguire
Technical ServiceManager Windows, Doors & Curtain Walling Job Title: Technical ServicesManager Windows, Doors & Curtain Walling Job reference Number: 272150-1315-2481 Industry Sector: Technical Support, Technical Services, Technical Manager, Technical, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Steel Doors, Sliding … + £3,000 bonus The role of the Technical Support Manager Windows, Doors & Curtain Walling will involve: Technical ServicesManager position managing the frontline technical support for a range of windows, doors and curtain walling systems such as: sliding door systems, faade systems, bi fold doors … management, training, engineering, sales and specification teams Prepare preliminary calculations for building physics and design loadings The ideal applicant will be Technical Support Manager Windows, Doors & Curtain Walling with: Must have proven technical experience dealing with faades, faade design, curtain walling, windows and door systems Practical understanding of more »
Manchester Area, United Kingdom Hybrid / WFH Options
Fruition IT
IT ServiceManager Manchester, UK – Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT ServiceManager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across … the organisation. The IT ServiceManager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT ServiceManager will also act … and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT ServiceManager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or more »
Job Title: Service Desk Manager Location: East Cheshire Salary: up to £45,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager … consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Managermore »
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed … contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Servicesmore »
We are looking for a Field ServiceManager to join our well-established Brackley Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
We are looking for a Field ServiceManager to join our well-established Brackley Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
Job Title: IT ServiceManager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers … Strategy, Delivery. Our client, a leading company based in London, is seeking an experienced IT ServiceManager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities … with suppliers to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation more »
We are looking for a Field ServiceManager to join our well-established Brackley Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
Technical ServiceManager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical ServiceManager to join our prestigious fit-out division at a leading … Tier One Contractor. Key Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest sta... APCT1_UKTJ more »
We are looking for a Field ServiceManager to join our well-established Brackley Branch. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever … of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field ServiceManager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative … outs within our branch's designated area. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the more »
Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a … passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests, maintaining … high levels of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as a point of escalation more »