1 to 25 of 66 Service Manager Jobs in London

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with … their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, who's network houses … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions more »

We have a new and exciting opportunity for an experienced Audio Visual Service Delivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video … Production service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus … quantifiable leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates more »

London, UK (Hybrid - 2-3 Days Onsite Weekly) About the Role: I'm on the lookout for a detail-oriented and experienced Exposure Data Service Manager to join my Insurance client on a 12-month contract basis. This is a critical role where you will oversee and … and vendor management, while also leveraging your understanding of catastrophe modelling to support their operations. Key Responsibilities: Vendor Management: Efficiently manage relationships with data service providers, ensuring high standards of service delivery and compliance. Data Cleansing: Lead initiatives to identify and correct inaccuracies in their exposure data, enhancing more »

The day-to-day operations of the estate's hard services fill up much of your time and you'll take pride leading your service providers to ensure we maintain the most efficient systems and safe working environment. Responsible for managing the delivery of an effective and compliant facilities … management service through in-house staff, suppliers and consultants – you will be primarily focussed on hard services. RESPONSIBILITIES • Contribute towards the preparation, monitoring and reconciliation of service charge budgets • Check and approve expenditure against service charge budgets • Provide best in class customer service to internal and … followed • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business • Monitor works conducted/service provided by suppliers • Audit and inspect supplier delivery • Measure and report supplier performance against agreed SLAs • Manage suppliers to ensure effective, safe and compliant more »

Key responsibilities: Direct line management for a team of Service desk analysts, providing feedback through 121s and formal reviews Draft the Service desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service Develop … gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective use, including … review and compliance Monitor the performance of the Service Desk through the review of existing SLAs and KPI's and report against them monthly, as required by senior management Manage the onboarding of Starters/Movers/Leavers Laptop builds Management of the Service Desk Tool (TopDesk) Provide more »

Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service … mutually agreed. day-to-day operation, scheduling and task assignment for team members. team leadership and direction. monitor and manage issues and impediments to service delivery. issues are escalated to the appropriate Customer employee for support and resolution. Service Governance periodic metrics as requested. Vendor at Business Reviews. … change management within the scope of service worker workload leveling and assignments. staffing changes. Ensure staff are onboarded/offboarded following Customer guidelines. feedback and drive performance improvement initiatives. with Customer leadership to align on strategic direction for the program. Staffing a holistic view of the entire staff, ensuring more »

Corporate Services Transformation Manager – KPMG – Consulting www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Consulting function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected … talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in local government. The team works in an agile and flexible manner, with plenty of opportunities to develop new skills … and mentoring junior colleagues with demonstrable improvement in their performance; Advanced Analytical ability and attention to detail; Problem solving skills; Willing to develop cross service line network to facilitate and deliver the breadth of the firm into client relationships; Excellent communication skills, both written and verbal. Key Skills: Awareness more »

HVAC, Technical Building Services Manager (Mechanically biased) - £75,000 East London - Liverpool Street. Want to work for a Family Run business, who still operate with the same values? Are you technically qualified, mechanically, with previous management experience? We are seeking an experienced technical services manager to … negotiation of dilapidation claims · Ensure that all services operate to their optimum energy efficiency and strive for continuous improvement. · Provide a full technical support service to internal departments · Support construction and development teams with the transition to management (where applicable) · Ensure suitable and sufficient training is provided to all … property records ensuring the latest versions are uploaded to the relevant portal · Support customers with all technical queries, applications and issues delivering excellent customer service levels at all times · Manage positive relationships with occupiers ensuring they understand the technical operation of the building and their responsibilities for maintenance and more »

Join Greensleeves Care as a permanent IT Service Delivery Manager Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT Service Delivery Manager, this is a permanent post. Responsible to : Head of IT Direct line … line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents. Principle Responsibilities: Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing, and … end user experience. Test and deploy system updates/patches to the end-user environment. Manage and ensure the adherence of SLAs within IT Service delivery. Support the Head of IT with maintaining the security of the Trust’s network. Maintain documentation of systems, maps, procedures, user, and technical more »

are there but need some nurturing to ensure they flourish and scale with the business growth. The role is ideally suited to a passionate Service Delivery Manager looking to take on more ownership. Business tools provision is via the Office 365 suite of applications. Matter and practice … the availability of all required hardware, software, and support, to enable the day-to-day operation of the firm; and manage the overall IT service provision for Tuckers Solicitors. Role and responsibilities Management of the IT team, including ensuring clear deliverables are in place and progress tracked against them. … Responsibility for ensuring that everyone having access to Tuckers environments have the appropriate level of training. Monitoring IT contracts, ensuring compliance to terms and service agreements, and ensuring renewals are flagged on a timely basis to enable commercial review and negotiations (overall approval of signatory sits with the Managing more »

Corporate Services Transformation Assistant Manager – KPMG – Consulting www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Consulting function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most … technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as an Corporate Services Assistant Transformation Manager? KPMG is acknowledged as a leading advisor and professional services provider and our FT Team is an integral part of KPMG’s Infrastructure, Government … talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in local government. The team works in an agile and flexible manner, with plenty of opportunities to develop new skills more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … and providing essential support in IT-related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT service delivery … of IT professionals responsible for delivering shared services. Develop and maintain strong relationships with big local IT vendors to ensure timely and cost-effective service delivery. Collaborate with internal stakeholders to understand their IT service requirements and ensure alignment with business objectives. Define and enforce service level more »

companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role In the customer service team at YouLend, you'll find a team of dynamic and friendly professionals who are passionate about assisting and problem-solving for our customers. … for a highly organised, people-centric individual to lead this team! In this role, you will be responsible for leading and overseeing our customer service operations. You will play a critical role in ensuring the delivery of exceptional customer service and support and driving customer satisfaction and loyalty. … Support your team through helping them form career development plans and working with them to build their skills and achieve their goals Requirements Customer service Complaints Handling People management Hard working Excellent written communication skills Desirable Skills Familiarity with HubSpot use Built & implemented performance KPIs Benefits Why join YouLend more »

Technical Services Manager | £95,000 | London | Fit Out & Interiors | Permanent This fit-out contractor works on some ridiculously good projects? Do you want to join them and do the same? We are trying to uncover every stone to find a Technical Services Manager with proven experience … a fantastic working environment for people, with diversity, well-being, flexibility and inclusivity at the centre of everything they do. Consequently, the Technical Services Manager will find themselves working in a business where their career is a priority and it is not just a job. You can expect more »

who is detail-orientated, commercially minded, and experienced Registered Manager to be responsible for the day-to-day running of the service with support from the Company Director and experienced Nominated Individual. This is a multi-faceted cross business role as the post holder will also … provide in Scotland under The Care Inspectorate Scotland. Role overview The Registered Manager for Health Now will have overall responsibility for the service provision and will be actively involved in the day-to-day delivery of the service including leading clinical supervision to a dedicated team … and the monitoring of all service users ensuring we deliver the highest standard of care and support. As a requirement for Scottish suppliers, you will ensure the compliance of all nurses meets CIS standards and manage a team of nurse assessors who will undertake initial assessments ensuring all nurses more »

relationships with the business to better enable it and to own and drive forward all Desktop involved IT transformation initiatives. Owning, leading and supporting service change activities will be an exciting part of the role where ownership and empowerment will be reliably encouraged and supported. Key Actions Team Management … management. Including proxying management peers during absence Transformation Driving people, process and technology forward to change the way we operate in both the Desktop Service space Cross-functional Promoting work across multiple teams, creating opportunities for shift left and more effective use of capabilities and promoting career pathways Modern … Desktop Service Driving chances to change and improve and working collaboratively on our EUC landscape. Reporting Responsible for providing accurate information, reporting on a regular basis and to deadlines. You will build complimentary improvement plans to support delivery of the service strategy Ongoing Performance & Continuous Service Improvement more »

Technical Services Manager - FM Service Provider - Moorgate, City of London - Up to £75,000 An exciting opportunity has arisen to work at an iconic building for a leading FM Service Provider based in Moorgate, City of London. GH Engage are currently recruiting for a Technical Services … the agreed timescales, managing the workload accordingly. Responsible for Statutory & Code compliance of sites. Work closely with the technical team to ensure that the service levels are maintained to a consistently high level. Manage regular and ongoing projects alongside the onsite project team. Meet with the client to establish … Reports on a monthly basis. Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Investigate and report on major Operational incidents. Ensure all paperwork is more »

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with … their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network houses some … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions to more »

Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character You more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service delivery systems more »

Technical Services Manager – Canary Wharf - £70,000 Location: Canary Wharf Salary: £70,000 Hours – Monday to Friday Days 8AM – 5PM An excellent opportunity has arisen with one of my clients who are looking for an Technical Services Engineering Manager on a Critical Banking Environment based in … Canary Wharf. Preferably electrically biased, you will manage a team of supervisors and engineers to ensure service level agreements and key performance indicators are being met and that compliance and health and safety indicators meet and exceed the client's expectations. You will also provide technical support and act … Generation of periodic technical reports detailing the activities and issues relevant to the Data Centre. Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the more »

successful execution of campaigns to meet client objectives. They will collaborate with cross-functional teams, including creative, project management and production, to deliver exceptional service and drive client satisfaction. Assisting the wider team, the Account Manager will ensure efficient account operations and will instill a strong client … service ethic to deliver against our scope of work with exceptional quality output. As an Account Manager, you will work closely with the Senior Account Director managing the running of the accounts, assessing client needs and objectives, managing briefs from start to finish as well as nurturing … all times, ensuring everyone is fully informed and proactively managing expectations. The Account Manager will have an unbending commitment to providing quality service to clients Manage the delivery of client briefs across multi-channel campaigns and projects against agreed timeframes, budgets, resources and outcomes Contribute to the more »

Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business. This will be a key role in the next step of … a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences. As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently. Your expertise will ensure clients enjoy successful more »

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from … gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc … with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing the customer service team Implement the right framework, understanding of ITIL or similar an advantage Work with commercial team to create service levels agreements and then more »

Technical Services Manager Central London £85,000 + package Future Build Recruitment is working with a dynamic and forward-thinking construction company specialising in complex structural and refurbishment projects in Central London. They pride themselves on delivering exceptional results, meticulous attention to detail, and a commitment to excellence … quality and sustainability. As they continue to grow and expand their project portfolio for 2024, they are seeking a talented and experienced Project Manager to join the team. Position Overview Integrate sustainability practices into projects, aligning with the company's commitment to environmentally responsible construction. Collaboration: Work collaboratively more »