1 to 25 of 62 Permanent Service Manager Jobs in London

our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities As a successful Senior Service Manager in IBM CIC, you will lead a team of technical experts to ensure the formulation, development, and implementation of projects that … influences as a trusted advisor. Developing a high-performing team: Cultivating teamwork and problem-solving while working under delivery expectations and deadlines. Empathy and Service Skills: Demonstrating empathy and service orientation skills for client success. Required Technical and Professional Expertise Leads a project team in delivering custom development … in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. Preferred Technical and Professional Expertise IT Service Management (ITSM) Service Integration and Management (SIAM more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal … Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process. Develop and maintain transition plans, timelines, and documentation, identifying key milestones and … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »

HVAC, Technical Building Services Manager (Mechanically biased) - £75,000 East London - Liverpool Street. Want to work for a Family Run business, who still operate with the same values? Are you technically qualified, mechanically, with previous management experience? We are seeking an experienced technical services manager to … negotiation of dilapidation claims · Ensure that all services operate to their optimum energy efficiency and strive for continuous improvement. · Provide a full technical support service to internal departments · Support construction and development teams with the transition to management (where applicable) · Ensure suitable and sufficient training is provided to all … property records ensuring the latest versions are uploaded to the relevant portal · Support customers with all technical queries, applications and issues delivering excellent customer service levels at all times · Manage positive relationships with occupiers ensuring they understand the technical operation of the building and their responsibilities for maintenance and more »

day-to-day operations of all aspect of the building hard services and Health & Safety. The delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants within a single building or group of buildings. Responsibilities • Contribute towards the preparation, monitoring and reconciliation of … service charge budgets • Check and approve expenditure against service charge budgets • Provide best in class customer service to internal and external customer base • Maintain regular and effective communication with clients and tenants • Manage site based staff, ensuring all people related policies and procedures are followed • Maintain regular … and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business • Monitor works conducted/service provided by suppliers • Audit and inspect supplier delivery • Measure and report supplier performance against agreed SLAs • Manage suppliers to ensure effective, safe and compliant delivery of all more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed … contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services more »

performance. Actively manage risk associated with Operations in accordance with the firms compliance and risk policies and procedures. Work with our clearers to ensure service levels are maintained. Manage the adherence to the SLA with our back-office supplier and lead the company monthly/quarterly SLA review meetings more »

who is detail-orientated, commercially minded, and experienced Registered Manager to be responsible for the day-to-day running of the service with support from the Company Director and experienced Nominated Individual. This is a multi-faceted cross business role as the post holder will also … provide in Scotland under The Care Inspectorate Scotland. Role overview The Registered Manager for Health Now will have overall responsibility for the service provision and will be actively involved in the day-to-day delivery of the service including leading clinical supervision to a dedicated team … and the monitoring of all service users ensuring we deliver the highest standard of care and support. As a requirement for Scottish suppliers, you will ensure the compliance of all nurses meets CIS standards and manage a team of nurse assessors who will undertake initial assessments ensuring all nurses more »

spot too! Cycle to Work Scheme: Get up to £1000 towards a new bike. Company Pension: Plan for your future with us. Death in Service Benefit: Providing peace of mind. Employee Assistance Program: We care about your well-being. Continuous Development: Ongoing training, coaching, and development in a helpful … leasehold estate. Annually review external providers and bench marking with other providers to ensure value for money. Run and facilitate meetings to feedback on service levels for contractors and overall work being carried out by external parties. This role although based in our Head Office will require the candidate … on property management. A good working knowledge of how the maintenance of a leasehold estate works and be able to assist the business with service charge elements Ability to problem solve and work in a solution orientated style. Ability to manage multiple projects and work streams. Excellent communication and more »

A confident and career driven Technical Services Manager, is now needed by a growing and successful Fit Out contractor. This role is a hybrid position, and the office is in central London. The Technical Services Manager Role Working within a qualified and award-winning team, the … Technical Services Manager will have the autonomy of Design & Build fit out projects from conception to completion. As the Technical Services Manager, you will be working alongside some of the most well-known companies in their respected fields. The successful Technical Services Manager will … consist of Commercial workspace, ranging from 5,000 sqft, to 25,000 sqft. Contract values will also be between £750K - £5M. The Technical Services Manager Clear evidence of acting as a Technical Services Manager Construction Fit Out knowledge would be a plus Design & Build exposure Team more »

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage … technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary Provide technical guidance and more »

Technical Services Manager - FM Service Provider - Moorgate, City of London - Up to £75,000 An exciting opportunity has arisen to work at an iconic building for a leading FM Service Provider based in Moorgate, City of London. GH Engage are currently recruiting for a Technical Services … the agreed timescales, managing the workload accordingly. Responsible for Statutory & Code compliance of sites. Work closely with the technical team to ensure that the service levels are maintained to a consistently high level. Manage regular and ongoing projects alongside the onsite project team. Meet with the client to establish … Reports on a monthly basis. Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Investigate and report on major Operational incidents. Ensure all paperwork is more »

a fantastic opportunity has arisen to join a highly regarded professional services company in London, as they seek a highly skilled and motivated Senior Service Desk Manager to lead their 1st/2nd line support team. As the Senior Service Desk Manager, you will … play a pivotal role in ensuring the smooth operation of their service desk functions. You will lead a team of talented professionals responsible for providing timely and effective technical support to our clients. This role encompasses both strategic leadership and hands-on management of day-to-day service desk activities. 🚀Key Responsibilities of the Senior Service Desk Manager to include: Lead and mentor a team of 1st/2nd line support technicians, fostering a culture of excellence and continuous improvement. Develop and implement service desk policies, procedures, and best practices to optimize efficiency more »

Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres … End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Service Delivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any service delivery issues Responsible for maintaining a healthy relationship with … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to … those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning the trust of our clients through proactive and more »

for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by engaging … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

of tax, legal and regulatory specialists focusing on assisting alternative investment fund managers with a range of services across their business, covering the manager, the key people, the funds, investors and investments. Whilst the team is UK based, the nature of the AIF industry means that a large … wider PwC AIF network. Focusing on AIF means a lot of the work we do involves partnership entities. We are looking for a Manager with strong compliance and advisory focused tax experience in both UK Income and Corporate Tax to join the team based in London. You will … You will benefit from a progressive environment where you will be encouraged to develop client relationships, technical and people management skills. As a Manager you will have the opportunity to develop your skills, drive your ambition and work with experienced Partners, Directors and Senior Managers across the team. more »

Technical Services Manager | £85,000 | London | Fit Out/New Build/Refurb | Permanent I am on the hunt for a fully-fledged Technical Services Manager to join an emerging main contractor on the London construction scene. With a distinct focus on high-end, often complex … people with them, of which 100% are still in position and loving life. But enough about them, this is about you. The Technical Services Manager will take a critical role within the business, taking overall responsibility for the successful installation of M&E services from initial sustainability assessments more »

Technical Services Manager Central London £85,000 + package Future Build Recruitment is working with a dynamic and forward-thinking construction company specialising in complex structural and refurbishment projects in Central London. They pride themselves on delivering exceptional results, meticulous attention to detail, and a commitment to excellence … quality and sustainability. As they continue to grow and expand their project portfolio for 2024, they are seeking a talented and experienced Project Manager to join the team. Position Overview Integrate sustainability practices into projects, aligning with the company's commitment to environmentally responsible construction. Collaboration: Work collaboratively more »

Technical Services Manager Leading FM Provider Canary Wharf - up to 75K + Package Would you like to work for one of the leading maintenance providers in London? Have you got a proven track record with the technical facilitiesand maintenance services industry? If so please read on... An excellent more »

Client Services Account Manager Leading creative focused digital media agency Global Tier 1 Clients Fantastic culture & benefits structure Central London Salary: £35,000- £45,000 per annum One of my clients, a hybrid digital media/creative agency, is looking to add to their account management team by more »

repair services across 3000+ sites across England on behalf of a large public-sector organisation. Your new role The role of the Hard Services Manager works with the regional operations management team to deliver a seamless maintenance programme (Planned Preventative Maintenance and reactive), effectively managing priorities and ensuring more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd party more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

of the role Delivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo) Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closure Draw on … transform and motivate existing teams and partners across the Group to deliver on this strategy Escalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiatives Work across Group and with third-party supplier … lead the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrity Monitor, control and support service delivery ensuring systems, methodologies and procedures are more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of … Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and more »