51 to 75 of 214 Service Manager Jobs in the UK

Service Manager 6 months Leicester or Hursley - x 5 days onsite Active SC clearance required Umbrella only Role overview/Essential skills and experience As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clients … system. The primary focus of the role will be on ensuring that service operations run smoothly efficiently and in line with agreed SLAs. You will lead a team of support specialists coordinate service activities and collaborate with other suppliers to meet or exceed client's expectations including achieving … continuous improvement during the lifetime of the service. Team leadership Service Delivery Customer satisfaction Process improvement Resource management If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider more »

Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people … infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of … working with outsourced suppliers and designing support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service more »

Position: Air Conditioning and Refrigeration Service Manager Location: Bromsgrove, West Midlands Duration: Permanent Salary: From £50,000 to £55,000 plus company car and a Quarterly and Annual Bonus We are looking for and Experienced Service Manager with a strong technical working background in … a very well established and recognised Refrigeration and Air Conditioning Company. This company have a great reputation within the industry for providing an excellent service as well as supporting its engineers and staff. The right person for this position will have a strong technical working background in air conditioning … client meetings as well as supporting the engineers on site. Requirements Strong technical background in air conditioning and refrigeration Must have experience managing a service or installation team Based in a commutable location to Bromsgrove Full UK driving licence Supportive to engineers and clients Ability to do some service more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is … user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as: - Proactive role within Fraud & Error Live Support team … using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting or exceeding more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead … mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions … across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. … but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management more »

Role : Service Transition Manager Location : 2 days onsite per week in London - York Road Length : Initial 12 months Salary : Competitive About the role: One of our global client teams in the technology industry is looking for an Service Transition Manager . You will have … The Role Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You will be part of the CDS World Class Live Services team. This is a team of 16+ people who are consulting … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Experience working as a Service Transition more »

Neurology Divisional Team. The Division of Neurology is responsible for a wide range of clinical and non-clinical services, including a comprehensive Neurological outpatient service, provided across 14 hospitals. The successful applicant will be a key member of the Neurology Divisional Senior Team and will report to the Clinical … Business Manager. The post holder will be responsible for the day to day operational management of the Neurology service, providing operational leadership and support to sub-specialities, including pathway development, service improvement and ensuring robust Data quality KPI. They will have responsibility for ensuring services are delivered within … have budgetary authority and responsibility for specified areas. The role will support the Divisional Manager and Clinical Business Manager in service developments and will lead on certain activities within Divisional Transformation work to ensure excellent quality of care is provided. The post holder will be more »

We are seeking a Service Delivery Manager on an initial 3 month contract with the potential to extend for our public sector client based in Exeter to work from home with an expectation of attending the office - 1 - 2 days per month paying up to £500 per … inside IR35 depending on experience. This role requires Security Clearance (SC). The successful candidate will possess proven skills working with the following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA … UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified Interested? Please apply below. Service Delivery Manager, Service Delivery, ITIL, SC, security cleared, public sector, transformation more »

Job summary Practice Plus Group are currently delivering Integrated Urgent Care services in South West London , and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training more »

Were looking for an experienced and ambitious Service Manager to work at our Nottingham Motorstore. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a Service Manager for Arnold Clark … you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the … would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »

Were looking for an experienced and ambitious Service Manager to work at our Inverness BMWbranch. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a Service Manager for Arnold Clark … you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the … would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »

Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services … infrastructure, and services to support business operations, ensure scalability, reliability, and security. • Develop and maintain documentation, knowledge base articles, and training materials for IT service procedures, system configurations, and troubleshooting guidelines. • Drive process improvement and optimization initiatives within the Enterprise Services team. • Assist/coordinate vendor relationships, contracts, and more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding … understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management … Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider General team management including conducting more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent … Stakeholder Management - Service Management experience - IT/MSP Experience Salary: £55,000 + Benefits Location: Manchester (Hybrid) If this sounds like yourself or someone you may know then please apply now more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent … Stakeholder Management - Service Management experience - IT/MSP Experience Salary: £50,000 + Benefits Location: Manchester (with travel nationwide) If this sounds like yourself or someone you may know then please apply now more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst … and we will explore your experience further. Here are the key skills and experience relevant to this role: Reporting to the Operations Lead, the Service Delivery Manager will be responsible for operational delivery activities , including service performance , work allocation , resource planning , risk management and line management more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for … somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers … Strategy, Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities … with suppliers to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation more »

Job summary Service Manager - Ely Salary: Up to £48,000 per annum Hours: 35 hours per week (Mon- Fri) Ready for your leadership to make a greater difference? You can inspire a passionate team to help residents live life their way. Main duties of the job The … to achieve their goals, such as regaining the ability to walk, talk or re-learn daily skills. You will manage all aspects of the service to ensure the highest quality standards of treatment and care. We want you to lead, motivate and develop your multidisciplinary team empowering them to … residents. We have ambitious plans for the future. So, you can further make your mark by managing the organic and planned change within the service, and by marketing the service to potential commissioners and referrers. About us Brainkind is a charity that aims to improve the lives of more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading … Tier One Contractor. Key Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »