As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided more »
will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial for our entire organisation. … providing feedback, guidance and suggestions before implementation Building implementation plans that ensure a smooth landing and good adoption Acting as the system custodian for ServiceNow Managing the budget and financial aspects of ITSM Researching and understanding the end user experience, looking for opportunities to improve it Developing communications for various … Extensive experience delivering enterprise technology solutions Experience working in service owner or product management/owner roles Experience working with service management technologies (e.g., ServiceNow) Experience in both Agile and Waterfall methodologies Strong communication skills with examples of being able to explain things in a simple and concise way Strong more »
Service Desk, Helpdesk, 1st Line Support, Windows OS, Active Directory, MS Office, ServiceNow, Service Now My Surrey based client urgently requires an experienced Service Desk Analyst. The key duties for this role is to be the first point of contact for 4000+ users, logging service tickets, which need to be … added to ServiceNow/Assyst and assigned to the correct business function. We are looking for a Helpdesk/Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office. Our ideal candidate will have previous experience working on a busy … as follows: Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary Log calls via call logging software (Assyst, ServiceNow) Ensure that your call queue is managed daily and within KPI/SLA guidelines Providing first time fixes for incidents logged (Email/Password resets more »
Newbury, England, United Kingdom Hybrid / WFH Options
DataCareers
Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key more »
environment. Good technical, analytical and communication skills (both written and verbal). Proficient cloud platforms (AWS, Azure), Guidewire and Microsoft 365 & Azure, DevOps, SharePoint, ServiceNow and Immersive Labs Proven experience in developing IT DR plans and co-ordinating IT DR testing activities or similar experience in other IT related planning more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
to influence at senior levels and be an ambassador for the function through interpersonal, written and verbal communications to all levels Experience working within ServiceNow, JIRA and KeyedIn Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we’ve grown to become one of more »
Hove, England, United Kingdom Hybrid / WFH Options
Legal & General
to influence at senior levels and be an ambassador for the function through interpersonal, written and verbal communications to all levels Experience working within ServiceNow, JIRA and KeyedIn Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we’ve grown to become one of more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Bell Integration - Driving Digital Transformation
generation and PO management. Imaging laptops to fulfil customer requirements and managing warranty claims with OEMs. Responsibilities: Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience in diverse environments Experience using ITSM tools such as ServiceNow/Remedy Exposure to … management of ticket queues and resolution ServiceNow Office 365 An excellent troubleshooting mentality with the ability to visualise a problem or situation and think abstractly to solve it Disciplined prioritisation, time management and scheduling abilities to complete tasks Articulate in both verbal and written communication Professional/flexible approach to more »
ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key more »
Employment Type: Permanent
Salary: £49800/annum Excellent Pension and Employee Benefits
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key more »
Employment Type: Permanent
Salary: £49500/annum Excellent Pension and Benefits
Banbury, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Bibby Financial Services
changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth more »
Berkeley Square - Talent Specialists in IT & Engineering
and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »
and Operations. Understanding of Microsoft Azure Cloud Eco Systems and Services. An understanding of Information Security (InfoSec) and Cyber Security fundamentals. Operational experience of ServiceNow or equivalent ticketing system. BYOD/MDM Deployment and Support. Friendly and approachable with good customer service skills and able to communicate with colleagues who more »
Hampshire, South East, United Kingdom Hybrid / WFH Options
JLA Resourcing Ltd
Devices - Basic Networking knowledge - TCP/I, DNS, LAN/WAN, Routers, Switches - Patching Solutions - Automox/WSUS - Helpdesk packages such as Jira/ServiceNow - Azure/AWS - Telephony Systems As mentioned above, the role does require travel to the Basingstoke site 3 days per week and the salary on more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work documents including more »
programme which will see the deployment of many innovative technologies covering everything from SAP S4/HANA, Software Defined Networking, Cloud Computing, Azure Analytics, ServiceNow and many other leading IT solutions. Key Responsibilities Provide expert knowledge and act as a subject matter expert on key principles of (IAM) with an more »
understanding of IT infrastructure - basic knowledge of project management tools/techniques, cloud/networking technologies, awareness of Change/Release Management etc. Desirable ServiceNow ITIL Foundation Application layering (VMware App Volumes) The Application Packager will be rewarded with an exciting role with a global leader in the IT Services more »
Employment Type: Permanent
Salary: £50000 - £58500/annum + Health, Life, Pension, 23 Days Hol
environment. Good technical, analytical and communication skills (both written and verbal). Proficient cloud platforms (AWS, Azure), Guidewire and Microsoft 365 & Azure, DevOps, SharePoint, ServiceNow and Immersive Labs Proven experience in developing IT DR plans and co-ordinating IT DR testing activities or similar experience in other IT related planning more »
South East London, London, United Kingdom Hybrid / WFH Options
Risktec Solutions Ltd
Participating in the solution development process and ensuring that customer requests and needs are represented within the product. Configuring GRC platforms (e.g Archer, LogicGate, ServiceNow etc..) to meet customer requirements. Supporting and managing product lifecycles of existing implementations. Learning how to manage projects and budgets. Continuously learning and expanding your more »
for induced damages and quote generation. Imaging laptops to fulfil customer requirements and managing warranty claims. Responsibilities: Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience Experience using ITSM tools such as ServiceNow/Remedy would be desirable Exposure to … management of ticket queues and resolution ServiceNow An excellent troubleshooting mentality with the ability to visualise a problem or situation and think abstractly to solve it Disciplined prioritisation, time management and scheduling abilities to complete tasks Professional/flexible approach to work; ensuring punctuality, tidiness, and diligence with the aim more »
United Kingdom, Adderbury, Oxfordshire Hybrid / WFH Options
Bibby Financial Services Ireland
changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth more »
responsible for providing onsite and remote support to existing and new external clients, mainly 2nd line, via their ticketing systems. Active Directory Office 365 ServiceNow Azure AD Hardware/Software Troubleshooting Windows Servers- 10/11 MS Exchange SharePoint If you are interested in the opportunity and available for immediate more »
South East London, London, United Kingdom Hybrid / WFH Options
Corriculo Ltd
Extensive, proven experience in successfully selling IT services in the EMEA market. Ideally have some prior experience selling; Network & Security Operations (NOC/SOC) ServiceNow Gen AI solutions Contact Centre technology products Experience negotiating and closing multi-million dollar deals, with existing relationships at senior executive levels. Based in London more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create a working more »