2 of 2 1st/2nd Line Support Engineer Jobs in Oxfordshire

Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based … , will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st / 2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company ...

calls, and emails from clients. Provide first-line diagnosis and resolution for common IT issues. Escalate unresolved issues to 2nd / 3rd line or specialist teams. Log all incidents accurately in the ticketing system. Ensure timely updates and closure of tickets. Deliver remote … Microsoft 365. Manage permissions and group policies. Install, configure, and update applications. Diagnose and repair basic hardware faults (PCs, laptops, printers). Troubleshoot LAN / WAN issues, VPN connectivity, and Wi-Fi problems. Assist with firewall and router configurations under guidance. Monitor client systems via RMM dashboards. Apply patches ...