2 of 2 1st/2nd Line Support Jobs in the East Midlands

1st & 2nd Line Support Engineers - 2 / 3 Days onsite - Northamptonshire INSIDE IR35 6 Months initially Multiple positions available for both roles!! Inside IR35 £165-£220 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed 1st & 2nd … interest in going permanent long term would be beneficial, however the role is initially a 6 Month contract. Suitable candidates will be required to work onsite in Northamptonshire 2 / 3 days a week. Key skills: Extensive experience acting as a 1st and 2nd Line support engineer Providing support to BAU and project activities Experience with installation onto laptops, mobile devices, servers etc. Experience providing support to user queries / problems Experience escalating issues Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Comfortable maintaining logs of queries and resolutions. Good knowledge of ticket systems and support processes More ❯

IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10 / 11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people … 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10 / 11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network … and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / More ❯