6 of 6 1st/2nd Line Support Jobs in the Midlands

1st / 2nd Line IT Support Analyst - Up to £30,000 I am currently seeking a 1st / 2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st / 2nd … and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS / macOS Android Managing Accounts Apply now before missing out on this exciting opportunity! If you are interested in this position please click 'apply'. Hunter Selection Limited is a … fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business. More ❯

mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per … in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday - Permanent Values / Culture Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / … Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM / ticketing system in real time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Ability to replicate problems and More ❯

mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per … in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / … Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. Keep everything running efficiently by accurately updating our CRM / ticketing system in real time - every detail matters. Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. Ability to replicate problems and More ❯

mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per … in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More… Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / … Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM / ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and More ❯

mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per … in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / … Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM / ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and More ❯

promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user / leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your … the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: · IT / Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) · Minimum 3 years' experience in a similar role · Knowledge and experience of Microsoft operating systems, Active Directory and … O365 · Experience of working in an ITIL environment · Basic networking skills e.g., TCP / IP, DNS, DHCP and VPN, SCCM · Knowledge and experience of CRM System (InterAction), iManage Worksite / Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) · Excellent customer service and client-facing skills · Excellent More ❯