2 of 2 1st Line Engineer Jobs in Alton

Social network you want to login/join with: We are looking for a personable and confident 1st Line Engineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network … you to develop a career in Cyber Security with a structured 2-year course, to support your success in the team and the role. As the 1 st Line Support Engineer, you will: Respond to technical problems logged by customers via both telephone and e-mail. Resolve technical problems and cases related to security products or … office hours (Mon – Fri 9:00 to 17:30). QUALIFICATIONS AND EXPERIENCE | About you The ideal 1 st Line Support Engineer will have: Previous 1st Line Engineer experience (1 year+) Networking related certification (CCNA, CompTIA, N+, etc.) or IT/Cyber Security related degree. Strong customer service skills and excellent More ❯

What do you want to search? Keyword Apprenticeship Type Location 1st Line Helpdesk Engineer Apprentice Apply From: 07/02/2025 Learning Provider Delivered by BASINGSTOKE ITEC LIMITED Employer WP CONNECT LTD Vacancy Description Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket. Delight our … Processes. Review regularly scheduled/automated actions as indicated by our Processes. Assist the projects team with project delivery when opportunities arise. Escalate tickets that require Senior Helpdesk Engineer support. Communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue. Submit Timesheets & Expense … constructive suggestions for change. Contribute to the process of innovative change effectively. Undertake other duties as required by the Front Line Team Leader. Key Details Vacancy Title 1st Line Helpdesk Engineer Apprentice Employer Description At Workplace Connect, we started with one simple belief: IT should make your life easier, not harder. After watching More ❯