2 of 2 1st Line Engineer Jobs in Durham

razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure, and connectivity Troubleshoot and fix technical faults and issues Respond More ❯

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our … clients can get back to doing what they do best. What you’ll be doing: Provide 1st line support via phone, email, and remote tools Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep … users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements What we’re looking for: At least 1 year of experience in IT support or system administration Experience supporting Microsoft Windows 10/11 Basic understanding of networking (ping, trace route, etc.) Familiarity with Active Directory and Microsoft 365 admin tasks More ❯