3 of 3 1st Line Engineer Jobs in the East of England

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract £200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯

Job Title: 1st line service desk engineer (MSP) Salary: up to 30k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least … the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and More ❯