2 of 2 1st Line Support Jobs in the East of England

1st Line Support Engineer required for a leading provider of the latest cloud workforce management solutions with over 400 customers in all parts of the UK. This position will be based at their head office in Letchworth Garden City and the successful candidate will be … will be given to the right candidate, but a keen interest in IT is essential, along with a methodical and organised approach to work. 1st Line Support Engineer Job Overview Understanding the functionality of Time & Attendance (T&A) software Triaging support issues as … they are reported Updating support tickets raised by customers Trouble-shooting issues reported by our customers 1st Line Support Engineer Job Requirements Someone who is presentable, confident when speaking to customers and willing to learn Full training will be given to the right More ❯

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join … will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support … users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal More ❯