10 of 10 1st Line Support Jobs in the East of England

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic … via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support tickets using the internal system … communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks More ❯

First Line Support Engineer Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing assigned tickets or assisting … for incoming calls to the service desk • Monitoring ticketing system and triaging new tickets appropriately • Troubleshooting issues both remotely and on site • Escalating tickets as required to second line engineers • Configuring new equipment as per project specifications • Creating documentation for the knowledgebase • Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

First Line Support Engineer Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing assigned tickets or assisting … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

proud to be recruiting on behalf of a dynamic and forward-thinking business that’s looking to expand its IT support team with the addition of a 1st Line Support Analyst. This is not your typical support role, our client needs someone who’s just as comfortable speaking with clients as … act as a trusted support partner—solving problems, answering integration queries, and ensuring clients have a smooth experience from day one. What You’ll Be Doing: Delivering 1st line technical support via phone, email, and ticketing system Troubleshooting a range of issues across software and systems Supporting external clients during onboarding and integration … 2nd/3rd line teams when needed Working closely with internal teams to ensure a seamless client journey Who We Are Looking For! Previous experience in a 1st line support/helpdesk environment Confident communicator with excellent client-facing skills Exposure to onboarding processes or client integration support is highly desirable More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We’re Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

1st Line Support Engineer Norwich £24,000 - £27,000 DOE Annual Bonus, Private Healthcare, Long Service Bonus, etc, Are you an IT Technician/Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

1st Line Technical Support – Cloud-Connected Electronic Systems | Office-Based – Luton Support | Electronics | Cloud-Based Medical & Optical Technology Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00Are you from an IT &/OR electronics background with experience supporting cloud-based or connected … in more than 80 countries. From Home Automation and CCTV to Access Control and beyond, our client is driving the future of smart, secure technology.They’re looking for a 1st Line Technical Support Specialist at their Luton HQ, ideally someone with hands-on experience in electronic systems that integrate with cloud platforms. The Role: You … or engineer with experience supporting cloud-connected systems, such as those found in medical imaging, diagnostic equipment, optical devices, or similar technology sectors. Key Requirements: Previous experience in a 1st Line Support, Helpdesk, or technical customer service role Exposure to cloud-based systems and networked devices Background in electronics, (&/or) IT, or connected technologies More ❯

Product Support Engineer – Office-Based | Luton Security Systems | Electronics | Installation | Wiring | Helpdesk Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00 Have a background in electronics, installation, or hands-on wiring? This role is for you. We’re working with a global leader in electronic security systems … With a 60+ year legacy, they specialise in innovative Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions.They’re now looking for a Product Support Engineer to join their technical team at their Luton HQ.What Makes This Role Different? This isn’t your typical support desk job. This role is ideal for … it yourself.You’ll Be a Great Fit If You Have: A background in electronics, installations, or hands-on wiring work (security, AV, alarms, access control, etc.) Experience in a 1st Line Support, Helpdesk, or tech-focused customer service role A solid technical mindset with good fault-finding and troubleshooting skills Excellent communication skills—confident explaining More ❯

1st Line Technical Support – Office-Based | Luton Technical Support Desk | Helpdesk | Product Support Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00 Join a global leader in electronic security technology – supporting innovative systems used in over 80 countries worldwide. With … years of industry expertise, our client specialises in Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions. They’re now looking for a motivated 1st Line Technical Support professional to join their HQ in Luton. The Role: This is a full-time, office-based position providing first-line technical … ll be the first point of contact for resolving technical issues and delivering exceptional service across a range of security technology products. What You’ll Need: Experience in a 1st Line Support, Helpdesk, or customer-facing tech support role A background in IT, Electronics, or a related technical field Strong problem-solving skills More ❯