10 of 10 1st Line Support Jobs in the East of England

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on a 13 month fixed term contract basis As a Service … Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from ...

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on a 13 month fixed term contract basis As a Service … Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment click apply for full job details ...

1st Line Support Analyst We are seeking a motivated and customer-focused 1st Line Support Analyst to join a growing support team based in Hertfordshire. This is an excellent opportunity for someone with a genuine interest in technology … using a workforce and operational management platform, assisting with technical queries, troubleshooting issues, and delivering a high standard of customer service. Key Responsibilities Providing 1st line support to customers via telephone, email, and ticketing systems Logging, updating, and managing support tickets accurately ...

title: 1st Line Support Technician Salary: up to £29k Location : Wymondham My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process … looking for a long-term role. The ideal candidate will be someone who is a team player and dedicated. Responsibilities: Support for PCs and servers remotely and on-site (Win & 2022) Installing PCs/upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts ...

1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This … role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide ...

currently looking for a proactive and organized 1st Line IT Support Technician to join our team. In this role, you will be the first point of contact for our employees, specifically supporting our fast-paced Call Centre operations. For key tasks training will be provided. … Configuration: Preparing, configuring, and deploying laptops; installing Windows operating systems and drivers. IT Administration: Providing basic administration for Active Directory . Hybrid Cloud Support: Assisting with the administration of our hybrid environment, including on-premise domains and Microsoft Entra ID Requirements: Networking Knowledge: Basic understanding of networking fundamentals ...

will be responsible for taking incoming support calls, logging tickets for each call and providing daily updates to clients on any issues raised. Role Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support ...

with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered. Responsibilities: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Required skills: Windows Server inc. Hyper V, AD, DHCP, DNS Strong PC experience Windows/OSX Router/ ...

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