2 of 2 1st Line Engineer Jobs in Kent

1st Line Network Engineer – Service Desk Sevenoaks, Kent £26-27k plus benefits A leading technology services provider is seeking a 1st Line Network Engineer to join their service desk team. This is an excellent opportunity for someone looking … customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex issues to senior engineers where required Monitor systems and respond to alerts (e.g. latency, outages) Maintain accurate ...

excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along … ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will ...