you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft365 ecosystem – Support and configuration of Exchange More ❯
resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and … change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS More ❯
Analyst to join their team. You will be tasked with, Key Responsibilities: Active Directory Management : Provide user account management, group policy administration, and support for Active Directory-related issues. Microsoft365 Entra : Support and troubleshoot Microsoft365 Entra setup and integrations, ensuring seamless access and functionality. Laptop Builds & Configurations : Build, configure, and deploy laptops More ❯
across the business. What will you need? * Previous experience in a senior IT support role with team leadership or mentoring responsibilities * Strong technical knowledge of Windows 10/11, Microsoft365 (Exchange, Teams, SharePoint, OneDrive), and Intune * Experience managing user accounts and access via Active Directory, Azure AD, and Okta * Solid understanding of networking fundamentals - TCP/… applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows 10/11, Microsoft365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of networking fundamentals – TCP/… applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure. You will also play a key role in maintaining … professionalism, collaboration, and exceptional service. IT Support Technician - Requirements: First/second-line IT support experience Strong troubleshooting skills across Windows 10/11 and Apple OS Knowledge of Microsoft365, Active Directory, Adobe Creative Cloud, and basic networking Excellent customer service and communication skills This is a full-time, year-round position with occasional rota-based More ❯
to support requests for hardware, software, and connectivity issues. Set up new users, install and configure IT equipment and software. Monitor systems and perform routine maintenance checks. Troubleshoot Windows, Microsoft365, and network-related problems. Log incidents and escalate more complex issues when required. Deliver a proactive, helpful service to users across the organisation. What You Will … Need Working knowledge of Microsoft365, Windows operating systems, and Active Directory. Basic networking experience (DNS, DHCP, TCP/IP, LAN/WAN). Hands-on hardware troubleshooting skills. A friendly, solutions-focused approach to support. Full UK driving licence and access to your own vehicle. It would also be helpful if you have: Around one year More ❯
They are seeking a 1st Line Engineer to join their Service Desk team. The successful candidate will have hands-on experience with: Active Directory Microsoft365 (M365) Application troubleshooting Hardware support, including onboarding Printers Ticketing systems (logging, triage, escalation, resolution tracking) On Offer Based in Dartford (office-based, five days a week) Salary up to £30k, depending More ❯
youll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances. Duties include: diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft365 queries, basic network issues, and VPN connectivity. documenting incidents, solutions and escalating complex issues Provide proactive support, such as routine system checks and alerts, to maintain … met, prioritising customer satisfaction. Assembly, disassembly, repair and cleaning of equipment Essential Skills/Attributes Solid grasp of network maintenance and server management Knowledge of MicrosoftOffice (Office365), Windows Servers and Active Directory Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN) Experience in installing, troubleshooting, and maintaining a wide array of IT More ❯
Job Title: Floorwalker (Contract) – Windows 11 & Microsoft Support Specialist Location: Maidstone, Kent Contract Length: 5 Months (likely extension) Day Rate: £150 Per day (Inside IR35) Start Date: ASAP Are you an IT support professional with hands-on Windows 11 expertise and a passion for delivering outstanding user support in a fast-paced environment? Chapman Tate are working with a … configurations. Key Responsibilities: Provide floorwalking support to users, resolving issues proactively and offering guidance on Windows 11 functionality and features. Support and troubleshoot the latest Microsoft applications, including M365 suite. Perform firewall configuration and ensure security settings are correctly applied. Configure, install, and troubleshoot printers and related peripherals. Act as a visible point of contact on the floor, delivering … Key Skills & Experience: Proven experience in a Floorwalker, Desktop Support or similar user-facing IT role. Strong knowledge of Windows 11 setup, configuration, and troubleshooting. Hands-on experience supporting Microsoft365 applications. Experience with firewall configuration and network security fundamentals. Strong background in printer deployment and configuration . Excellent communication and interpersonal skills with a proactive, customer More ❯
pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT services environment (preferred) Strong experience with: Microsoft365/Office365 Windows Server (2016–2019) Virtualisation technologies Firewalls & networking (IP, switches, routers) Backup solutions (ideally Veeam) Strong customer service and communication skills Ability to take ownership of issues and More ❯
Tunbridge Wells, Kent, England, United Kingdom Hybrid/Remote Options
Recruitment Solutions
experience, gained either in-house or as a field engineer. What You’ll Need: Previous experience as an IT Helpdesk Technician or IT Engineer Experience working with Cloud-based Microsoft systems and on-site Microsoft servers, with a strong working knowledge of Microsoft365 A genuine passion for IT and technology Excellent communication and customer More ❯
in IT support, systems administration, or infrastructure roles, ideally including some team leadership or supervisory responsibility. Proven ability to support and guide IT team members. Strong technical knowledge of: Microsoft365, Intune, and Azure AD/Entra ID administration * Windows 11, Windows Server, Android, macOS, iOS, and Linux server environments Networking technologies - VPNs, VLANs, Wi-Fi, and More ❯
Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent … communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Rochester More ❯
Exchange environment. Expertise in monitoring using SCOM, Splunk and availability for on-call duties. Proven ability to work independently and produce daily productive results. Familiarity with Exchange Online and Microsoft365 is desired. PowerShell scripting skills for automation and efficiency. What You'll Do: Collaborate with a multicultural team to ensure seamless Exchange Operations. Take ownership of More ❯
in a relevant field. Microsoft Proficiency: Certified in or strong working knowledge of Microsoft Server (installation, Active Directory, Remote Administration, Configuration, Security) and the MicrosoftOffice365 Suite . Network & Security: Strong knowledge of VLANs, Firewalls, Fortinet, V-center, Backup solutions, and Anti-virus systems. Operating Systems: Proficiency in administering common operating systems ( Windows More ❯
and maintaining strong IT security practices. What we are looking for Candidates MUST bring experience in IT support or helpdesk environments, along with strong knowledge of Windows OS, Office365, and Active Directory. Hands-on familiarity with user account management, networking, and device configuration is essential. We're seeking someone with excellent problem-solving and communication skills, with More ❯
process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and More ❯
Royal Tunbridge Wells, Kent, United Kingdom, Southborough
Vermelo RPO
process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and More ❯
new Acturis platform, supporting the smooth migration of client and business information. Key Responsibilities Input and transfer data from the previous broking system into Acturis. Move relevant emails from Microsoft365 into Acturis. Ensure all information is accurately recorded and correctly categorised. Work efficiently and maintain a high level of accuracy under time constraints. Support the Tunbridge More ❯
new Acturis platform, supporting the smooth migration of client and business information. Key Responsibilities Input and transfer data from the previous broking system into Acturis. Move relevant emails from Microsoft365 into Acturis. Ensure all information is accurately recorded and correctly categorised. Work efficiently and maintain a high level of accuracy under time constraints. Support the Tunbridge More ❯
Edenbridge, Kent, South East, United Kingdom Hybrid/Remote Options
Constant Recruitment
tools such as ConnectWise, BrightGauge, Rewst, and Hudu . What You Bring Essential: Proven IT project management experience within an MSP or IT services company. Strong technical grounding across Microsoft365, Azure, networking, security, and hardware . Commercial awareness and experience managing budgets and margins. Confident in producing proposals, SOWs, and managing suppliers/vendors. Process-driven More ❯
tools such as ConnectWise, BrightGauge, Rewst, and Hudu . What You Bring Essential: Proven IT project management experience within an MSP or IT services company. Strong technical grounding across Microsoft365, Azure, networking, security, and hardware . Commercial awareness and experience managing budgets and margins. Confident in producing proposals, SOWs, and managing suppliers/vendors. Process-driven More ❯
problems. Set up and update computers, laptops, and software when needed. Make sure all systems are updated with the latest versions and security patches. Learn about cloud systems like Microsoft365 and use simple scripts to automate basic tasks. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. More ❯
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom
Atlas Recruitment Group Limited
will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside More ❯