2 of 2 1st Line Engineer Jobs in Liverpool

1st Line Support – 6 - Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a … environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is … paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service More ❯

Role: 1st Line Engineer Location: Liverpool (Office Based) Salary: £26-28k About the Role We are looking for a 1st Line Engineer to join our team in Liverpool. This is an excellent opportunity for someone who enjoys problem-solving and helping people with their IT issues. As a 1st Line Engineer, you will be the first point of contact for our users, providing support by phone, email, and remote tools. You will log, diagnose, and resolve issues where possible, and escalate more complex problems to 2nd Line support. Key Responsibilities Respond to IT support requests in a professional and timely manner Troubleshoot More ❯