1st Line Help Desk Engineer
Doncaster, South Yorkshire, England, United Kingdom
Austin Banks
1st line help desk Doncaster, on site Full time, Permanent. £26,000 - £30,000 (DOE) 4 day working week As a 1st Line Help Desk Engineer, you will be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate … with alternating Mondays/Fridays off Enhanced maternity and paternity Free on-site parking Casual dress Sick pay Access to SmartHealth Regular team events and social gatherings As a 1st line help desk engineer, you will be responsible for: Receive, triage, log and manage support calls, emails and tickets via our Help Desk portal. Provide … to knowledge-based articles and documentation for recurring issues. Occasional onsite visits might be required (depending on client base). The ideal candidate will be: Previous experience in a 1st line help desk or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony More ❯
Employment Type: Full-Time
Salary: £26,000 - £30,000 per annum
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