First Line Support Engineer
- Hiring Organisation
- Ask4.com
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
fast, reliable internet. Behind every smooth connection is a support team that knows its stuff and we're looking for a First Line Support Engineer to join that team in Sheffield. In this role, you'll be the first point of contact for customers across … Doing Answering and managing inbound technical support calls Handling live chat and SMS contacts from customers Logging, tracking and resolving first-line technical faults Escalating issues in line with company policy where required Administering customer accounts and supporting the sign-up process Monitoring third-party ...