1st Line Helpdesk Engineer
Chippenham, Wiltshire, England, United Kingdom
CMD Recruitment
1st Line Helpdesk Engineer Location: Office-based in Chippenham Are you a customer-focused IT professional with MSP experience looking to grow your career in a supportive, forward-thinking environment? A leading Managed Service Provider, specialising in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity, is expanding its team and seeking a … motivated 1st Line Helpdesk Engineer to deliver exceptional first-contact support to a diverse client base. Key Responsibilities: First point of contact for all support requests (phone, email, ticketing system) Remote troubleshooting and resolution across: Windows 10/11 desktops & laptops Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Printers, basic networking, and telephony systems Active … Directory tasks (password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation New user onboarding and IT asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory Solid grasp of networking basics More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted: