1st Line Support Analyst
coventry, midlands, united kingdom
Lithium3 IT Consulting Limited
About the Role: We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and effective resolution to users. … Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Provide first-line support for hardware, software, and network issues. Administer and manage Microsoft 365 environments, including user account creation, license assignment, and troubleshooting. … to process improvements. Follow IT policies and procedures, with a keen awareness of security best practices. Essential Skills and Experience: Proven experience in a 1st Line Support or similar IT support role. Hands-on experience with Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive More ❯
Posted: