1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
1stLine IT SupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupportAnalyst to work … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
Leicester, Leicestershire, England, United Kingdom
Oscar Technology
FirstLineSupport £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities. The Role: As a firstlinesupportanalyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your … progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing firstlinesupport for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the More ❯
