2 of 2 1st Line Support Analyst Jobs in the Midlands

1st Line Technical Support Analyst £31,206 per annum Hybrid - with occasional travel to one of our offices (Milton Keynes, Peterborough, Rushden or Boston) Full Time, Permanent We have an opportunity for an IT 1st Line Technical Support Analyst to join us to be resp onsible for delive ring a high-quality technology support service providing excellent customer service to all employees of Amplius . Salary: £ 31,206 per year Contract: Permanent, full time Your week: 36.25 hours (Monday to Friday ...

market share goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales. The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service requests. The role … ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution Provide first-time fixes using standard troubleshooting steps, documented workarounds, and knowledge base articles. Assist with password resets, account unlocks, software installations ...