1st Line Support Analyst Jobs in England

11 1st Line Support Analyst Jobs in England

1st Line Support Helpdesk Analyst

ME15, Maidstone, Kent, United Kingdom
Constant Recruitment Ltd
1st Line Support Helpdesk Analyst Maidstone £22k - £26k DOE Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are … Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary … Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS more »
Employment Type: Permanent
Salary: £22000 - £26000/annum
Posted:

1st Line Support Helpdesk Analyst

TN12, Paddock Wood, Kent, United Kingdom
Constant Recruitment Ltd
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are … Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary … Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory · First point of contact for support calls · Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS more »
Employment Type: Permanent
Salary: £22000 - £26000/annum
Posted:

1st Line Support Analyst

Norwich, Norfolk, United Kingdom
The Citation Group
IT Service Desk - 1st Line Support Analyst Reports To: 1st Line Team Leader Location: ISO, Norwich Hours of Work: Mon-Fri 8 am-6 pm (Rota) Salary: £23k per annum The Role The IT Service Desk is the single point … maintains relevant records: o Identifies and classifies incident types and service interruptions o Records incidents cataloguing them by symptom and resolution * Provide 1st line technical support * Acting as customer liaison and delivering an excellent customer experience * Take ownership of user requests and be proactive when … user issues * Providing updates to the customer on the progression of their call * Administration of required systems and documentation * Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams * Escalating calls where necessary, monitoring 2nd and 3rd line more »
Employment Type: Permanent
Salary: £23000/annum
Posted:

IT Support Analyst 1st Line

Soho, London, United Kingdom
Hybrid / WFH Options
Command Recruitment
in the London office, 5 days per week, Monday to Friday. There is No Hybrid working currently. THE OPPORTUNITY We are seeking an IT Support Analyst/1st Line Support to join the small IT team. The ideal candidate will have … and someone who is keen to continue learning. This is an exciting opportunity for an Analyst who will primarily provide 1st line technical support for all incidents and service requests reported to the Service Desk in the London office. With it being … a small team you will gain lots of skills and knowledge in different areas of IT, helping you with your future career. RESPONSIBILITIES Provide first-line technical support to end-users in person, via phone, email, and chat, ensuring timely resolution and consistent prioritisation of requests more »
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

First Line Support Analyst

Sandhurst, Berkshire, United Kingdom
GCS Ltd
Job Title - First Line Support Analyst Are you passionate about IT support and ready for a new challenge? We're hiring a skilled 1st Line Support professional with approximately 2 years of experience to join our dynamic … client in Guildford! Responsibilities: Provide efficient day-to-day BAU support in Windows, Office365, Active Directory, and Anti Malware. Hands-on experience in PC building and maintenance. Respond to user queries and troubleshoot technical issues. Collaborate with the IT team to escalate complex problems. Requirements: Approximately 2 years … of experience in 1st Line Support. Proven proficiency in Windows, Office365, Active Directory, and Anti Malware. Experience in PC building and maintenance. Strong problem-solving and communication skills. Ability to work collaboratively in a team environment. Benefits: Competitive salary. Dynamic work environment. Opportunities for professional growth. If more »
Employment Type: Permanent
Salary: £20000 - £27000/annum
Posted:

First Line Support Analyst

Guildford, Surrey, United Kingdom
GCS Ltd
Job Title - First Line Support Analyst Are you passionate about IT support and ready for a new challenge? We're hiring a skilled 1st Line Support professional with approximately 2 years of experience to join our dynamic … team in Guildford! Responsibilities: Provide efficient day-to-day BAU support in Windows, Office365, Active Directory, and Anti Malware. Hands-on experience in PC building and maintenance. Respond to user queries and troubleshoot technical issues. Collaborate with the IT team to escalate complex problems. Requirements: Approximately 2 years … of experience in 1st Line Support. Proven proficiency in Windows, Office365, Active Directory, and Anti Malware. Experience in PC building and maintenance. Strong problem-solving and communication skills. Ability to work collaboratively in a team environment. Benefits: Competitive salary. Dynamic work environment. Opportunities for professional growth. If more »
Employment Type: Permanent
Salary: £20000 - £27000/annum
Posted:

Service Desk Analyst - 1st Line Support

London, Finsbury Square, United Kingdom
Adecco
Service Desk Analyst - 1st Line Support Rate: £22 - 30 per hour Location: London, UK The Role: Join our client as an Service Desk Analyst and provide exceptional IT support to our employees. Collaborate with the global IT team, handling … service desk tickets, triaging support requests, and troubleshooting various end-user issues. Responsibilities: Respond to service desk tickets promptly, 20 - 30 a day. Triage and resolve support requests efficiently. Troubleshoot end-user issues across multiple devices. Assist in inventory management and support of SaaS more »
Employment Type: Contract
Rate: £22 - £30/hour
Posted:

Service Desk Analyst, 1st Line Support, French and English Speaking 6-12 month contract up to £170/day depending upon experience

London, England, United Kingdom
Hybrid / WFH Options
Experis UK
x Service Desk Analysts and you will be fluent in French and English. You will serve as the first contact point within the Service Desk offering level one support to associates and internal customers via phone calls, self service portal submissions, live chat support and manage … incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with … screenshots, if applicable. Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk. Available for after hours and on-call support as needed to maintain business continuity. Service Desk Analyst Can work remotely more »
Posted:

First Line Support Analyst

Coalville, Leicestershire, East Midlands, United Kingdom
Hybrid / WFH Options
Ibstock PLC
and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a First Line Support Analyst to come and join our team at our Leicester Road site (LE67 … 6HS). As the face of the tech team, you will be first point of contact for all customers - working with stakeholders in a friendly way, offering training and guidance to avoid recurrence. As our First Line Support Analyst, you will: ? Respond to and more »
Employment Type: Permanent, Work From Home
Posted:

First Line Support Analyst

Richmond upon Thames, Greater London, Richmond, United Kingdom
Ellis Recruitment Group
Join Our IT Team as a First Line Support Analyst. We seek a tech-savvy individual to provide first-line tier support and keep our systems running smoothly. If you're passionate about troubleshooting and helping users, this role is for you. … Responsibilities: - Triage Service Desk raised first-line support ticket queues detailing user inquiries and providing technical assistance. - Assist in the applications, systems, and hardware-related activities of the on-boarding and off-boarding process. - Co-ordinate first-line and second-line support … VOIP & Mobile Telephony management of users, numbering, devices, Apps & performance monitoring beneficial. - Advanced Power User skills in Microsoft Excel useful. - Previous experience in a support role is a plus. What We Offer: A dynamic work environment with growth opportunities. Training and development programs. Excellent salary sacrifice schemes. Perkbox more »
Employment Type: Permanent
Salary: £28000 - £30000/annum +bonus and private medical coverage
Posted:

Service Desk Analyst, 1st Line Support , French/English

London, United Kingdom
Hybrid / WFH Options
People Source Consulting
x Service Desk Analysts and you will be fluent in French and English. You will serve as the first contact point within the Service Desk offering level one support to associates and internal customers via phone calls, self service portal submissions, live chat support and manage … incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with … screenshots, if applicable. Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk. Available for after hours and on-call support as needed to maintain business continuity. Service Desk Analyst Can work remotely more »
Employment Type: Contract
Rate: £100 - £170 per day + depending upon experience
Posted:
1st Line Support Analyst
England
10th Percentile
£21,000
25th Percentile
£22,000
Median
£25,000
75th Percentile
£29,563
90th Percentile
£33,775