2 of 2 1st Line Support Analyst Jobs in Yorkshire

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full More ❯

s new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯