Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application SupportAnalyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application SupportAnalyst to join our 1stLineSupport … 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Junior 1stLineSupport - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1stLineSupport Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from … you! Junior 1stLineSupport Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k after inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A … willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Radar Healthcare
s new SupportAnalyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1stLineSupportAnalyst . As the first point of contact for our customers, Support Analysts manage and resolve support … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯
