3 of 3 1st Line Support Engineer Jobs in Lancashire

Job Title: 1st Line Support Engineer Location: Preston- 5 days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing … advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. … Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident More ❯

field with your help. If you are care-focused and seeking to join a thriving organization, CHEC is your employer of choice! We have an exciting opportunity for a 1st line IT support engineer to join us as we continue to expand across the UK. About the role An exciting opportunity has arisen … for a dynamic IT Support Engineer to join our team during our next phase of growth. We are looking for a tech-savvy, forward-thinking individual to bring new ideas and solutions to our IT support team. If successful, you will serve as the first point of contact for all IT support … faults Updating the ticketing system to ensure all queries/issues are logged and resolved Prioritizing and managing open cases efficiently What you’ll bring: Experience in a similar 1st Line IT Support role, assisting end-users via phone, email, and remote support tools Ability to multitask in a fast-paced environment Self More ❯

Role: 1st Line Telecoms Support Engineer ?? Location: Chorley/Hybrid | ?? Salary: £25,500 + Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one? We're on the … systems stable and clients happy. A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What We're Looking For: * Previous … experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new More ❯