Droitwich, Worcestershire, England, United Kingdom
Cactus Search
multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1stLine IT SupportEngineer to be the first point of contact for technical queries — someone who loves solving problems and is passionate about … technology.As a 1stLine IT SupportEngineer, you’ll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career … or looking to grow within a dynamic and supportive environment. Key Responsibilities Respond to and resolve 1stlinesupport tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required More ❯
Role: 1stLineSupportEngineer Location: Hereford (Fulltime Onsite) Salary: £25,000 We’re recruiting for a growing technology business in Hereford who are currently looking to expand their Service Desk with a 1stLineSupport Engineer. They’re a close-knit team that values reliability, technical know … how, and above all, excellent customer care. This is an exciting opportunity to join a well-established tech business with a reputation for delivering excellent support to both home and business users. What makes this role stand out is the variety: one day you might be troubleshooting remotely, the next you could be helping with an installation or … ll gain exposure to a wide range of technologies, develop your skills quickly, and be supported by an experienced team who want you to succeed. The Role As a 1stLineSupportEngineer, you’ll be the friendly voice and technical problem-solver for clients when they need it most. From day one More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Job Title: 1stLine IT SupportEngineer (MSP) Location: Chesterfield (Hybrid) Salary: Up to £28,000 Are you a motivated 1stLine IT SupportEngineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a … variety of clients and technologies, gaining valuable experience in a supportive and fast-paced environment. Key Responsibilities Act as the first point of contact for client IT support requests via phone, email, and remote tools. Diagnose and resolve a wide range of technical issues across hardware, software, and networks. Provide support for Microsoft 365, Windows … where necessary. Maintain accurate documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1stLine or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/ More ❯
